I gave this rating because of the attention, consideration, and accommodation that I received from Rex Aaron. God bless his heart. He took very good care of me. As for Anthony xxxx at service, he did not demonstrate any customer service etiquette to me. I was already upset about my disappointment with vehicles that I purchased just in May, and having so much problems. He got very argumentative with me on the phone coupled with condescending attitude. When I came to pick up my car he completely ignored me, and never acknowledged me, even as as I was saying hello to him. I was taken care of by others. That is not how I know Lincolon.
Excellent experience with this dealership - Dale, Michelle and Cleo were wonderful - they were thorough, very kind and down to earth. I never felt pressured and I would absolutely recommend this dealer.
by Kim loving her new ride from King of Prussia , PA
December 16, 2017
We purchased our 8th vehicle from Sloan Ford today. As a loyal customer since 2005 I highly recommend both their sales and service departments. Professional, knowledgeable and customer focused I wasn't sure what I wanted so they asked me questions and gave suggestions to best suit my needs. I test drove a couple models and picked the package with all the features I wanted. Amazing deals through Ford with honest, direct and clear communication about the costs and extremely fair pricing. I am thrilled with my new Ford Escape! Thank you Sloan Ford.
Dan is the best person in the service department. He is professional, courteous , knowledgeable and friendly.. He does what ever it takes to take care of his customer and it is very much appreciated. When I go in I deal with him only, it???s worth it to wait for him. He is the main reason I go there for service.
Rita was very easy to deal with. Professional, friendly and to the point. There no going back and forth . She presented a very good price the first time and I purchased the car. She was recommended to me and I have recommended her to others. If you???re interested in buying a Ford see Rita.
I had a great experience purchasing my new car here. Liz went above and beyond to make sure I got a good deal on a vehicle I wanted. She even went as far to come in on her day off to get the deal done. If that's not commitment then I don't know what is. Very pleased and would definitely recommend others to come here.
Buying another car from Robin Ford. Salesman (Rich) was great and very patience. Jim (Finance Mgr) worked with you to meet your financial goal. The whole team is knowledgeable, professional and friendly. Wouldn't go any other place.
Came in looking at several models. Jim the sales manager helped me narrow down some options, kept me in my budget and I’m very happy. I would recommend Robin Ford to everyone looking for a small, friendly, mom and pop dealership. Everyone bent over backwards to help me out. You’ve got a customer for life!
Our experience at Robin Ford on Saturday, 9/8/18, was very positive. Rich Small was very helpful and patient, and was very familiar with the car we were interested in. Our time on Saturday was very well spent, and we look forward to many years of satisfaction with the vehicle we purchased.
After having a very bad first experience at a previous dealership, I went to Robin Ford with a cautious mind. I immediately felt at ease with Dave Adler helping me with all of my car buying needs. I went in with the idea of purchasing a new 2017 leftover vehicle due to budgeting purposes, and I left the dealership with the purchase of a new 2018 vehicle with a better package and still in my budget/affordable price range. Himself, along with the finance department, helped to make my first large purchase as a recent college graduate as simple and enjoyable as possible. Thank you!
I bought my new 2018 Ford Expedition from Chapman Ford and would do it again in a heart beat when time comes. They handled the process very efficiently and made my experience easy. I’ve also gotten repairs done there and would highly recommend
They understood what vehicle I was looking for and made the effort to find one they could give me a good deal on. My sales rep Vince followed up quickly with the questions and info I needed BEFORE I even had to come into the dealership so I wasn't wasting my time. It did take took two hours from when price was agreed upon until I was out of the dealer with car. Thats too long for paper work.
They were very nice and had great customer service. Unfortunately I couldn’t get the number I wanted for the vehicle I was interested in but my experience was good.
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