Very happy! Excellent service department. From the valet parking through the service advisor, in this case Mike, ( sorry forgot his last name) to the technicians.
Everybody was very polite, very helpful and very knowledgeable.
How I got exactly the right car I didn't even know i wanted
by SixStringsNC from DealerRater.com
November 6, 2018
4.9 (2299 reviews)
When my 2000 Honda Accord decided after 209,000 miles it wanted $4K in repairs to keep it running safely, I went out looking for my first new car in 17 years. As I like driving a manual transmission, I knew my choices were limited. I test drove a 2017 Accord six-speed and really didn't like it. But I figured I'd be stuck with it. On a whim, I called Leith BMW in Raleigh as a friend has a manual 325i she loves. I was lucky enough to get Kent Beard as my sales counselor. Kent invited me to test drive a non-certified preowned 2016 335i on the lot, but for $45K, I just couldn't make the math work. And then the very next day when I was resigned to buying the Accord, Kent texted to say a CPO 2014 335i had just come in off a lease. It only had 27K miles, looked brand new and had a price tag that suited me perfectly. I took a test drive with him, and he anticipated and then answered pretty much every question I could come up with. He was open, knowledgeable, friendly, low pressure and, most important, authentic. Long story short, I bought the car the next day from Kent who set everything up for a virtually effortless experience. Since then, Kent has been there to answer questions, set up a follow-up service call for me, and just generally keep track of me as I get used to the "ultimate driving machine" (which it is - wow!). I recommend Kent with the highest of confidence.
We were driving from Racine, Wisconsin to Orlando, Florida with our 2015 Chevrolet Sonic on Friday January 5, 2018. After passing Lafayette, Indiana on Highway 65, the engine overheat light went on while the temperature was -11 degrees F outside. Luckily, we were able to get to the Lebanon rest stop at mile marker 150. I called 5 different local Chevrolet dealers; four of them said they could not work on our Sonic until the next week. DeFouw Chevrolet wasn't the closest, but was the only dealership that said they would try to work our car into their repair schedule. We had AAA tow the Sonic to Sonic to DeFouw about 10:00 AM. Brandon Harlan met us and took all of our information and said they would try to work us in. DeFouw also provided a ride to a local motel and even helped with some of our luggage that we needed for the evening. I called at 3:30 PM to check on the status of the car and Brandon said that the car was done except for the paperwork. He sent their driver to the motel to pick me up and by 4:00 PM I was back at the motel with a repaired car that was repaired under warranty. All of the people at DeFouw were so gracious and wonderful and I can't thank them enough
I wanted to share the wonderful experience I had at this dealer while shopping for a potential new-to-me vehicle. I visited their used car lot because of some listings on Cars.com. I was looking at two specific models of car, and I was able to view the CarFax report online for free before visiting the dealer. I brought my wife and 2.5 year old son along so we could see how our car seats would fit in our new car. I felt that the whole process of shopping and test driving the cars was very well organized and our sales representative Noel was extremely helpful and friendly along the way. We didn't find our next vehicle here, but I imagine the buying experience would be just as well organized, friendly, and helpful.
NEVER HAVE I EVER had such a great smooth transaction.
by LKLONG from DealerRater.com
November 5, 2018
3.4 (260 reviews)
I was referred to Perillo BMW when considering a trade in at the end of my current 3/yr lease. I was greeted immediately, given laser focus, undivided attention. I expressed that my needs had changed a year ago due to a career move to real estate and that I had been vacillating between replacing my 300 series convertible, as I desired, or getting an SUV as I "should". They listened, they asked me several clarifying questions and the solution became clear, and I selected a larger 400 series convertible which fits my lifestyle and my new business. My financing needed attention since I was in the early stages of my start up company, they worked diligently and it was remarkable smooth and swift. I would recommend this dealer 10 times.
