customer service with the dealership
November 6, 2018
My husband and I had researched in depth the 2016 Ford Edge. We had decided to visit two or three dealerships that had cars that fit our requirements. One was Taylor Ford. In summary the buying experience was a pleasure. We first met Mr. Gordon Prince, the sales manager. He greeted us with a smile and relaxed disposition. I had called him earlier and told him that we wanted a knowledgeable salesman.
Upon arriving he introduced us to Mr. Sean Cash. Mr. Cash showed us the car we were interested in purchasing. He answered a myriad of questions. You intuitively felt his sincerity. Mr. Cash and Mr. Prince worked hard to put together the purchase of a car that met our needs and at a very competitive price. They went the extra mile.
When we picked up the car Mr. Cash spent a great deal of time reviewing the technical features which can be overwhelming. He was kind, patient, and presented the information in a simple and understandable manner. This was greatly appreciated. We have bought many cars over our lifetime.
Taylor Ford was one of the best experiences. You felt like you were dealing with friends. The customer service was outstanding. Mr. Cash encouraged us several times to call him with any questions. We will certainly recommend Mr. Prince and Mr. Cash to our friends and family.
We have been married 51 years and are both retired professionals.