Best car buying experience
November 6, 2018
I was referred to a Felix Sabates by someone at work. I took my trade-in over there to find a new SUV. My wife spoke with Shane over there on the phone and told him our situation. I arrived there the next day for my appointment with Shane. Shane left for the day, the manager brought over a new salesperson to work with me. Rick asked me what was discussed with Shane. Rick contacted Shane to get up to speed. Rick took me for a test drive in an a 2017 Ford Explored, absolutely loved it! It was a base model, Rick asked what was missing? I told him what I thought it needed, he managed to find another Explorer on the lot that was "new 2017" it had 2017 miles on it (funny right). It had all the upgrades I told him about and was only $3k more. He worked with the finance guys and Ford Motor Credit. I told him I had money to put down, but I needed to be at a certain price range. Rick and the finance team worked a deal out and got me into the brand new Ford Explorer within the price I was looking. After getting the paperwork signed I was walked over to Gary the finance guy, he went through all of the paperwork and discussed warranty options. I was a little uneasy about getting another extended warranty, since I only wanted the basic extended warranty he threw in the GAP insurance knowing I rolled over some negative equity into my new SUV. Gary finished my paperwork and walked me over to Jeanette who went over with me all of details of my car and showed me how everything worked. Other than spending nearly 4 hours there this was an AMAZING experience.