Used 2023 Cadillac XT6 for sale near Coconut Creek, FL

I love the professionalism that my service advisor showed to me and kept me informed on the process. Prior to calling you guys, I reached out to the 45 Street dealership three time and no one returned my call. That's where I purchased my first Cadillac escalade back in 2007.

I brought the car in and it immediately was placed in line. Mateo Orosco was very helpful. As a general comment, I wish I had a better comprehensive explanation of what happened to the part to be replaced. I am still not sure if it was a problem from the manufacturer or from incidents that took place while driving. It is concerning that a manufacturing defect was not covered by the company. In general, I am relieved that the problem has been taken care of and that the service was effective and professional.

ARRIVE TO OCEAN CADILLAC . The service was good , they did there job fast. to the comparison to different Cadillac dealers was much better then in those other places. they are very accurate. who attended us was George, great customer service.

This dealership got back to me immediately and answered the questions I had and I'll be purchasing a vehicle from them here in the immediate future.

Milson was great to work with, he made sure I was 100% satisfied and walked me through the process of buying and shipping the car.

Wonderful customer service experience. Melissa Cruz was amazing. Made the entire process smooth and painless. I will be a returning customer. Very happy with my overall experience.

Thanks Luis Reyes my new Cadillac ATS was more than perfect. All the people fron Ocean Cadillac were very helpful

It is a pleasure to bring my car there. They know exactly what they are doing even though it took 4 days to figure out what the problem was. It got fixed! Keep up the good work!

The sales man was very knowledgeable about the cars I was looking at, and he got me exactly what I was looking for. The man in finance made the process go very quickly as well. What a great team.

On December 23rd of 2016 I purchased a 2014 Jeep Patriot from the Pompano Beach Carmax (Sample Road). My wife is pregnant and will soon give birth to our first child. Before this we were a one car family with a Fiat 500 and my wife was very concerned about not having a car to bring baby boy home from the hospital in, not to mention to make it to all of the Doctor appointments for wellness checks in. So, I decided why not make the purchase a Christmas present/surprise since we needed one anyways! Only problem was I had this revelation on Wednesday December 21, 2016 and Carmax was to be closed on the 24th and 25th for Christmas. The real issue was that the perfect car (She had been wanting a white Patriot for a few years now) was all the way in Clearwater, FL... some 250 miles away. I was told by the sales rep at Pompano Beach that while it was possible the car may be there by Friday, in time for me to pick up prior to Christmas, it was in no way a certainty. I then contacted the Clearwater store to speak with someone who handles the outgoing shipments and he basically told me that it was not going to happen. From my understanding, the way it works with Carmax is when the car you want is at a location less than 200 miles Carmax will do the shipping itself and it usually takes 1-3 days. But when it is further than that they outsource to carrier companies. In that case they have to wait until they have enough cars to send to make it economical for them to do so and also deal with bidding/price hunting etc... which complicates the who thing and makes everything take much longer. After learning all of this I gave the corporate office a call and got in touch with a Emilee, an analyst from the Carmax Customer Care Team. I explained my situation and how much it would mean to my wife and I (both in the form of glee for her and reduced anxiety for the both of us) if they could somehow get the car to Pompano Beach in time for me to pick up on Friday. Before the end of the week Emilee had gotten a whole team of people in the corporate office working on getting the car to us in time. I received telephone updates from her all along the way. By Thursday afternoon I received an email informing me that the car was in transit, followed by a call from Emilee letting me know that everything worked out and the car should be there Thursday evening or Friday morning and a call from the Sales Manager at the Pompano Beach store letting me know that he had spoken to Emilee and once the car arrived they were going to expedite the "unpacking" and everything that that entails. The real cherry on top came on January 3rd when my wife received a FedEx package while I was at work. Inside she found a set of very nice swaddling blankets and a card that read: "Chris, Thank you so much for letting our Pompano Beach Team help you find your new-to-you Jeep Patriot for your growing family! Here's a small token from CarMax to welcome your new addition. We hope your Jeep Patriot takes you on incredible new adventures! Sincerely, Emilee, Your CarMax Customer Care Team" Everyone was super amazing and I could not be more grateful for the professional and caring people at both the local Sample Road Pompano Beach Store and the Corporate office. Thanks to Cristy (Pompano Beach sales rep) as well for making the whole process and painless as possible. As a side note: The Patriot was absolutely immaculate inside and out despite having 27k miles on it, my wife would have sworn it was new before she saw the odemeter... She was happy I saved us some money ;)

I was very impressed by the professionalism and service provided by Kareem. He was knowledgeable on the vehicle we were interested in and helped us through the purchasing process explaing details. I would definitely recommend Ed Morse Sawgrass. Brett the Sales Manager followed up if I had any questions on the car, which was very nice!

While the initial reason for my visit was trying due to seizing a motor in such a new vehicle the service staff was incredible. My service advisor Kelvyn was a standout and exceptional. He kept me apprised every step of the way and due to my unique situation he was instrumental getting me back on the road. As a business owner myself, I'd love a few more Kelvyn's on my staff!!

Great customer service, clean environment, friendly staff, job was performed fast, I has the best service writer I’ve ever had dealt with, superior service, I recommend this dealership to all my friends and family