Used 2020 Ford Escape for Sale in Columbia City, IN

Was a great experience overall Would recommend to anyone shopping for a car. Good people to do business with!

So I flew from Washington DC to buy a used car with City Auto Mall, (Yes it is far, but if you have dealt with a lot of dealers, you can sense when you are dealing with the right individuals, and for me that matters a lot). As expected, they delivered the best buying experience I could possibly ask for. Absolutely no pressure tactics. They were extremely straight forward. In particular John Carter: The agent I worked with, was particularly straight forward in dealing with me (which is important if you're buying from out of state). A day before I was supposed to fly in, he called and we went over all the details making sure there were no surprises among us. Even though he was not available on the day I visited to pick the car, he did arrange everything for me which made the whole process stress free. He also followed up after my 9 hour drive home to make sure everything was okay. Ask for him if you want stress free and honest buying experience. Jack: Who picked me from the airport was extremely nice and gave me a little tour by driving me through Fort Wayne and telling me a bit about the history of the town (I know that has nothing to do with car buying, but it was important we had something to discuss for 20 minutes on our way to the dealership). I must say he is a very generous and good man. And if you have to get a ride from the airport to the dealership, definitely ask for him. Alec: Delivered to my expectation, explaining to me details about the car and taking me on a test drive. He made sure to help me go through the process easily so I could set off on time. The finance person was also straight and there was absolutely no hidden fees or unwanted charges. The only thing was that I left the dealership with little gas in the tank. Which was not nice since I had a long drive ahead. But that was understandable because it was weekend and late and their filling station unit was closed but I think they could have done that earlier before my arrival. On the balance I am highly satisfied and will travel to buy from them again. I drove the car to DC in 9 hours and it delivered to my expectation.

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

My friend from California visited me and wanted to go shopping for a new VW Convertible Bug. We went to Voderman and worked with Andy D. We were up front with him, telling him that my friend was from California and wanted to check out the Bug, and that she will not buy from him due to living in California, but wanted to learn all about the vehicle and the different options. Andy was really under no obligation to work very hard with us, knowing he wasn't going to sell us a car. However, Andy spent almost an hour of his time with us showing us 3 different models and explaining all the options in Great detail. I can Honestly say, "Andy you are a true Professional and truly enjoyed working with you." I personally could be in the market for a new car in the future and I will be coming back to work with Andy. Thanks Andy for your time and attention, you are really appreciated and I hope my friend has this experience when buying the car in California, as you have raised the bar in customer satisfaction in our opinion!!!

Everyone was great! There was no hassling or game playing. Chad was very helpful and outgoing. Ben was straight forward and Derry worked very hard to insure all documents were properly completed as agreed. I would highly recommend Columbia City Chevrolet in IN to my family and friends. OUTSTANDING JOB EVERYONE!!!! 👍🏿

called friday at 200 pm wanted to look a Tacoma talked to derry smith told him i was in fairborn ohio coming to look at the 2009 Toyota I think they closed at 530 pm, with traffic delayed i finally arrived long after closing 630 or 645 Derry and the team were waiting ready to accommodate my request to not only to test drive the tacoma but to stay and finish working the arrangement's to purchase the tacoma, very impressive, i honestly expected to have to return Saturday to look at tacoma and work out the detail's but finishing up long after 830 or so my purchase 160 miles from home that friday night service was outstanding . I thank Derry and the sales team for making a out of state purchase less stressful.

They were quick to answer my questions, and even replied on a Sunday which was surprising! Didn't end up purchasing a car being it sold, but they let me know immediately! I trust this dealership. 5 Stars for customer service.

When i bought my truck here the whole thing was a great and flawless process. I did not have to wait very long at all from the time I stepped foot in the door to the time I was walking out with my new purchase. The staff made it a quick and great experience and did not give any of run around that a typical car dealership would. They were very clear, concise and to the point making it so easy for me to decide to buy feom them. I highly recommend this dealership.

