From start to finish, this experience with Vancouver ford has been a joy. I had quit using their services (except for parts) in around 2008, as they overlooked items they were supposed to check and I had some problems. I usually so not complain, but just change service providers. These issues occurred in the Fast Lane service.
But this trip and experience will bring me back. The Service Rep. Kelly was a knowledgeable and pleasant, helpful gentleman. as were the cashers and shuttle drivers.
I do not replace vehicles until I no longer trust them. That usually takes fifteen or more years of ownership. My 2004 escape came from this Vancouver Ford new and is a very low mileage well running auto. My 2002 Ranger orginally came from Vancouver Ford, but I bought it used in 2005 from Westly Ford.
My 2011 F150 was done on time, on one of the worse snow days we have had in the Portland area in the past 30 years. 12" accumulation overnight while my rig was there. The dealer was closed the following day and who would expect otherwise. My own company that I work for is a very service oriented company and we were also closed out of consideration for our employees and the practicality of the situation. The next day with massive snow on the ground, Landmark was open at 7:30AM when I called and when I showed up at 10:30AM to get my truck they had dug it out of their secure storage and sitting in the pickup area warming up and waiting to go home! My bill was not unsubstantial as it is a high mileage truck (200,000 mile service, water pump, brakes and some other stuff) but they gave me a senior discount which was approximately 6% by my reckoning. On a wild weather day, the staff there was happy and I think genuinely having a great time. I could see working there myself if I wasn't thinking about retirement in a couple of years! Since I had my 1993 Thunderbird I have brought my various Ford vehicles to Landmark. The money you pay for the service you receive and the quality of work is more than fair. I have owned five new Ford vehicles which have all been serviced at Landmark. All went (very high) miles with minimal trouble with two being passed down to family members who got many years of service out of them. I attribute the longevity of my vehicles in no small part to Landmark's superior service. You will see me rating some folks below with five stars. This is not BS folks, this is for real :-) Thanks Folks!
Let's be honest: getting a new vehicle is a chore... but I purchased from Landmark Ford back mid-2012, and was really impressed. So much so, that these guys were at the top of my list when it came time to upgrade my old Focus (Sept 2016). They have an impressive selection. I can be pretty picky, but they had the EXACT car I was looking for! Jay "Truckguy" Hyer helped me, and I couldn't be more pleased. He was low-pressure, extremely knowledgable, and I felt he read me well throughout the process. He also gave me a ton of great advice on how to sell my old car (being candid enough to say it's not worth trading in). It sold within a week and a half. I haven't had any dealings with the service department yet, but I give the whole purchase process an A+. These guys have earned that high rating.
I met with both Kari and Charlie a few years back and test drove Fords and the Lincoln MKC. They were extremely helpful with information and explaining the different options on all the vehicles. Unfortunately, I determined it wasn't time to buy quite yet. Both Kari and Charlie were amazingly respectful of my decision; for this reason when it was time to buy I looked them up. They far surpassed my expectations and have remained patient and helpful with my questions. Upgrading from a 2003 Escape to a 2017 MKC is a big jump in technology.
I went to four other Ford dealers, Landmark Ford was #1
by boughtit from DealerRater.com
November 6, 2018
4.9 (886 reviews)
I was looking for a year end deal on a 2017 F-150. After going to other dealers and not being taken seriously I landed at Landmark Ford. Sales associate Jeff Sleight had two trucks out and waiting for me to inspect. I had called earlier and told Jeff what I was looking for. We looked at a number of trucks and took a test drive in the V-8 equipped F-150. After a pleasant and short negotiation they gave me a good value on my trade-in and a great deal on the 2017. They actually gave me a better deal than I planned on. Give Jeff a call if you want a low pressure sales guy. The finance team was also low pressure which I really enjoyed. As for the other dealers..... Well, when a guy comes in with a 12 year old, one owner F-150 with 60,000 miles and a little edge..... they should look past the blue jeans and tennis shoes. This is my third new F-150 and there will be another new car in the near future. I will not have to make four other stops the next time.
I have been a customer of Landmark Ford for over 10 years. I had my 2007 Ford Focus serviced there on a regular basis. It had around 250,000 miles on it. In talking to Mike Walker, of the Red Team I asked about the use car dealership at Landmark. He referred me over there, and I talked to Ron Burson. Ron knew a lot about the Ford Fusion. I searched on line, and the exact model I wanted was in the used car sales lot. Other dealers wanted more. I feel I got a good price, enjoyed working with Ron, and was amazed how much he knew about the Fusion. He called me a week later and asked if I had any other questions. I did have a few because I was a amazed of all the features the car had. He went over them again with me and helped me to understand the Sirius programming. It was fun getting my car from him. I wanted a car from Landmark as I have always thought the service department was very efficient and treated me fair.
