Both buying and servicing - the best
December 3, 2018
Servicing: The staff is very helpful and service is excellent (had the car 2.5 years). I am handicapped and they help me in getting from my car being dropped off to another call, take the order while I am in my car, et. The work performed is e
xcellent.Buying: I never thought I would say a car buying experience was pleasant. Most of the time, I have dealt with pushy salespeople who promise one thing and present something else. That was not the case at AutoNation Ford East. I gave them my basic info for credit, they appraised my car, and wrote down what I wanted and delivered a car that was just what I was looking for (including some extra bells and whistles). Jesse, the finance manager, also got me a lower interest rate than I expected and what they originally presented - in the past I had the opposite experience with other car dealers. Not only that, but when the car was delivered to me, the salesman spent time going over some of the features and helped me set up the Sync 3 tablet in the dash. He also followed up to get the mats that I wanted and even put them in the car for me. I am handicapped and he spent time meeting my needs to fit my walker in the car. Being a woman and handicapped, some of the other car dealers acted like they were doing me a favor by talking to me. Brian Laznik was my salesperson and was not only professional and respectful, but very helpful. If I could rate this dealer with ten stars, I would.