I do not normally post reviews but I had to for this dealership. I have been searching for my dream car for over a year and have dealt with private sellers, low and high volume dealerships and some of the worst customer service you could possibly imagine. My search included over twelve states and twenty dealerships. I have to be honest, when I reached out to Ziegler my optimism was at an all-time low and I was ready to call it quits. I first made contact with Kyle Nagy from the sales department. Kyle was very prompt in responding and following up to my inquiries. Knowing exactly what I wanted, I made numerous requests and inquiries that most salespeople would have thought of as burdensome. Kyle always delivered and maintained his professionalism even in the most heated of discussions. When I returned to close the deal I noted that even Ziegler’s shuttle driver was a class act who shared a wealth of stories, pictures, and knowledge about cars. The *only* complaint I would have is that I was not informed that BMW ConnectedDrive would be discontinued on my car only a couple of months after my purchase. This rendered most of the safety features useless and absolutely would have been nice to know beforehand. Aside from that, I would recommend this dealership based on their promptness, professionalism, and inspiring inventory.
I've been bringing my cars to DPatrick for the past 9 years and wouldn't think of going anywhere else. Brian and Matt are the most professional and friendly reps for this company. I've always been 100% satisfied with the work and service I've been given.
Great service. My 2013 X5 had some problems while traveling out of town on business. Plaza BMW put me in a nice BMW loaner, ordered the parts I needed and had me back on the road in a couple days.��
Plaza BMW is not the first BMW dealership that I visited to purchase a vehicle for my wife, in fact we visited three in the Saint Louis metro. The testament here is that we felt so confident and impressed with service that we drove 35 miles back to Plaza BMW, which was the farthest dealership that we visited. We were assisted by Eric Fultz, and Brandon Pittman for sales. Both gentlemen were extremely knowledgeable about the models, standard features, optional packages and financing options. We were given plenty of time to analysis our choice of vehicle and were very comfortable with a no pressure sales attitude. Andrew LeBlanc gave a superior tutorial to my wife about all the features of the vehicle during delivery day. Over the next half hour, my wife was shown how to operate the vehicle and engage the features. His knowledge regarding the systems easily puts him in the subject matter expert level of BMW. Javier Terrazas completed our contracts and value added packages. He made the effort hassel free, and helped us select extra value added packages that were well worth it. Overall, top notch professionalism from these four, and they bring great credit upon themselves and Plaza BMW. If I???m in the market for another BMW, it will be from this location and hopefully through Eric or Brandon, "closing" by Javier and with a delivery by Andrew.
Baron BMW in Shawnee Mission Parkway, Merriam, Kansas is doing a great job in providing first class customer service. My service advisor Amir Tammehr was a true professional who embraces the values of BMW North America Company. I am very pleased and happy with the level of customer service I got today (Sept 9, 2016) from the service department because Amir Tammehr was attentive, kind, smart, and business savvy. Amir Tammehr truly cares about his customers and it shows in his attitude, demeanor, and approach. The customer service I received was extraordinary.
I will always recommend this dealership to anyone who lives in the Kansas City area because the high quality service I received on each visit keeps getting BETTER and BETTER and BETTER and BETTER. The waiting area is like no other you have seen in the BMW family. Baron BMW offers complimentary beverages, snacks, TV entertainment, leather seat chairs/couch and much more. Please stop by their service department center if you own a BMW or Mini Cooper, you will leave with a big a smile on your face ¿. Trust me, I am an active duty service member and customer service means everything to me because I love when businesses actually care for their customers.
Thank you Baron BMW, for all that you do for your customers. A special thank you to Amir Tammehr, I am forever grateful for all your help with ensuring my rear brake light got replaced due to the light being out. Thank you Amir for making my appointment on such a short notice since this was an emergency situation. Thank you for ensuring that my wiper blades were replaced as well. I no longer hear the light streaking sound from the old blades. Thank you for all your hospitalities this morning, I really appreciate everything you did. You are the best! #happy customer #baronbmwcares ¿
Happy customer Patrina Lowrie (BMW, 3 series)
Oh by the way, I drove 2 hours just to get my car service at Baron BMW. My car is just as my health, so I will always care for it just as I care about my health. ¿¿¿¿
Had an issue with 04' Z4 convertible top coming back up slowly & acted like it wanted to stop midway up. Bought the car used in 2012 out of state. Never a problem till end of "Top Down" season last year. First visit to Baron. Service Advisor "Ryan DeBrecht" was very helpful and concerned about my issues. Could not have been more impressed with Dealership, Service Area, Staff & the way I was treated. Top works better than it ever has since I've had it. Come on Warm Weather! Thanks to All involved getting car back to me.
