New and Used 2020 Ford Expedition for Sale in Auburn, IN

All service items were performed in an acceptable amount of time and the charges were as I expected with no surprises. The only exception was concerning the battery replacement, which was concerning a warranty issue and the charges related to it. There was a slight communication issue which I take partial blame for. The issue was quickly resolved and the charges were adjusted accordingly, to my satisfaction. I feel that I was treated with due respect, as I have been with all previous visits. I don't feel that any additional service was forced on me, as has happened to me in previous experiences at other automotive service providers. I was even credited with a discount after I paid my bill. The credit was offered by E-mail while I was waiting for the services to be performed and I didn't read it until after I got home.This was very much appreciated and totally unexpected. I am amazed with your consideration and honesty.

We received excellent customer service from our salesman James Mendez, he came in on his day off so we could pick up our vehicle a day early. Great guy to deal with would recommend Bob Thomas Ford to anyone. Thanks again James.

Once again Zach took care of us and made the experience easy and fun. we have purchased or leased more than ten vehicles from this dealership and they are joy to work with.

We will always come back to Bill Yoder and Yoder Fuller Ford! They are caring professionals. The services they provide is always 110%!

Gave the salesman a list of items I wanted on a pick up truck and in 24 hours they had it on the lot for me to inspect. Met all of my needs and gave me all the applicable discounts. Done deal.

Our desire was to look at multiple vehicles from multiple manufacturers without getting a lot of sales calls from multiple Dealerships. O???Daniel Ford & Salesman Scott Oser pleasantly obliged us with this request. Once we identified the best value for our money, we shared with Scott the model & options we desired. Within a day, his search of the region found a vehicle matching what we were looking for minus a 2nd seat console which he noted that the O???Daniel Body Shop could obtain/install with no problem. The vehicle was delivered late Saturday and by early Tuesday morning the console was installed, vehicle cleaned, gassed & available for us to review and test drive. The subsequent purchase process was simple as well. Scott & Mike had both reviewed allowable rebates & financing offers from Ford and offered their thoughts of what was the best option(s). Final pricing was well within the acceptable range given our past internet search & review. Hence within 15 minutes or less, all paperwork was completed and the 2018 Platinum Ford Explorer was ours. Of course this just outlines the typical process of buying a vehicle but the O'Daniel Dealership and Sales Personnel make things a lot more personable. When you walk in and your point of contact is busy, someone else will offer to assist until your desired contact is free. If you just want to roam around and look at their lineup, they are fine with that as well. Each employee takes a little time to get to know you, all while sharing a little about themselves and their pride in O'Daniel Ford. Sales Personnel are confident in their knowledge of the Ford Vehicles and take the time to share their expertise of the various styles/features available. They also have a keen knowledge of how things have fared in their Service Dept. and the support their Body Shop can offer. Upon delivery a one-on-one run thru of all the vehicles capabilities occurs all the way down to syncing a cell phone, setting the mirrors, seat and even radio stations if you want. Knowing that questions will arise, you are invited to come back in a week, two or whenever to ask questions and seek additional assistance. All in all their end desire is that you will purchase a vehicle from their Dealership because that is their business & what they do. The critical thing is how they do it. No constant phone calls, pitches or other tactics used by some other Dealerships or Internet contacts. In short the O???Daniel Ford Team listens, acts upon your guidance/desire and strives to make the experience to your liking supplemented as needed by their expertise. Again Thank You for an excellent experience!

Bought my Expedition at north location, but live near west location, so go there for servicing. They are awesome there in every way, for my needs and my vehicle.

Ryan Johnson and everyone were great. However I had no desire to trade cars but the problems my 08 towncar was having pushed me into the trade. However, had a problem been taken care of properly in December of 2014, I might not of had the problem that brought about the trade. Moisture was getting into the AC and heating system that probably caused the failure of the system. It took from 12/15/14 to 2/26/15 to correct the problem. John Elliot is aware of all of this. I should have pushed harder to get the problem fixed, but I am not a pusher. Also at that time I had just lost my wife and had a hip replaced so my mind was on other things. I have no complaints about the way I was treated. But I do feel the problem could have been fixed sooner and might have prevented the problem that brought about the trade. But we don't know that for sure. It is a strong possibility. Anyway, your staff is great.

So I flew from Washington DC to buy a used car with City Auto Mall, (Yes it is far, but if you have dealt with a lot of dealers, you can sense when you are dealing with the right individuals, and for me that matters a lot). As expected, they delivered the best buying experience I could possibly ask for. Absolutely no pressure tactics. They were extremely straight forward. In particular John Carter: The agent I worked with, was particularly straight forward in dealing with me (which is important if you're buying from out of state). A day before I was supposed to fly in, he called and we went over all the details making sure there were no surprises among us. Even though he was not available on the day I visited to pick the car, he did arrange everything for me which made the whole process stress free. He also followed up after my 9 hour drive home to make sure everything was okay. Ask for him if you want stress free and honest buying experience. Jack: Who picked me from the airport was extremely nice and gave me a little tour by driving me through Fort Wayne and telling me a bit about the history of the town (I know that has nothing to do with car buying, but it was important we had something to discuss for 20 minutes on our way to the dealership). I must say he is a very generous and good man. And if you have to get a ride from the airport to the dealership, definitely ask for him. Alec: Delivered to my expectation, explaining to me details about the car and taking me on a test drive. He made sure to help me go through the process easily so I could set off on time. The finance person was also straight and there was absolutely no hidden fees or unwanted charges. The only thing was that I left the dealership with little gas in the tank. Which was not nice since I had a long drive ahead. But that was understandable because it was weekend and late and their filling station unit was closed but I think they could have done that earlier before my arrival. On the balance I am highly satisfied and will travel to buy from them again. I drove the car to DC in 9 hours and it delivered to my expectation.

