BMW of Alexandria is an outstanding dealership and Osman Aberra Client Advisor BMW Of Alexandria 499 S Pickett Street Cell: (267) 980-3710 Desk: (703) 647-1846 Work: (703) 647-8500 oaberra@bmwofalexandria.com Is awesome sales person. PA. I connected with the dealer through the costco auto internet site and osman responded quickly. We set up an appointment and he was on time and offered great advice on my selection of a 528i. I was looking for a I a preowned two year old vehicle due to the BMW warranty program, low mileage, and excellent condition. He was not pushy (like many car sales people) and he was sensitive to my need .. I picked out my car, I did so because of the great deal I received from osman . He is a man of his word- the bumper was scratched (typical city bumper) and he had it repaired and it looks brand new). I would highly recommend him as I would return to him when I am ready for another car. . Go steelers !! PA
I was on my way home from a trip when my air conditioning decided to “take a break”
I called the GM Mike Walker at BMW of Fairfax who I had met while having my car serviced a few months ago. He remembered me!!! This was late in the afternoon on July 3rd and I didn’t think I could even get an answer. But Mike picked up his phone spoke with me and had a service advisor and loaner car waiting when I
arrived. Charles and Allen were both so helpful and I was on my way while they took a look at my car. When it was done Allen had my car and paperwork waiting for me when I arrived!! I cannot thank you guys enough. Mike even followed up to make sure I was taken care of!! I could not believe the service. Super nice and I will never go anywhere else!! Thank you guys again!!
My overall experience working with Ms. Jones as my service advisor has always been exceptionally great. Greeting with a great attitude, she been my go-to since August of 2018, and has always delivered top notch customer service! Very bright, knowledgeable and friendly.. I’m very pleased doing business with this dealership.. And looking forward to many more happy encounters...
I live almost 40 miles away from the dealer and have tried virtually every dealer from Alexandria to Silver Springs and when I came out to Sterling I’ve never left.
The team is great, from My service advisor to sales rep I’ve always had consistently great service.
Fairfax BMW has serviced my BMW routinely since purchased. I had some needed repair work done due to a leak in October. I contacted Frankie Johnson my service technician. You may be thinking, why is he writing his review in December versus in October, after the completed work? Well, the simple answer is I wanted to access the service and repair work over a period of time (60 plus days). Frankie worked with my mechanic Josh and they got to the bottom of the issue. The repair was still under warranty, the work completed quickly and as usual, I rode a nice BMW loaner for a few days. When I paid the deductible versus what the actual cost involved, I was ecstatic! What a savings! But, did the work meet or exceed my cars prior performance? Well? It did! Not only did it drive and perform better, it actually exceeded the performance and had that like new BMW "Power, Pull, and Pop!" (P3 squared, is the term I live by). Let me be clear, most people, myself include, drive BMW's or like vehicles for Luxury and Performance, so it is an implied thing that your car gives you this on demand. Well, My car performed after the service beyond expectation and still drives to date, like new.(P3 squared). What am I saying? BMW Fairfax, Frankie Johnson, and the service team took care of my car and I truly appreciate the services rendered with a smile. Thank you for being at the top of your game and doing your best to exceed my expectation! I have recommended BMW, Fairfax to friends based on the quality of service, honestly, fair price, and a long-term service relationship. "You Rock!"
This was my first purchase of a car. I walked in, after going to a previous dealer where no one helped me, and I was in awe of the facility and the quality of professionalism of the staff. I honestly went in with no intention of leaving with a car. I wanted to see if a BMW was even feasible for my budget. My boyfriend and I test drove a car after speaking with Jeff and letting him know my budget and what I would like in the car. Once we came back from the test drive, he had written up a quote for the model I wanted. Sure enough, it was right on my budget! Don't know how he did it, but I'm glad he did. We were on the brink of walking out because I wanted to come back after I had spoken to my insurance company and figured out the full details of leasing a BMW. Jeff would not be working on Election Day, but he was amazing at answering all the questions I had regarding lease details, and even offered to call my insurance company from his desk to figure out all the details. After talking to my mom and my boyfriend, and the reassurance that Jeff gave me, I was confident enough to go through with it (it was around 5:30pm, and they closed at 5). Jeff was amazing and gave me everything I wanted in my budget. I love my 2016 320i Xdrive and can't wait to show it off! The leasing process wasn't as stringent as I thought it would be. It was fast and easy. During the sit down with the finance manager you can add your protection packages, which they highly recommend and so do I! I have awful luck with tires, so of course I did not hesitate for the tire package. That put me a bit over my budget, but worth it with my track record. Jeff pointed me in all the right directions and made me feel super confident about this huge decision; one of the biggest decisions I've had thus far. I have no regrets whatsoever and would recommend Jeff 10 out of 10 times. Great customer service, and was genuinely interested in addressing all my needs and concerns with the car that I chose.
We recently purchased a 535i GT and wanted to establish a good service relationship with a quality dealer. This BMW dealership was the closest to us, but wasn't in the best neighborhood. I feel foolish now for considering that as a factor and even a little embarrassed. The experience couldn't have been more pleasant, from scheduling to completion. The service techs were all friendly and very cordial. The facility was exceptionally clean and comfortable. I can't remember the last time i left a service visit feeling good. I was very satisfied.
I bought my first BMW (the X5) in Spring 2017, and thanks to Leigh Ross it was an easy and really enjoyable experience. Leigh is very knowledgeable about the BMW brand, super personable, very honest and straightforward. He was never pushy but always followed up quickly on any questions I had, and worked hard to find me the colors and features I wanted in the X5 as quickly as possible. He still follows up with me periodically to see how I'm managing with the car's technology. Leigh and the entire dealership really make me feel taken care of!
