Used 2021 Buick Encore GX for sale near Lansing, IL

Excellent service experience. Diana is great to work with. She had helpful recommendations. Courteous and friendly. Work was done well and finished on time.

I bought this used with 26,000 miles in the spring of 2024. I love the styling, interior, and value. My only complaint is that the angle of the infotainment display can make it difficult to see due to reflections, especially in bright sunlight. I love the AWD option, it adds to stability - even in dry conditions. The remote start is handy in cold weather since I now live in an apartment and no longer have a garage. Performance with the optional engine is more than adequate.

I would like to focus my review on one particular part of my experience. Two weeks ago, after a long look at new car options, I decided to buy out the lease and purchase the 2022 Rogue I'd been driving. I wanted to make sure my car was in new car shape so I brought it to Berman for a certification inspection. I've previously not felt important bringing my car for service there, and generally my service history has felt like I'm at the mercy of the dealer or service department. However, on this occasion, I received the best customer service I've ever received in 35+ years of bringing my car to a service department. Turns out, the Best Service Manager in the car industry is at Berman, and her name is Katie Udelhoven! I'm a very tough customer, quick with numbers, and very demanding. Katie not only went out of her way making phone calls to see if she could save me money (seeking to find and use as much coverage under my lease agreement to save me as much money as possible), but she explained in great detail what every issue meant to my safe driving experience, and had feeling confident that she and Berman were acting in my very best interests! Katie is the most knowledgeable service manager I've ever encountered as well. She responded immediately with credible information to every concern I posed. If I had a dealer ship myself, I would want Katie Udelhoven to be one of my first hires, and pay her at the very highest level of the Service Manager pay scale in the United States. Having worked with every level of Berman staff in this process, I am slighting no one to say ...Katie Udelhoven is the single most valuable asset within the walls of Berman Nissan, including the cars and the highest levels of your organization, she does a second to none job of making sure each customer, I'm guessing at least 40 each week, leaves happy!

ABSOULTLY LOVE THIS CAR HAS EVERYTHING YOU COULD ASK FOR. VERY QUIET INSIDE FEATURES FEATURES FEATURES ARE ABUNDANT I AM SO GLAD I BOUGHT THIS CAR. WE DID ALOT OF SEARCHING AND THIS WAS THE ONE WE KEPT COMING BACK TO

Ovdio gracias si muy bien 100 percent awesome job 3 car there 5 m0re ovi

Had bought the 2021 Buick encore gx AWD brand and up to this point I've had 0 problems with the car. Handles great and get pretty much get in to any tight spot that bigger vehicles would have a hard time on doing.. Great on gas I save tons of money on gas alone so that by it's self is a huge plus.! I'm a big person being 6'3 and I have no problems sitting comfortably in the drivers set - of course my set has to be all the way back so can't have anyone sitting behind me unless they wanna get squashed.!! Sharp little car that performs pretty great and being from WI it actually drives pretty great on bad winter roads with the AWD on.. My overall view of this car since I bought it new is that it's an excellent car that most definitely can be trusted very reliable and once again you can pretty much fit into any small space and making tight u turns is a breeze for this car..!! Perfect car for City driving I'm happy I went with this car. Being a bigger person and being 6'3 I was pretty surprised at how comfortable I was driving this small compact SUV...

I found a 2022 Cadillac Escalade that is a Certified car and in exceptional condition. I live in Skokie and the Pre-Owned Manager Dave and Ed were very accommodating, listened to my needs, and we worked out good deal. Super happy that I traded in two cars for it. Than you Napleton Cadillac Oak Lawn.

Yes and no if you're short and try to get out of the car your leg hits a little piece of molding that is below the door so if you're 5'1 you got bruises on the back of your leg also there's a little trim piece underneath the hood so if you're going to be Stones it's going to damage that trim piece all the time you have to take the whole thing off to paint it is very hard to reach the handle on the passenger seat is way back we had a Buick before was much more comfortable 2014 encore convenience I am not near a satisfied with this one as I was the other one

Great work, GREAT people. Ask for Mike S. He did the best. Love my ford fusion. Very nice guy, he cared & took his time. ALL my needs were met. Thank you Oak Lawn Volkswagen! Thank you, Amaya C.

My car was certified with 12,000 miles , just like new! I had been driving Park Avenue’s and a Buick LaCross which I loved. My encore GX doesn’t have all of the amenities of my LaCross but it has some fun things I didn’t have on my cars.I love setting up high and how the GPS works with my apple phone. I love how I can just swing my foot under the car to open the back hatch and how easy it is to load and unload my groceries etc. much easier than the trunk of my car! I also love that is a Buick and that I was able to find what I was looking for at my favorite dealership. Plus it’s really cute and easy to drive and park! I’m very happy with my new to me 2021 encore GX.

I was very fortunate to have the greatest salesman, manger, General manager and finance director in the business assist in my purchase. Thank you "Coach" for all you do for me and the family

Dave and the rest of the staff were amazing. When I first came in, my intention was solely to look at a bunch of different dealers and see what I liked. Even with just looking, Dave gave me the same attention as if I were buying that day without being too pushy to buy. He asked me what I liked and showed me a few options, took me for a test drive and informed me of the pricing. After looking around at other dealers, the car from Arnie Bauer was the best option and fit for me. However, it wasn?t just the car, was Dave?s amazing customer service. Other dealers once they heard I was only looking, weren?t interested in really helping with the same enthusiasm as if I were set to buy. Dave made the loookinf and purchasing process smooth, helped ensure great pricing and just overall made my first new car buying experience amazing and one I won?t forget. 100/10 experience

Very professional, courteous above and beyond service, I appreciate the opportunity to have met a very professional staff, thank you Mr Aaron Lang and your staff. ???