I found my Ford F150 through cars.com and was able to get in contact with a sales association, Jacob Ferguson. The truck was in Indiana, and I live in Michigan. Thus, it wasn't easy or feasible at the time for me to travel to see the truck in person. Jacob took initiative and shot a video with his cell phone of a walk around of the truck. He then texted it to me. It was GREAT service and really sold me on working with the dealership to purchase the truck. He was also quick to respond to all emails and texts and phone calls. Plus, he's in the military (National Guard I think). Lots of respect for his ability to help me. Great experience with Jacob. Oh, and I did buy the truck and had it transported to me in Northern Michigan with no issues. Thank you, Jacob!

Everything was fantastic. From the newly remodeled location to the service, staff, and inventory. From the time you enter to the time you leave it's like a five star hotel. They have wonderful customer service from opening the door to helping meet your needs and showing you everything you need to know. Dakota Bailey! What can I say? He's the best. Takes the time and the man hours to invest in his customers and finding the best deal to suit your needs as best as he can. He is smooth as silk and you don't feel pressured into anything. He answers your every question in great detail and if he doesn't have the answer he goes above and beyond to find it for you. I had the pleasure of talking to him on and off for two years now since my girlfriend has purchased two cars from the Happy Car Store (Dakota Bailey). He took the time to look into my situation of my previous purchase aside from this dealership before I knew how great it was. That was two years ago, he gave me pointers and was happy to assist me to get me in the market to be able to work with him and purchase a Hyundai Elantra. I followed his advice and he found the perfect car and deal for me. I told him what I was interested in and he had already narrowed it down to 'the perfect car for you' and he was spot on. I'm so glad he cares and is passionate about his job that he went above and beyond to make the car buying process efficient and painless. Dakota Bailey is as some would say, "the best in the midwest." Thank you again to Dakota Bailey and the finance team for making my dreams possible. I'm absolutely in love with my investment of my 2017 Hyundai Elantra.

We came to Vorderman wanting to look at a specific used vehicle. We were lucky enough to work with Caril who made the experience as quick and painless as possible. She was helpful and extremely personable. We really enjoyed working with her. Naomi made the paperwork process go as quickly as possible which was much appreciated. Everyone was very accommodating and helpful with our children, from getting coloring books out and even a snack. I can not thank you enough! We will be back!

Chrysler Dodge GMC dealership in Warsaw, Indiana took care of our trucks two recalls for free and made sure that my 16-month-old son and I had transportation back to our home while they worked on it. The shuttle was very helpful since my husband had to work that day. They were able to take me back home and pick me up from my home to get our truck. Thank you for your service!

For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.

Bought a 2016 Fiat 500X and these people are great -- friendly, helpful, efficient. Every person who we met in the business was professional but also very personable and fun to work with. Overall a fine experience. Thanks!

Fit my price range, does everything I really need a car for, will be able to tow a trailer for fishing and duck hunting and was thinking I need a truck, but with this car there is enough room to get the boat, decoys, and gear to the river bottom and back.

We received excellent customer service from our salesman James Mendez, he came in on his day off so we could pick up our vehicle a day early. Great guy to deal with would recommend Bob Thomas Ford to anyone. Thanks again James.

Nice car , everything that I expected, it gets great gas mileage, rides good , cargo space is what we need , biggest reason I bought it was it is a 4 wheel drive ,,, yes ,,, Thx again chris ...

Bought my Expedition at north location, but live near west location, so go there for servicing. They are awesome there in every way, for my needs and my vehicle.

The Escape is a great vehicle. It has exceeded all of our expectations.The Escape provides a very comfortable ride .We are so glad we Switched to Ford !

Ryan Johnson and everyone were great. However I had no desire to trade cars but the problems my 08 towncar was having pushed me into the trade. However, had a problem been taken care of properly in December of 2014, I might not of had the problem that brought about the trade. Moisture was getting into the AC and heating system that probably caused the failure of the system. It took from 12/15/14 to 2/26/15 to correct the problem. John Elliot is aware of all of this. I should have pushed harder to get the problem fixed, but I am not a pusher. Also at that time I had just lost my wife and had a hip replaced so my mind was on other things. I have no complaints about the way I was treated. But I do feel the problem could have been fixed sooner and might have prevented the problem that brought about the trade. But we don't know that for sure. It is a strong possibility. Anyway, your staff is great.

