Service managers were very nice and explained only services that were due at time of inspection. I also felt all prices that were presented to me were fair prices. The wait time was slightly long, but it was explained to me that that was not usual but due to some car models having a recall and parts that needed replacement.
I had an a appoinent for my 1st oil change with a 10am appointment and did not leave until almost 1pm. Also had a car wash which barely looked washed still had dirt all over the Rims. Also they never reset my oil life and a day later my tire pressure light came on. Makes me feel as though they didn???t really check the tire pressure as they marked down on the paper.
I've always hated dealerships for service because they force you to deal with a pushy, unkowledgeable salesperson instead of a mechanic. Not only did Veterans Ford not try and up-sell me every stupid, useless service imaginable, they were perfectly ok when I said I wanted to wait on certain services. Huh? It's like the Narnia of dealership service departments. They also seemed knowledgeable and happy to be working there. My first trip I was confused because I was treated like a human being, you could have conversations with them instead of just them talking at you. Sadly my car was totaled and my needs have changed (minivan), so I went with a Honda. I have a service contract with it, or else I would have no problem bringing it to Veterans Ford for service.
I brought my car to Parks because I received great service on another issue in the past. With this issue however I was not fully satisfied with the results. The part that was ordered and installed was not an exact replacement for my door. It didn't have the heated seat button opening in it. I was okay with that but when I drove the car the next day the two set buttons for drivers seat weren't on it either. This was not relayed to me at the time I paid for your service. I was given the option to have a correct part for the heated seat button but it would be $100 more and it would be 2 days for that part to be in Wesley Chapel. I bit the bullet on the heated seat button but was unaware of the other omission.
Brett Rumford is the biggest reason why we keep going back to Park Ford of Wesley Chapel because when we get there we get first class services.
I would highly recommend anyone that needs service to their vehicle to see Brett Rumford he goes above and beyond helping you with your needs.
Thank you Brett Rumford
I recently purchased a new Ford Explorer from Parks Ford Wesley Chapel with the capable assistance of Mr. Garfield Sang. He was knowledgeable, informative, and attentive throughout the buying process. Based on his manner and work ethic, Mr. Sang is an excellent ambassador for the dealership and for Ford Motor Company at large. I plan to purchase another automobile in the not too distant future, and my first line of inquiry will be with Mr. Sang and Parks Ford Wesley Chapel.
Service was outstanding and very timely. Mike Stevens, my advisor, helped me learn a few new things about my new car that I did not know. He was patient, friendly, answered all my questions, and very professional. I had a very good experience with my first oil change on my new car. Everyone was very nice and very helpful.
Jim West is more than a salesman, he really cares about finding just the right car for his customer., and doesn't pressure you into buying a car 'on that day' like some others we've encountered. If you want a caring, friendly person to help you find a car, Jim is the guy. We are really happy with the car he located for us!
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
EVERY TIME I CAME IN FOR SERVICE I"VE BEEN GREATED WITH A SMILE AND A HAND SHAKE. MY CONCERNS WERE ALWAYS SATISFIED. RECENTLY I BOUGHT FORD STOCK AND ONE OF THE REASONS WAS BECAUSE OF HOW WALKER FORD CONDUCTED THEIR DEALERSHIP.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
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