The Service Department at FPR has always provided excellent service. My Service Rep, Steve Wollak has always taken care of all my service need and ensured I receive fast and quality service. Thanks FPR.
GREAT DEALERSHIP! GREAT STAFF! NO PRESSURE SALES ENVIRONMENT
by Steven Papola - Allstate Ins Lutz Fl. from DealerRater.com
November 4, 2018
My 82 year old mother purchased a used 2011 Ford Edge today! Fully Loaded and Maticulously Preped! When the vehicle was first shown to us it was just taken in on trade and needed some parts and a tire. Larry Ruse was fantastic and a real professional taking care of us all the way and keeping the price where we asked him to! Larry acted as a True Professional and a Caring Consultant. We are very impressed with Flammer Ford of Springhill and we will definitely purchase in the near future!
I had an a appoinent for my 1st oil change with a 10am appointment and did not leave until almost 1pm. Also had a car wash which barely looked washed still had dirt all over the Rims. Also they never reset my oil life and a day later my tire pressure light came on. Makes me feel as though they didn???t really check the tire pressure as they marked down on the paper.
I've always hated dealerships for service because they force you to deal with a pushy, unkowledgeable salesperson instead of a mechanic. Not only did Veterans Ford not try and up-sell me every stupid, useless service imaginable, they were perfectly ok when I said I wanted to wait on certain services. Huh? It's like the Narnia of dealership service departments. They also seemed knowledgeable and happy to be working there. My first trip I was confused because I was treated like a human being, you could have conversations with them instead of just them talking at you. Sadly my car was totaled and my needs have changed (minivan), so I went with a Honda. I have a service contract with it, or else I would have no problem bringing it to Veterans Ford for service.
Jim West is more than a salesman, he really cares about finding just the right car for his customer., and doesn't pressure you into buying a car 'on that day' like some others we've encountered. If you want a caring, friendly person to help you find a car, Jim is the guy. We are really happy with the car he located for us!
I brought my car to Parks because I received great service on another issue in the past. With this issue however I was not fully satisfied with the results. The part that was ordered and installed was not an exact replacement for my door. It didn't have the heated seat button opening in it. I was okay with that but when I drove the car the next day the two set buttons for drivers seat weren't on it either. This was not relayed to me at the time I paid for your service. I was given the option to have a correct part for the heated seat button but it would be $100 more and it would be 2 days for that part to be in Wesley Chapel. I bit the bullet on the heated seat button but was unaware of the other omission.
Brett Rumford is the biggest reason why we keep going back to Park Ford of Wesley Chapel because when we get there we get first class services.
I would highly recommend anyone that needs service to their vehicle to see Brett Rumford he goes above and beyond helping you with your needs.
Thank you Brett Rumford
I recently purchased a new Ford Explorer from Parks Ford Wesley Chapel with the capable assistance of Mr. Garfield Sang. He was knowledgeable, informative, and attentive throughout the buying process. Based on his manner and work ethic, Mr. Sang is an excellent ambassador for the dealership and for Ford Motor Company at large. I plan to purchase another automobile in the not too distant future, and my first line of inquiry will be with Mr. Sang and Parks Ford Wesley Chapel.
Time is worth money...We were out of the dealership within 2 hours completely....that included going over the features of the expedition and signing paperwork....perfect!
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