I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We had a transmission with our 2018 Jeep Wrangler the week before Thanksgiving. The Jeep was towed to Chapman and they started diagnosis the next morning. In fortunately it was a Friday, so we didn???t get an update until Monday (which was expected). On that Monday we were informed the transmission needed to be replaced, and it could take a week or two due to the Holiday (again, expected). But to our surprise, we received a call on Friday evening letting us know our Jeep was ready to go! We were greatful it only took one week in all, and couldn???t have asked for better service.
I love the service department and Eric always goes above and beyond to make my visits a great one. Terry is our sales person we???ve bought a couple cars from him and he has always been very helpful and s pleasure to work with.. thank you Terry again for helping us get into yet another car..
As soon as we arrived to the dealership, we were greeted by Ruben. I came with the intention of only looking at the Jeeps available, Ruben was kind, helpful and extremely patient. At no point did I feel pressured to have to leave the dealership with a car. He really did an amazing job at finding me my dream Jeep with all the little details that I was looking for at a good price. Ruben made purchasing my dream car an enjoyable experience and the entire staff as well.
Dealership wise- outstanding customer service from every department. The fact that everyone treats you like they know you is incredible. Clean and friendly environment!!! Once you purchase they have a gong you can ring and my inner child was thrilled!!! Thank you Towbin for providing such an exciting establishment while purchasing a car! Salesman wise- I???ve purchased multiple cars from different dealerships and have worked with great salesmen BUT no one like Jose Sandoval. From the moment I arrived he was polite and was more interested in learning what I was asking for in a purchase rather than being pushy and making it uncomfortable. I went in with ridiculous requests and not once did Jose hesitate to fulfill them. He pulled both a 1500 Ram and a charger and dealt with me being indecisive. Not once did I feel pressured to purchase but with his help we made it work and he got me into a 2018 Charger!!!! LOVE my car and I am forever grateful that I was able to work with Jose!!!!!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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