Excellence in Sales, Intake, Technical Service & Support.
November 6, 2018
Nearly twelve years of service at only this dealership, Sellers Buick GMC. Driving fifteen miles, forty-five minutes, when another Buick dealer is three miles and ten minutes away. The total sales and service experience at this dealer, Sellers Buick GMC, has been consistently excellent, consistently competent. Proof of the culture of this dealership is the long-term tenure of administrative staff, sales personnel, and service technicians. Service advisor Larry Nadolski, seen for the entirety of his ten year and continuing tenure, has a wealth of vehicle knowledge, and has committed to memory (this) customer's service history, covering twelve years of ownership. Larry competently documents the service or repair issue, thereafter sends it to technical specialists. Whether it's routine service or repair, it's done professionally and competently. When necessary, Larry requests a technician come out to explain the process of service or the nature of the repair. Nothing is left to chance or speculation. No routine service or repair matter has ever been revisited. Prior to Larry's advent, Ed Vusick provided the same high caliber intake service. The first total satisfaction pre-owned Certified purchase, in 2005, was through Debbie Lewandowski, since moved on to another career, and extended Warranty purchases were done through Helen Herrington. The recent lease/purchase was handled by the very delightful, trustworthy, competent, caring... yes, all of this and more, sales associate Andrea Milligan. Many in sales and administration are known on a first name basis. While waiting in the showroom, Elmer Tweed was showing a mother and daughter the identical vehicle purchased from Andrea. A sincere comment on happiness of ownership of this vehicle, its functionality, its easy of operation, was offered to Elmer's customers; asking Elmer days later, he said they purchased that vehicle. Having met Sam Slaughter twelve years ago as he began his ownership, his focus on total customer care, respect for customers, insistence on technical excellence, and his commitment to his employees was then and continues to be evident everywhere in this dealership. It is a culture immediately felt when coming into the dealership. The employee work ethic is visible everywhere in every department. A plaque inside the main door of the showroom, installed by Mr. Slaughter, dedicated to his father, is the clue to the nature of this business. Look below at the final question, 'which employee was more concerned with this customer's interests or the dealership interests': there is really more than one answer. It's not one person over another. There is a total commitment to the customer by the sales person, Andrea Milligan, the sales manager Paul Phelan, the service advisor Larry Nadolski, the varied technicians, and the one most recently met, Nate, who came out to explain in high detail exactly what he was to do, the service manager Tom Brown; in years' past pre-owned vehicle warranty provider Helen Herrington, and even the now-retired senior operator Margaret Burke. They serve the dealership, it's their job. But their job at the dealership is serving the customer. That is the observed culture of this dealership. That is the continuous twelve year observation of this customer. It's why this customer doesn't go anywhere else. For the record, this is not a paid endorsement. It's an honest assessment.