I went to buy a car and came 2 different time and was not able to connect with a sales person. Met Roosevelt Townsend omg this young assistance in making the process smooth was awesome. I am happy to have went back to carmax and got the best deal and excellent customer service.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by central valley guy from central valley area, Ca.
August 4, 2018
I am impressed with personalized response of sales team. I am looking for a particular used car and have not yet found the right one. I can only speak for the initial follow up response which is prompt and courteous. The only negative is the unnecessary sales emails that have nothing to do with my search. I also could not rate 4 of 5 areas due to above mentioned reasons, but a 5 star to date
So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
I reached out after hearing the commercials, asked the right questions, went in with copies of all the required documents and or had them scanned in my drive to email, went in, picked a car and was out within a hour and a half. Carlos the sales guys, he was great. The internet guy, delayed in responding for a day or two, Carlos made up for that. Ricky was great and had us in and out. Left with a practically new car. No complaints here. No central AC with is probably why things were rushed and Mike doesn't have great customer service skills...but again, over good experience.
I went into the dealership with a specific car in mind & a very small budget. Once there I was greated & a team was formed.. Met my salesman Raphael, A very humble genuine man which I highly recommend too anyone looking for a compassionate, honest business transaction, he was eager to please but not pushy. I wanted champagne service on a beer budget.. Lol
I wanted a fully loaded 4 door chevy with all the bells & Whistles.. Only one in inventory & Of course out of my budget, I was disappointed at that point & wanted too leave..
In walks Mr. Alex the General Manager
Alex the gentleman.. So easy going, laid back, knows the business type dude, no haggling just trying to satisfy. He was there to make sure that a deal was worked to make me beyond happy, he assured me that I wouldn't leave without the car that I WANTED & that's just what happened! He definitely made me feel like he was looking out for me & not just treating this as another car business deal; that it was! He made a friend in me & I already started referring.
The scary part.. As so I thought! Financing
I met Ty the finance guy. A man that was totally knowledgeable about the business along with positive feedback I received knowledge and wisdom from this man in a short amount of time very grateful for your help negotiating for that great deal & making sure my pockets would not be tight in making this deal.
Overall just an awesome experience. I have purchased numerous amounts of vehicles during my time & this was a great car buying experience especially for those who are first timers.. you don't feel taken advantage of or pushed in a deal that you cannot afford go check them out you won't be disappointed! Special mention to Alex for keeping your word & professionalism Thanks again fellas
I strongly recommend this auto dealership! The staff were absolutely amazing, they were always ready to help and attentive as well. I came to Hawthorne Auto Square together with my husband for our first car purchase and we really love how they provided us the customer service we needed. Their price were cheaper that most dealers I ever been to and the salesman weren't pushy at all. I'm very satisfied with the car we purchased and we really love it! After I decided on a car, the process was absolutely easy and quick. Thank you so much Hawthorne Auto Square!
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