I higly recommend Best Ford
November 5, 2018
Buying my new 2016 Ford Escape S from Best Ford was a very pleasant experience! I was very impressed that Michael Frassica, the General Manager, took the time to come out and personally welcome me to Best Ford when I picked up my new car. Duncan McCallum and Crystal Gosselin were both extremely helpful, knowledgeable, responsive and friendly. They listened to and respected what I was looking for in my new car and did not try to push me into getting features I was not interested in buying.
They arranged to have a sunroof put in for me since we could not find an Escape S model in the gorgeous Sunset color that had a factory installed sunroof. I had a sunroof on my old car and the placement of that sunroof was more over the driver's seat as opposed to the Panoramic Vista Roof in the Escape which is set further back. Duncan took extra care to see that it was installed where I wanted it and Crystal sent me pictures of my new car after the sunroof was installed. In fact, Crystal even programmed my phone to the car's Sync function for me!
Over the course of my buying experience, I think someone from every department made the point to came out to meet me: Tom Sullivan, Chris Cavaleri, Chris Caruso, Jack Higginbotham from financing and Daryl from service. I was so pleased with the overall treatment I received at Best Ford that I purchased an extended warranty so I have all my vehicle services pre-paid for. I will be returning to Best Ford for all my services!! As a rule, I do not buy extended warranty policies but I made an exception because of the people at Best Ford!