Drove 100 miles out of our way for Service here!
November 6, 2018
Even though we live 5 min from a Honda dealership, we wanted a better service experience. We drove 100 miles R/T to try the Service Department at Perfection Honda - Rio Rancho, and they were awesome! Well worth the trip. Here's what we liked:
1) FRIENDLINESS - Everyone I spoke to on the phone in scheduling ,following up, and arriving to the appointment (Carrie (sp?), John Crawford, phone operator, Fuzzy, etc.) was so nice and helpful!
2) ATTENTION TO DETAIL - Love your investment in technology and processes - the email appointment reminders captured EXACTLY why we were bringing the car in. Also received a text message reminder just prior to our appointment. Had requested a loaner vehicle (thank you!) since we live so far away, and they had it available for us. Really appreciate John Crawford doing a walk-around of our vehicle looking for any pre-existing damage (our vehicles have been damaged by service departments before), as well as a walk around of the loaner vehicle.
3) COMMUNICATION - John Crawford is GREAT to deal with, and explained everything thoroughly! Great job!