I made an appointment for service (oil change & tire rotation) for 11:30 a.m. on a Tuesday, and because I cannot be away from my business for very long, I also arranged a shuttle to take me back to my office.
When I arrived, I was immediately greeted by both a service associate who verified my appointment and checked in my vehicle, and then escorted to my service adviser, Jeff.
As Jeff was preparing my service order, I mentioned that I had arranged for the shuttle. He indicated that the shuttle was just loading and getting ready to leave, however, there was no car ahead of my Mustang and the service should take no more than 45 minutes. I chose to stay and wait, as it would have taken much longer to go and come back with the shuttle.
I made myself comfortable in the waiting area, which was not very crowded, was clean and even had coffee and snacks available.
I wasn't expecting my car to be ready so soon! 35 minutes after I sat down, checked my email and made a couple of phone calls, Jeff came back to tell me that my car was ready.
As I was checking-out, I asked Jeff if they offered a car wash or detailing service. He mentioned the price of the detailing, but also stated that they give a free car wash with the oil change (OK, "The Works" package, which I received), however I should allow another 45 minutes. I'll do it next time.
Short of not having to leave my office to have my car serviced, I couldn't be happier. I highly recommend Ferman Ford's service, based upon this experience.
This was the most honest sales experience I ever had!
by Damecus_croom@yahoo.com from DealerRater.com
November 6, 2018
4.7 (914 reviews)
Long story short... I live in the DFW area about 250 miles away from Houston. I had been searching for a new mustang GT premium for a few weeks when I stumbled across Mac Haik's dealership. They had the exact mustang that I wanted, and for a price I couldn't believe. The car was listed for $32,880.00. Now, we all know that dealerships quote you one price online, and then it changes when you get there. However, that wasn't the case with Mac Haik. I had the pleasure of doing business with Esteban! I called the dealership to inquire on the price. Remember, I thought it was too good be true. Esteban assured me that this was the price (as all other dealers do to get you in the door) and that he wasn't in the business of playing games. Esteban assisted me with valuing my trade and applying for financing all the while, I'm in the office in Dallas. Esteban was very honest and forthwith with all negotiations and was very diligent in responding to all of my questions and correspondence. We got the deal done over the phone and I was able to pick my car up the next day. The next day I drove to Houston to pick up my car. It was already detailed and ready to go. Esteban checked my trade-in in and we proceeded to financing. I was there for an hour and a half (30 minutes of that was waiting for my bank to approve a transaction. I've bought a lot of cars from a lot of dealerships. This was by far the best sales and financing experience that I've ever had. Esteban, and Jesse in the finance department are stand up guys who don't mess around. If uou want a new or used Ford for the best price in the country. Go see Mac Haik! You won't be disappointed. They've earned my business for a lifetime. When I'm ready to buy my F-150, I'll be going to see Esteban and Mac Haik Ford in Houston!
I have been taking my car to this dealership for 6 years and have always had wonderful service and no worries after leaving if you havent you need to check this place when needing your ford fixed. Thank you ft pierce ford
My fiance and I purchased our first new car, a 2017 Chevy Cruze. Austin McNamara helped us and even though he has only been with the dealership a few days, he made our experience effortless! He was exceptionally knowledgeable and went above and beyond to help us feel comfortable and confident in our decision! He went through every inch of the vehicle with us, and even played with our kids! I will recommend all of my friends and family to Austin and the Jake Sweeney family. Great experience!
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