My ratings are based on the Service Department and Cashier only.
Service Department is great. Chris Rawlins was my advisor for the second time and he is very pleasant and professional both times.
Melissa (?) at the cashier's desk is very upbeat and helps make the experience a very positive one.
Parts Department is a different story. I ordered a new key on September 2 and was told it would be available in 2-3 working days - and they would call when it arrived. On September 14 I still hadn't heard from anyone in Parts, so I called to see if the key was in. I was told it was, so I made an appointment with Service to program it the next morning. When I arrived the next morning I checked in at the Service Department and was told to pick up the key at Parts. I walked to the Parts Department and the buzzer went off when I entered. No one was at the desk, but I figured that the buzzer had sounded, so someone would be there shortly. I could hear movement behind the partition. After 3-4 minutes (seemed like a lot longer) I finally called out "hello" and someone called back "be right there". After another 2-3 minutes someone helped me. While waiting I noticed that the lobby floor was dirty with paper scraps, dirt, etc. The display for floor mats was disheveled and my overall impression was not very good.
I have had my cars serviced at Valencia BMW many times over the past few years and have always thought the Customer Service was outstanding, but I think Parts needs some attention.
I am very pleased with my service advisor and my service experience. The service team were all very accommodating ~ it is so-o-o-o helpful that they give you a car to drive~ that's awesome! I particularly like the fact that BMW refers to us as guests and not customers. So far, everything seems to be working fine ~ still have some big ticket items to do (one at a time - my baby girl is older, so there a few items that need attention).
Had an overheat warning pop up on the display on the way to my father's house (long trip).
Swung by without an appointment, given a loaner and peace of mind to continue my day/weekend while they checked the car.
Found the issue along with other minor issues, and all serviced within an outstanding timeframe.
Thanks again!
HG
My car was serviced in Valencia BMW ! They all we're outstanding and profitional ! Very nice place! Brian Hough made sure all of our needs were meet! Even a car to get around! And theJob service on my car was outstanding by there mechanics i must say I was very happy ?? I had never been here before ?Yes I was worried because I just had it serviced in VanNuys for the same thing ? ! And +I just moved to Lancaster . I thank the Lord for putting honest great people in my path to take care of our needs. BMW you have great outstanding people working for you that is very important. Thanks Brian Hough and Team work ????very ?pleased ? ??*********
I bought my car in Dec. in Thousand Oaks. I looked at the Valencia dealership but because I was buying a 2015 model year end the inventory was slim. This was my 1st service on the car and I had a great experience. I didn't have to wait to be helped. Brian was very professional and attentive.
The Service representative was friendly and polite, and extremely helpful. I needed to have my windshield wipers replaced and rather than me sit and wait the 10-15 minutes for a technician to do it, he just changed them out himself -- I was in and out of there in less than 5 minutes. I appreciate the fast and pleasant experience.
My service advisor, Vanessa G. was very helpful with my service needs and concerns. I was very glad I had the chance to meet with her to discuss my vehicle issues. Awesome Job. Thanks
Zach and Jarod are the dream team! They were very kind and professional through the whole process of helping me purchase a new 2019 X5. Zach took my order for the X5 two months before it was released and it arrived 30 days before expected. I was so excited! Zach handled a lot of the paper work be I arrived at the dealership and what was left was speaking with Jarod in finance. Jarod was also extremely helpful in explaining all my options but allowed me to choose what was best. Best sales and finance experience of all time. I???ve been driving a BMW since 2005. Owned one, and leased three from other dealerships and didn???t have a good experience each time. This was my first visit to Century BMW West and I met Zach. This will be the beginning of a long term relationship with Zach, Jarod, and Century BMW. Thank you dream team, you guys are the best!!!