Everyone was great! There was no hassling or game playing. Chad was very helpful and outgoing. Ben was straight forward and Derry worked very hard to insure all documents were properly completed as agreed. I would highly recommend Columbia City Chevrolet in IN to my family and friends. OUTSTANDING JOB EVERYONE!!!! 👍🏿

called friday at 200 pm wanted to look a Tacoma talked to derry smith told him i was in fairborn ohio coming to look at the 2009 Toyota I think they closed at 530 pm, with traffic delayed i finally arrived long after closing 630 or 645 Derry and the team were waiting ready to accommodate my request to not only to test drive the tacoma but to stay and finish working the arrangement's to purchase the tacoma, very impressive, i honestly expected to have to return Saturday to look at tacoma and work out the detail's but finishing up long after 830 or so my purchase 160 miles from home that friday night service was outstanding . I thank Derry and the sales team for making a out of state purchase less stressful.

I found my Ford F150 through cars.com and was able to get in contact with a sales association, Jacob Ferguson. The truck was in Indiana, and I live in Michigan. Thus, it wasn't easy or feasible at the time for me to travel to see the truck in person. Jacob took initiative and shot a video with his cell phone of a walk around of the truck. He then texted it to me. It was GREAT service and really sold me on working with the dealership to purchase the truck. He was also quick to respond to all emails and texts and phone calls. Plus, he's in the military (National Guard I think). Lots of respect for his ability to help me. Great experience with Jacob. Oh, and I did buy the truck and had it transported to me in Northern Michigan with no issues. Thank you, Jacob!

We weren't planning on buying another vehicle so soon after our Ford truck(from City-Ford) this past March; but unfortunately my son wrecked his Elantra (also bought used at City Ford-Chevy, original miles 60,000, had 185,000 when it got totalled). We went to City to look at another car we had in mind but it wasn't the right car. Instead of high pressure sales tactics Derry asked us what we were looking for and found it in the inventory. Got his payments in his budget too. We are hoping we are done buying cars for awhile but if we find ourselves needing to replace our vehicles City Ford-Chevy is where we will look first.

My husband and I have had our fair share of old, unreliable, vehicles. We outgrew our last car, and it was time to invest in something that could keep up with the miles I needed to put on it to drive to work and back to Columbia City. We checked out a few dealerships in the Columbia City/Fort Wayne area over the past few days. We ended up at City Chevrolet and worked with Joe Moravec. I can't even begin to explain how hard he worked to meet our needs. We spent two full days there checking out cars and eventually purchasing a 2016 Chevy Cruze. I appreciate everything that they have done for us, and can't thank them enough.They were absolutely fantastic. There's a lot of stigma when you think about car dealers, but this was not the case. He heard us out, matched us with a fantastic car, and didn't push us into something that we weren't comfortable with. We will continue to return and recommended him for years to come. Even if you aren't from Columbia City or surrounding areas, he's worth the drive.

City AutoMall was a pleasure to do business with. My experience started with Joe M. and his very prompt reply to my request for info on the Ford F150 I was interested in. He provided excellent service thru emails and text messages until I had the opportunity to go see him and the truck in person. The face-to-face service and conversation was just as helpful. Joe was able to answer all my questions and provide assistance with a few of my requests for small details to be serviced before taking ownership of the truck. City's service department was on point with taking care of these requests as well. All-in-all, my entire experience at City AutoMall and with Joe M. definitely would warrant a return for any of my future vehicle needs.

I always dreaded shopping for cars but those feelings are long gone! Joe Moravec, my salesman at City Chevrolet, made my car buying experience The best I???ve ever had!!! He patiently answered every question I had and took the time to explain every feature of my new vehicle! He even offered to have me come back as many times as I???d like if I???d forgotten how to do certain features! I honestly must say that I will never buy a vehicle from anyone else but Joe Moravec. He understood the stress of car buying that I was going through and made the whole process fun and enjoyable!! Thank you Joe!!!

Jacob Ferguson was very helpful answering all our questions about the technology features and helped us through them. Polite and friendly staff including sales manager Jeff Franke ,financial personnel Omar Jimenez, general manager Kasey Shirey and our salesman Jacob.

We are past customers of City Ford with bad taste from old employee of yours. Said would never shop there again. But after a even worse deal from Ben Davis in Auburn last year- got beautiful truck on outside pure nightmare engine wise with service nightmare!! We decided to stop in at your dealership to check out ford transits... there it was our dream ride with just 7 miles on it--- but never would of believed we would be taking it home the same day & being rid of the F150 NIGHTMARE... But Kegan Perala made it happen & we left feeling so blessed with our new ride & feeling like old friends with Kegan... He is top of the line in our book!!!!!!!!!!!!!!!!!!!!! My other half is retired Army & very hard to please & he is very happy with Kegan so that about says it all---

After extensive search of a super duty pickup in several states and purchased 6 ford trucks in 5 years 4 in Indy 1 in Ohio and 1 from Denver and 1 from Derry at City Ford ,which by the way has been a very good experience! I have 1 more truck and 1 car to buy this year. More than likely will be from Derry at City ford .Short simple easy company to deal with. Shut off the computer!!! Pick up the Phone !!! Call Derry and make a deal!!!!

My experience at City Chevrolet was simply amazing. I had looked at other vehicles prior to going to City Chevrolet and Jimmy was the only person to show me features of the vehicle at the time of the test drive. He was very helpful and made the deal happen. Derry was very helpful during the financing and warranty portion of the sale. He explained everything clearly and was very willing to answer questions. He didn't try over sell products that I don't need, which I found truly unique in this business.