I had a minimal repair and I wanted to wait. My sales expert said come on in no need for an appt. My service expert offered a loaner but let me know it was a minor repair but I wanted to wait. My service expert offered me complimentary lunch and gave me his direct dial number to call him anytime. I have been dealing with Frank (sales) and Keith (service)for years they care about the customer and the Passport name. Thanks guys, I recommend you often. If I encounter a situation you always make it right before I leave.
I have serviced my 2006 530 BMW at BMW of Fairfax for years. They are excellent! Quality repairs, Frankie Johnson is always spot on with her diagnosis and the car is ready when they say so and always complete. I will take my next BMW to Fairfax!
Took my 2014 BMW X1 for an oil change and scheduled maintenance and Elijah took care of everything for me, amazing service! Elijah was able to pencil me in without a service appointment as well as advise me of ongoing savings at the service center that I could benefit from. I ended up saving money for routine maintenance thanks to his help. As a customer I definitely appreciated that and I will definitely continue to get my car needs there. Thanks Elijah!
We purchased a 2017 BMW X1 in August 2016 which took some finding. With the help and expert advice of Ralph Berthiez we eventually ended up ordering it from the factory in Germany. Ralph Berthiez guided us all the way through the process. It went flawlessly. We love the car. Recently we availed ourselves of the service of a BMW "genius" to answer questions and to explain further many of the amazing features of this car. Our "genius" was Theo Patterson. He was very knowledgable and he took real delight in explaining the various features, beyond the allotted time! An over-all great experience.
I just purchased and picked up a pre-owned M4 convertible. Leigh Ross was excellent (pronounced "Lee"). No pressure, highly knowledgeable, very personable, extremely professional. He's a fellow M owner and is as great with SUVs and high-end sedans as he is with monster M cars. (He promised to check up on me after a week, but I think because he wants to drive my M4!) The entire process was smooth. Fair value for my trade (BMW 335). Easy closing, no high-pressure sales tactics for add-ons. Everything was discussed up-front, no hidden surprises, or last minute modifications. Leigh answered after hour text messages as I requested more info on this vehicle. I would highly recommend.
I came in to have my car looked over for any issues as well as an oil change. I was told the wait would be about 2 hrs. I did not mind as I had not made an appointment. During the wait, customers was able to enjoy free coffee, drinks, and a variety of snacks. They also had some hot/cold food items for purchase. The wait areaa was spaced and comfy. I ended up getting my BMW completed within an hour and the customer service from the service department was beyond exceptional! Would highly recommend:-)
I first visited BMW of Alexandria in June 2016. At first, I was just surveying the inventory they had on the premises. After about an hour, I was approached by Salesman Leigh Ross. He of course asked us what we were looking for. We weren't sure at the time as we were just starting to look for my replacement car which was a Volkswagen TDI. With that in mind, Leigh was very patient with us. He sat us down and gave us about an hour long overview on different BMW makes and models and the key differences between each, to include all different packages available. Knowing that we were not in an immediate position to purchase or lease, he still took the time to educate us. Over the course of the next few months, we kept in contact. He would let me know what specials were going on and I would let him know what models I still wanted to test drive, as each car (package included) drove slightly different. When I found the perfect replacement car, I immediately let him know the model and stock number. He ensured that it was still on the lot. Even warned me when the car was getting a lot of attention from potential buyers. So we went in to the dealer and test drove it. Fell in love with it. I loved the fact that not once did I feel pressured to buy at all. Not like you get from other dealerships. His concerns were genuine. He was most helpful in every step of the way through our purchase process. This includes from the first time we established a relationship with him. He is very knowledgeable about the BMW product line and was most helpful. I highly recommend anyone going to this dealership to ask for him personally. When I found a day after I drove off the lot, at big gouge in the running board of my 328, Leigh immediately got me scheduled for an appointment to bring the car in and have that blemish remedied that same day. His genius assistant Lila Branch was equally as knowledgeable and helpful when she came along for a couple of test drives. And when we finally purchased, she took all the time in the world with us to ensure that we were very familiar with all the operation aspects of the car and its complex entertainment/navigation systems. Well Done BMW of Alexandria. You have a top notch team.
Jeff Steel is the business manager at Passport BMW, and I give him and his dealership the highest recommendation. I purchased an extended service contract through him for my BMW X6, and the customer service I received was second to none. The whole process was very professional, and the price was the best I could find. Do yourself a favor and contact Jeff for the best service possible.
I enjoy coming to see my buddy Beaver Ho! He is honest and straightforward when it comes to me and my car. I drive an X5 50i. I have had numerous issues that another dealer seemed to push aside fixing and the first time I brought my car to Beaver the issue was fixed. I have brought my car into BMW of Sterling numerous times and have had nothing but a pleasurable experience with Beaver. Both my husband and I are very pleased with Beavers professionalism and friendliness. Thank you Beaver!!! You are my hero!!!
I asked the four dealerships in my area for their price on a 2018 M240i. BMW of Alexandria gave me the best price. My sales associate is Osman Aberra. He was totally committed to my satisfaction through the entire process. He carefully explained everything including the ordering process, the production time and delivery process. He apologized to me when BMW NA wouldn???t allow me to order the HK sound system without ordering the premium package. The car arrived a day ahead of schedule. Unfortunately the car was built with the moonroof even though I ordered the car with the ???moonroof delete??? option (ZDM in BMW code). The sales manger and Osman apologized several times. Osman showed me the ordet sheet, pointing out that the ZDM code was, in fact, in sheet. The sales manger noted he???d notified BMW NA if the issue. The dealership reimbursed my $500 because of this issue.
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