This was one of the easiest and most enjoyable car purchases I have ever made. I found the car I liked on Century West???s website and contacted them for more information. My salesperson, Mark King, checked on the vehicle and set up a time for me to come see it. He followed up with me regularly by text, and he had the car waiting for a test drive when I arrived. After we drove the car, it took only about 30 minutes to finalize price, set up the financing, and sign the paperwork. Thanks Mark and Century West BMW!
I recommend this dealership to anyone in the market for a new or preowned certified BMW. My salesman Mr. Don Engel and the staff made my buying experience exceptional and provided outstanding customer service from beginning to end!!!😄
My Names Robert Ferrell I leased my 2nd BMW from Pacific BMW my experience with this dealership was amazing , I found the dealership on TruCar from the onset of researching the best car for Pacific was the only dealership that truly worked the deal with me best price and best service , I picked the 550i which is a dream car , the numbers were right and I got everything I wanted from a new build from being shipped overseas to getting to me in LA the whole process was seamless ,Steve Saroyan is a wizard , an amazing person it was like buying from a friend , a good friend he answered from what I estimated I sent 120 emails of every nervous question I had ,when I thought I was annoying,Steve assured me I was , he is the Man !!!!! On August 19th I picked up the 550i ,I swear they made me feel so important at every step , his manager Armando Leyva was attentive and the best at making the lease easy to do Armando is amazing with Steve they were the best dream scenario you could ever have on getting a car deal done , thank you Steve & Armando , I took my time to write this because y'all made me feel like a Rock Start .... Buy from Pacific ! Ask for Steve Saroyan !
Thank you, Thank you, Thank you! I am blown away by the level of over the top- 10 star service, professionalism, personal touch, easy breezy, always on point customer service I have received specifically from Gilbert! He has made my first BMW lease experience absolutely flawless, fast and always hassle free. Honestly, if it wasn't for the service I have received from Gilbert I am not sure if I would lease another BMW. But with the outstanding experience Gilbert & his team have provided me over the last 3 years - Pacific BMW is the ONLY place I will be getting my next lease from. I greatly appreciate his ability to work around my schedule and get the job done perfectly every single time. Looking forward to another outstanding 3 years with my new BMW lease thanks to Gilbert!
The BMW I have now is my third one since 1987. When I have had my vehicles serviced I have been very satisfied. My last service visit in March of 2017 what I expected of Pacific BMW. Ms. Amie Gasabyan was my service advisor who I always have a pleasure working with. She is professional, always keeps me informed, and provides courteous and efficient service.
Arman is a pleasure to work with. He explains every repair, the pros and cons of completing the repair so that I can make an informed decision.
People think I am crazy for bringing my car into a dealership for servicing because it is so expensive...but I trust Arman and that is priceless.
Thank you to Marco Fausto and his mechanics team. Marco was extremely polite, professional and fair. Marco is an asset to BMW USA, he represent the spirit of quality and service that BMW has.
Go Marco Fausto
I dropped my BMW off recently, just before I went on a short trip. Jeff Baker my service advisor, did the intake efficiently and fast, as I was on my way to the airport. While the repair took longer than expected (a part that was needed was delayed) it was well worth the wait! My BMW, which I had missed dearly while driving a Chevy rental, came back to me, shiny, detailed, cleaned and as good as new and the "driving machine" that makes navigating LA's worsening traffic almost bearable.
My service experience was easy and efficient from beginning to end. Many appointments were available, I was helped quickly, and my advisor explained all the necessary details. A shuttle was available for transport and pickup to my home. He was so pleasant and even waited when my phone didn't ring and alert me that he was there! Overall the service was excellent.
If you are in the market for a BMW or need your BMW serviced, I would highly recommend Beverly Hills BMW. The staff is incredible from Service to Parts. The facility is worthy of the Beverly Hills brand and my car always gets washed even if I'm just getting a basic service!
They didn't fix what I came for because they needed a part, and I think they were out of it? Now I can't remember if they're supposed to call me when they get the part or what
They did another great job on this service appointment. As always, they did a good job of getting the work done when they said and communicating throughout the day on the progress.
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