I went straight to Cameron and told him what I wanted, and he made it happen in a very timely manner! I have never had such a good experience car shopping. I was in and out of there in a couple short hours. I will highly recommend Cameron and this dealership to my friends. Thank you!
Our day at Way Scarff was pleasurable. From past experiences buying a new car it is always a long day. We were treated so well, the humor and give and take antidotes made a long day shorter! All in all a very pleasant day! Thank you!
Travelliing through the area needed help got amazing service
by Shannon10 from DealerRater.com
September 3, 2018
I had rented a new Ford 250 to travel to California and pick up my horses - 2050 mile round trip. I have driven p up trucks before, but not a diesel. Was advised by rental Co Agent that I would have to insert 2? small containers of Diesel fuel additive within the first 500 miles. Was confused about the process. Saw Lakewood from the highway decided to ask someone there about buying additive. Drove up and talked to employee Sam. Very friendly and approachable person. He checked with several knowledgeable people in the shop. It was determined that a gallon should be inserted and would last 5000 miles. That was promptly done. When I insisted in paying for the additive Sam said it was free. No amount of pressure worked in my wanting to pay. I was going to bill the rental agency. I told them that Lakewood is a great group of people. Their kindness and treating me like I was a valuable customer, when I was not, was a thermometer of their approach to customer satisfaction. If you are looking for a Ford car or service I strongly suggest you go to Lakewood. They made not only my day, but my trip. Shannon Sylvia Blaine, Wa
This is a dealership without commissions...they had no incentive other than to collaborate to make me happy. Unlike other dealership experiences where my entire experience was a draw of the luck of the agent who would reach me first, here I encountered collaboration between various employees, all with the common purpose of helping me find the right auto. No pressure with purchase. Excellent follow-up. Impressed.
What an amazing place to buy a car. I purchase a car in 2015 with nothing but the best service. I did my service repairs at Sound service with Randy who was great. Now I decide for a change after almost 4 years and up graded my Escape. They were even more amazing. Thank You Kwok and Joe you guys are the best.
Steve and Rob were very pleasant to work with. They were very helpful in trying to find the truck that we needed for our family. They gave us a fair trade on our trucks and we’ll definitely come back to Fugate in the future.
I hadn't been to Sound Ford for many years, since they changed ownership and along with it their sales approach. I was extremely happy to work with them during my purchase a new Ford Edge. They were very patient and helpful, explaining everything along the way. Our product specialist James was friendly and exceedingly helpful, taking his time to show us all of the features of the vehicle and to explain differences between the various packages. I would definitely shop here again in the future for a new car.
I have done a lot of car deals in my life and I've often felt pressured to buy. I did not feel pressured by Rodney and Travis at Bruce Titus Ford and was treated very well in my car shopping experience. I felt that I could trust the dealer. I did not end up purchasing a vehicle due to my trade in value, but will most likely do business with this dealership in the future.
I???ve made it a point to purchase only used vehicles in the past after a miserable experience at another dealer. I got the price I was quoted before I ever stepped foot in the dealership, and they even helped me find financing when mine fell through. The finance dept. was quick and painless, and most important to me: nobody tried to upsell me on anything. I was asked if I wanted any type of accessories or warranty items, I said no, and it was never brought up again. Never felt any pressure to purchase anything, and my salesman Chad Ojard is a stand up guy, ask him about his Mustang. This is the way all dealerships should operate. Chad and his team made the drive to Olympia totally worth it for me.
From start to finish, Tim Staggestad and his GM, provided me with a customized experience like I have never seen during other car lease or purchase processes. They delivered on every promise and every deadline; and in the end, I can say I made a couple new friends!
The service department was great. The people, from Brian, Blue Team Advisor, to the guys driving the courtesy can were helpful, informative and friendly. This could have been a very stressful experience, but Brian explained what the problem was and helped me make an informed decision.
George Li gave a good quality customer service and met my requirement when I picking up the new mustang 2018 ecoboost.
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