Used 2018 Ford EcoSport for Sale in Beaumont, TX

I had a GOOD exeperience dealing with the sale representatives (Ms. Patty and Mr. Jason). Both of them were amazing!! However, I felt like more could have been done on the upper managerial level. The car was somewhat overpriced for a used vehicle. Have I not had my back against the wall, i would have not purchased it. Time permitted, I'd have certainly found a better deal somewhere . The purchased vehicle had a relatively high mileage compared to the vehicle's year. Stains on the bumper were very noticeable. Looked like car ignition key would be an issue down the road. Those were the few items i noticed and brought to the upper management attention via Patty and Jason hoping something would be done. Nonetheless, nothing was done pricewise. Also, manager should make sure to add up/ run his numbers correctly as this litteraly impacted the time to conclude the deal in a timely manner. Drive out price was listed incorrectly and this made me request an additional amount on the approved loan. Also, please give buyers options to choose when it comes to some extra stuff. Etching and other fees were added. when I said i would like them to be removed because i don't need them, the answer i got was "that's our policy". Why adding such an option/feature on a used vehicle and make the customer pay for it ? Something needs to be done at that level. One last note, do not insist to finance a customer who already have his/her own financing option available. I think that's unethical. I hope this feedback will serve as a means to improve Silsbee managerial aspect. Yours Sincerely

I have owned this vehicle for 2 months, and am very happy with it! I was a little nervous about downsizing slightly from a Ford Escape to a Ford EcoSport, but it has proven to be plenty roomy for my needs. I am really impressed with all of the nice features like heated seats, moonroof, and the Sync3 system - all without a big price!

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

Purchased the car for my 18 year old; she loves it. She likes the electronics, the size of the car, all the ways the seat is adjustable. The overall appearance of the car is cute. We compared to Honda, Ford had more features for a better price.