Wendy was very knowledgable with the F-150 Platinium in which we purchased. She made the process of purchasing a new vehicle very easy! Her help with setting up and going through all the truck's technology was exceptional.
I gave this rating because of the attention, consideration, and accommodation that I received from Rex Aaron. God bless his heart. He took very good care of me. As for Anthony xxxx at service, he did not demonstrate any customer service etiquette to me. I was already upset about my disappointment with vehicles that I purchased just in May, and having so much problems. He got very argumentative with me on the phone coupled with condescending attitude. When I came to pick up my car he completely ignored me, and never acknowledged me, even as as I was saying hello to him. I was taken care of by others. That is not how I know Lincolon.
Excellent experience with this dealership - Dale, Michelle and Cleo were wonderful - they were thorough, very kind and down to earth. I never felt pressured and I would absolutely recommend this dealer.
Dan is the best person in the service department. He is professional, courteous , knowledgeable and friendly.. He does what ever it takes to take care of his customer and it is very much appreciated. When I go in I deal with him only, it???s worth it to wait for him. He is the main reason I go there for service.
Rita was very easy to deal with. Professional, friendly and to the point. There no going back and forth . She presented a very good price the first time and I purchased the car. She was recommended to me and I have recommended her to others. If you???re interested in buying a Ford see Rita.
Buying another car from Robin Ford. Salesman (Rich) was great and very patience. Jim (Finance Mgr) worked with you to meet your financial goal. The whole team is knowledgeable, professional and friendly. Wouldn't go any other place.
They understood what vehicle I was looking for and made the effort to find one they could give me a good deal on. My sales rep Vince followed up quickly with the questions and info I needed BEFORE I even had to come into the dealership so I wasn't wasting my time. It did take took two hours from when price was agreed upon until I was out of the dealer with car. Thats too long for paper work.
VERY PROFESSIONAL OPERATION ...WITH AN APPOINTMENT WHICH I MADE EVERYTHING WAS PREPARED AND READY TO GO . VINCE AND THE SUPPORT STAFF THAT WORKS WITH HIM ARE TOP NOTCH . THIS IS THE SECOND NEW TRUCK I PURCHASED FROM VINCE AND I CAME BACK EVEN THOUGH THEIR NOT THE CLOSEST FORD DEALER TO ME . THE LAST 2005 TRUCK WAS WHAT I WANTED AND ROBIN FORD FOUND IT AT MURPHY FOR ME . COOPERATION AMONG DEALERSHIPS IS ONE OF MANY REASONS I'LL ONLY BUY FORD .
Most pleasant experience with the staff and management when shopping for a pre-owned vehicle, specifically with the sales consultant Mike Renninger (who was superbly patient , understanding, and helpful), internet coordinator Heather Allen, and manager Kassia McFadden.
I bought my new 2018 Ford Expedition from Chapman Ford and would do it again in a heart beat when time comes. They handled the process very efficiently and made my experience easy. I’ve also gotten repairs done there and would highly recommend
I am so impressed with the integrity of this dealership. I bought a used car from them (that I love!) that broke down OUT OF NOWHERE about ten days after purchase. Chapman took care of it without a second thought! No pushback, no endless questions. Jimmy did everything he could to help us out and to fix the issue. I've never encountered a dealership that was actually invested in it's customers, but Chapman IS! I know exactly where I'm buying my cars in the future.
I just purchased my 3rd car from Chapman Ford, and the 2nd from Bob Kozub. I couldn't be happier with the way Bob handles selling cars! He is never pushy or overbearing and truly wants to make sure you are happy with the vehicle you select. He goes above and beyond the typical car salesman approach and I appreciate all his help!! Having said that, I had a problem with my latest vehicle about a week after I purchased it and the customer service team were nothing short of extraordinary! They not only fixed the problem, they got me a rental for the time it was in the shop. I can't say enough good things about my experience and I would encourage anyone looking for a new or used vehicle to shop at Chapman and ask for Bob!!! Thank you so much for being an upstanding dealership!!
Echelon Ford is a great dealership to purchase a new Ford. My salesman Derek Zimmermann is very knowledgable and dedicated to insuring compete customer satisfaction. The entire sales team is awesome, thank you for the great experience!!! And the new Edge is awesome also!!!
This was our sixth purchase from Echelon Ford. Derek Zimmerman and the Echelon afford team made this purchase so easy. There was no pressure and he made sure we left happy and excited about our purchase.
I had a really great experience. I was really nervous. But the sales person Libby C. Made me feel really comfortable and that helped a lot. She made sure I was happy with everything. She made it painless. Everybody was really friendly and helpful! Thank you to all!!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.