I have now been to this dealership both to buy and now for service. I ended up not purchasing here, but only because I was looking for a very specific used vehicle and was on a short timeline. However, the sales person was great. Additionally, I am now using Josh as a service adviser and he is great too! Highly recommend this dealership for buying or service!
We had a great buying experience and even had good support in service until service could not determine the problem with the low tire light. It appeared on the trip home from the lot. We have had the car in the shop three times and several phone calls. Each time they felt it was something different including the tires. On the third trip they replaced the rear tires to match the front, but that was not the problem. When that didn't correct the issue, service became defiant with my wife like it was our fault the light keeps returning. There answer this time was to take the car to another of their stores were they can put it on their computer to determine the problem. But they said we had to pay $99 for this service. We are unhappy, but are very happy with the car and we are convenced the car is safe. We will be purchasing another car in the next six months and this small problem has given us second thoughts about returning to CarMax
CarMax is much smoother than any other car buying experience you will ever find. Their salesman Matthew Johnson is a great guy. He was very patient and helped me find the perfect car after I spent months researching. He really knew what he was doing and gave me a wonderful experience. I would recommend CarMax to anyone!
My duughter recently moved to Phoenix and I was looking for a good used car for my use and a back up car for her. I purchased a 2010 Audi A5 convertible. I never seen the car except from photos before I picked the car up. There was a small mechanical issue with the top that was fixed by an Audi dealer. I have a great car purchased without physically driving or even seeing because of the great sales people especially Robert Mills.
Loved Patrick he was wonderful. Narrowed down to what we wanted and the price extended was same dealer discount as one on line. Asked if we bought 2 cars (one used but still a total of 65 or so K) if better deal. Answer was no. Got finance offer of 9.8. Asked for better. Came back after running our credit w offer of 4.9.still Not great. We have excellent credit. Enter finance manager. Basically asked what he could do for us. Pretty clear we wanted better finance rate. Attitude of him was just brutal. Patronizing and rude. Unfortunately after 5 min of dealing w him we left the dealership w a sour taste and a disappointed daughter. Felt badly for Patrick as he was fantastic.
Can’t tell you what a great experience I had at this dealership with my salesperson Glenn. I drove 2 hours from Tucson and it was worth every minute! Glenn and the dealership delivered on every single promise on my used car buy and went above and beyond to make sure everything was perfect. I will absolutely be buying my next car here.
From the time I got there was greeted pleasantly now with the people they worked diligently to try to get me into what I needed they help me probably several Vehicles show me sell vehicles just Pleasant all around experience good people good employees makes you feel good about what you purchased thank you
Very satisfied with my buying experience. After much research Equity Auto by far had the best prices and did not pressure me. They also had a lot of inventory. Would highly recommend that you check out this dealer.
Recently bought a car through Tempe Jeep and had and extraordinary customer service with salesman Jerry! He was very helpful and I was happy with the customer service throughout my buy. Sterling was every thorough with the financing process. I appreciate the help, I’m looking forward for future purchases.
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