5 Star Dedicated Customer Service Team
December 3, 2018
Rick Theibaud, my Chevrolet service representative at Van Chevrolet Buick GMC has provided me with exemplary 5-STAR customer service in handling repairs of my Chevrolet 2018 Equinox AWD. From my first phone call to Rick Theibaud setting up a service appointment for a warranty covered issue, and with every interaction since, Rick has provided top-notch service. Knowledgeable, polite, patient with all the questions I asked, and responsive with follow-up calls and information, he always kept me informed so I didnt have to call him to find out what was going on.Rick set me up with a comparable loaner car to use as the part needed came from out of state. When the repair work was completed, Rick had my car washed, vacuum, and because it had to be driven some distance to ensure the repair was spot on, refueled and ready to go when I arrived.
Since, Ive had my oil changed, tires rotated, and engine checked with Rick. And again, I received the best service a car dealership has ever delivered. As a female executive who has bought and leased her own cars for over 25 years, good service has not always been the case.
Thank you Rick Theibaud and to the rest of the team - Steve, Blake, and Noah for all your dedication in making this a great car repair experience. As long as I live in Scottsdale, Arizona and own this car, you are my go to team! I highly recommend Van Chevrolet Buick GMC and especially the service team of Rick Theibaud, Steve, Blake, and Noah! Thank you!