I absolutely love this vehicle. The 2018 handles easier than the 2016 I previously owned. I also love the white gold color. Ford has truly amazed me with their awesome updates.

I was not able to purchase a vehicle but they treated me like a good customer. If I ever need a vehicle in the future I will go back there. The best thing I liked was the salesperson was very honest and didn't waste my time.

We love our 2018 Ford Escape! We ended up with the Titanium trim level which has all the "bells and whistles." Comparing it to similar vehicles (Foresters, Sportages, Santa Fes) we have no regrets. With the Escape we feel you get a car that sits a little higher than the others but still has a smooth ride. At the trim level we purchased, we feel like you are driving a luxury vehicle but not near the price of the others base models.

Our desire was to look at multiple vehicles from multiple manufacturers without getting a lot of sales calls from multiple Dealerships. O???Daniel Ford & Salesman Scott Oser pleasantly obliged us with this request. Once we identified the best value for our money, we shared with Scott the model & options we desired. Within a day, his search of the region found a vehicle matching what we were looking for minus a 2nd seat console which he noted that the O???Daniel Body Shop could obtain/install with no problem. The vehicle was delivered late Saturday and by early Tuesday morning the console was installed, vehicle cleaned, gassed & available for us to review and test drive. The subsequent purchase process was simple as well. Scott & Mike had both reviewed allowable rebates & financing offers from Ford and offered their thoughts of what was the best option(s). Final pricing was well within the acceptable range given our past internet search & review. Hence within 15 minutes or less, all paperwork was completed and the 2018 Platinum Ford Explorer was ours. Of course this just outlines the typical process of buying a vehicle but the O'Daniel Dealership and Sales Personnel make things a lot more personable. When you walk in and your point of contact is busy, someone else will offer to assist until your desired contact is free. If you just want to roam around and look at their lineup, they are fine with that as well. Each employee takes a little time to get to know you, all while sharing a little about themselves and their pride in O'Daniel Ford. Sales Personnel are confident in their knowledge of the Ford Vehicles and take the time to share their expertise of the various styles/features available. They also have a keen knowledge of how things have fared in their Service Dept. and the support their Body Shop can offer. Upon delivery a one-on-one run thru of all the vehicles capabilities occurs all the way down to syncing a cell phone, setting the mirrors, seat and even radio stations if you want. Knowing that questions will arise, you are invited to come back in a week, two or whenever to ask questions and seek additional assistance. All in all their end desire is that you will purchase a vehicle from their Dealership because that is their business & what they do. The critical thing is how they do it. No constant phone calls, pitches or other tactics used by some other Dealerships or Internet contacts. In short the O???Daniel Ford Team listens, acts upon your guidance/desire and strives to make the experience to your liking supplemented as needed by their expertise. Again Thank You for an excellent experience!

Design, size, cameras, trial of SiriusXM. Smooth ride and well to maneuver. I would recommend highly to friends and family. The radio system is fantastic, as well as the phone/bluetooth features.

Dan & Johnny couldn't have been more helpful. Dan Hall was in constant contact with me and kept me updated all along the way. I had prior credit issues & most salesmen don't work as hard as he did when they come across clients with problem credit! That wasn't the case with Dan Hall at all. He went above and beyond for several days until I had to call off an Awesome Deal he had worked out for me because an emergency came up which I had to put my downpayment towards. That wasn't Dan's or the Dealership's fault it was my personal issue. Ben Davis Auto Group and Dan Hall greatly Deserve this review because of ALL the Very Hard Work they put into my deal I should have been able to make happen! I will return there when I have that downpayment again!

Has met all of the wife’s needs, loves everything about it, especially the color, and all the great accessories in it, and of course the ride and the handling,