Very efficient, checking in the morning on 9/27/18 was very quickly carried out with an estimate on time and cost. Would also like to mention the taxi service, outstanding thanks to Nancy.
I've been a Landmark service customer since we had a 1990 Probe, and I have never had better service anywhere. I believe this is a top to bottom commitment to excellence, from top management to the high school kid who drove me home when I dropped my car off. And, it has been consistent over the decades we've been Landmark customers. No surprises, no drama, no day-today turnover of personnel. Just a job done so well "Exceptional" is no exaggeration.
I had 4 factory recalls to deal with on our Ford Fusion. Scheduling was easy and they were able to get us in within just a few days. They also were able to do the work quickly and on schedule as promised. It only took them about 5 hours. They also offer a shuttle service to and from the dealership if you're dropping off your vehicle and need a ride to/from home. I wasn't aware of the service until I dropped off my car so I had already made other arrangements but would have used this service had I known about it earlier or if I had been paying for an Uber ride. The staff was very courteous and efficient.
We found additional vehicles that are close to your year range.
I recently took my 1995 F-150 4X4 Special Short Box to Doherty Ford Body Shop for some restoration work and could not be happier with the workmanship and service I received. Myron and Sally run a great shop there with clear communication, completing the work on time and at a very reasonable price. I would highly recommend them and will be taking my 1997 F-350 Crew Cab in for some work in the near future.
2019 Ford Expedition Limited Review
very pleased with the new vehicle
by Dave from Chelsea from chelsea
May 14, 2019
5
best car i have owned. the performance is great and it is very quiet. i am surprised with the many features ane options the vehicle gas.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Vroom (Online Dealer) Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
3.8 (1912 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
2019 Ford Expedition XLT Review
I owe
by Moms car. from Howell NJ 07731
May 12, 2019
5
I love this vehicle it has a lot of room and also can have my family save. It drives great looks good. And I save on gas. For. Large truck
Very efficient, checking in the morning on 9/27/18 was very quickly carried out with an estimate on time and cost. Would also like to mention the taxi service, outstanding thanks to Nancy.
2019 Ford Expedition Platinum Review
Amazing SUV
by TripleTrade from Jacksonville, AL
May 1, 2019
5
Even the bells and whistles have bells and whistles! Amazing SUV at a fair price. Strong performance. Gorgeous styling. Plenty of room. Ford has a winner here! Very happy with this vehicle.
Let's be honest: getting a new vehicle is a chore... but I purchased from Landmark Ford back mid-2012, and was really impressed. So much so, that these guys were at the top of my list when it came time to upgrade my old Focus (Sept 2016). They have an impressive selection. I can be pretty picky, but they had the EXACT car I was looking for! Jay "Truckguy" Hyer helped me, and I couldn't be more pleased. He was low-pressure, extremely knowledgable, and I felt he read me well throughout the process. He also gave me a ton of great advice on how to sell my old car (being candid enough to say it's not worth trading in). It sold within a week and a half. I haven't had any dealings with the service department yet, but I give the whole purchase process an A+. These guys have earned that high rating.
2019 Ford Expedition Limited Review
Worried about gas mileage, 16.9 was the average.
by Familyof6travelballlife from Ga
March 30, 2019
4
I love the exterior Ford stepped up on this one, interior is very roomy, I do not like the vents, but the vehicle itself is very nice. Rides good, but I am concerned about gas mileage. On average down the road at 60-65miles per hr the best average was 16.9miles/gallon.
They got me in immediately to fix my 6.7 Super Duty. I decided to test drive another's Super Duty and by the time I took the test drive ( about 30 mins) my truck already had a new Turbo Intercooler hose on, tested and ready to go! But it gets better, the owner was so friendly that he invited me into his personal office just chatting with me. He was very cool. I'm considering an upgraded vehicle purchase and they are very low pressure. They just switched me to their customer for life!
2018 Ford Expedition Platinum Review
Fantastic Vehicle!
by Karen VA from Smithfield VA
April 29, 2019
5
This SUV is a dream to drive and rides so smooth. Comfortable seating for 7 and easily accessible 3rd row seating. All the latest technology makes the Expedition easy to maneuver. Gas mileage up around 23 mpg so better than F-150. My best vehicle so far!!