My relationship began with Baron BMW when I purchased my BMW in April of last year. The sales staff was just incredible!! They even called to check up on me after hearing from Baron's collision team that my newly aquired baby had been smashed in by a deer... Before I even made my first car payment. The collision team are a group of miracle workers!! My BMW looks as if no incident ever occured and the paint match is exact.
I have taken my BMW in to Baron's service department since for routine maintenance and window tinting. The service team is always such a joy! They totally entertain the BMW nerd in me with their expert knowledge and match my love for the brand. The dealership as a whole is an incredible place and experience!! You should not go anywhere else, for anything.
Marcio made getting my new 530i BMW as painless as possible. He was knowledgeable, listened to what I wanted (many don???t) and did not use the usual car ???salesy??? pitches (which I hate). My lease for my current BMW was almost over and I wasn???t sure I wanted another. I went to Porsche, Audi, Mercedes, Alpha Romeo and Mazaratti. I wanted a more luxurious sedan than the 528i. The new 530i is very much an upgrade! I have been dealing with Braman for many years with my BMW, my husbands Porsche and my kids Mini Cooper. Service is always terrific, they always make me feel like they remember me (especially the head service guy), give me a loaner and give me back a clean (car washed) car. So if you want a company that takes good care if their clients (especially repeat ones), choose a Braman brand and if it???s a BMW definitely ask for Marcio! BTW one of the managers Kellan was also a pleasure to work with. All around good experience.
Due to time constraints, I only had a couple of hours to buy a car, I had done my due dilligence but they were still some unanswered questions on a BMW 428 I wanted to purchase. As everyone knows, purchasing a car is not easy. Well, Jose Martell made it not only straight to the point but super easy and comfortable. Not only did Jose knew the car, but had an itimized list of everything BMW West Houston had done to the car before putting it up for sale. If I had a question Jose didn???t know the answer, he would reassure me that he would get me the right answer and not BS around. Car buying should be this comfortable and simple. Non aggressive salesmen, who know their craft, who treat you like a person and not another financial transaction. BMW West of Houston has Jose Martell, he checks all those boxes. Do yourself a favor and check with Jose Martell at the front desk. He will make it happen and make you feel comfortable. I???m glad I had the opportunity to meet him, I am happy about my purchase, and how the whole process worked out and I will always recommend him as the ???go to guy??? In this dealer. Thanks Jose!
Friendly and efficient service. When the repairs turned out to be more complicated they gave me a loner car. While the repair was not inexpensive, they aren’t any more expensive than other places
Had a great experience with the service department. Though it took much longer than I expected, I was check on multiple times by multiple people. I will be back for other service work.
Clean facility. While awaiting my car that being serviced, the young lady in sales approached me and was actually quite good. I told her I was waiting for my car and she engaged me in a conversation and did a pretty good job of describing the new 2016 i8 model I was looking at (I have a 2014 i8). I was impressed even though she said she was relatively new to the dealership.
The fellow in service could not have been more professional and, followed up properly which is a bonus. Good job! Thanks! John
Thank you Brett Kami and Alex Yang for the outstanding service I received while purchasing my 2018 M4 this week. The team at BMW of Honolulu went above and beyond all my expectations and I received a great deal on the new vehicle as well as having the simplicity of trading in my 2008 M3. This is my 5th BMW I???ve owned and I will make sure when I am ready for my 6th I will work again with Brett! If I could give 10 stars I would! -Tyler J
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