Vehicle available to be shipped to your home. Contact
the dealership for details.
Vroom (Online Dealer) Review
Best car buying and selling experience I've ever had!
by Rod - car guy from DealerRater.com
November 5, 2018
3.8 (1912 reviews)
I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.
2018 Ford Expedition Platinum Review
Top of the line SUV for what you pay
by Dm@Xi84 from Cookeville TN
April 2, 2019
5
For what I’m paying the 2018 (and on) Ford Expedition is incredible. The performance the look (interior and exterior) is awesome. This thing continues to surprise me. It beat the Cadillac Escallade in a video I watched recently in almost every category!
Our salesman "Kiwi", was the best. He was honest, friendly, and made sure to get us the best deal. He even called us a week later to make sure we were satisfied. First class service.
2019 Ford Expedition XLT Review
Rockstar luxury, totally awesome
by Daniel from Quincy
March 26, 2019
5
Planning my retirement I decided to purchase this vehicle aligning my retirement with the vehicle being paid off. I had owned trucks before & knowing I would be doing side jobs I thought I'd rather go SUV instead of truck. As long as the seats could go down and allow me to put stock in the back.
WELL, that's was easley met, this vehicle is a luxury suv filled with comfort, style, high performance and technology. Something to make retirement years worth it
One of the best websites for detailed vehicle information led me to contact Landmark Ford Lincoln. I found the vehicle with the things that I was looking for and made a telephone call to set up an appointment to view it. We met with Scott Sprout and found the vehicle to be exactly as advertised fulfilling what we were looking for. Scott was professional, personal, courteous and informative. I never felt any pressure from him but just a desire to assist and support us in our decision. We purchased a 2017 F-150 and couldn't be happier.
2019 Ford Expedition Limited Review
great car
by William from Todd,nc
March 12, 2019
5
however cars.com had nothing to do with me p rcjhase. sometimes you have to put your cell phone down and contact a dealership. do your own research, go to the dealership, make the deal. all you do is get out of your parents basement, go to work and earn your way in society.
Everyone was very helpful and the work on our car was done quickly. Unlike other car service/ repair shops, Gresham Ford has never suggested we purchase any unwanted or unneeded repairs. They are very honest and do a good job. I would recommend them to anyone because they can be trusted.
2018 Ford Expedition Limited Review
It’s allwright.
by The frung from South amboy nj
March 29, 2019
3
It’s nice.a lot of money for this suv but what vehicle is cheap.if it is reliable then it would be worth the price. After all it a ford .?
Vehicle available to be shipped to your home. Contact
the dealership for details.
Vroom (Online Dealer) Review
Wonderful experience
by Beatz12 from DealerRater.com
December 3, 2018
3.8 (1912 reviews)
I was referred to Texas Direct Auto/Vroom by a good friend and I???m glad I decided to go with them for my car purchase! I initially got Billie as my car sales personnel, but she seemed to be very pushy and just aiming to make quick sale; which is something that made me very uncomfortable. After speaking with her for a while I advised I would give her a call back to speak with my financial advisor on proceeding further on this process with Vroom. When I called back I got a different agent that saw in the system that saw I was talking to Billie and advised me that she would give me a call back in 5 mins, well 30 mins passed and I called back upset because I did not hear back from her after she ran my credit and didn???t like the fact I wasn???t trying to put 2500 down. My credit score was excellent I had a 740, but I didn???t have enough credit history she said is the reason why she kept asking me to put so much money down on 23k 24k car. The last time I called upset after not hearing anything from her a gentleman by the name of Shannon Humbles answered and I advised him that I did not want to work with Billie anymore because she made me feel very uncomfortable and I felt like she didn???t personally care about helping me through the process of the purchase. Shannon is an ALLSTAR!! He went over and beyond the call of duty to help me make this purchase!!! 7 days later my vehicle sits in my parking garage and I love it! The process was so easy to purchase, I had to put 1500 which is the standard, instead of 2800 that???s Billie was demanding that I put down! Please go with Vroom! I saw a couple bad reviews and I know every process has its flaws, but I???m here to tell you, they work! They are a very good company and I look forward to making another purchase with them for my girlfriend???s Christmas gift! Thanks Shannon and Vroom!!!!
2019 Ford Expedition Limited Review
Best full size suv
by Phillipsfamdamily from Corona, Ca
March 7, 2019
5
LOVE this SUV! Super comforable, drives great, and a lot of room for even full grown adults in all 3 rows. So glad we bought it, over a Yukon or Tahoe.
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