Recently went in because my son referred me here he told me that the guys here work hard to get customers into a vehicle and that i would likely leave with a car. I spoke with a young man named Jonathan but they called him pachy, and let me tell you he was extremely helpful he made the process simple and presented me with a lot of options and tried to make sure i was getting the best deal. Unfortunately my credit/financial ability kept me from making purchase but I appreciate the efforts of Pachy and the supporting staff. If your in the area and looking to capitalize on a good deal and a friendly, cooperative staff don't over look auto fair ford in Haverhill. Ask for pachy even im sure he can help you.
Was looking for a car for my son. Greg Deluca was the salesperson who helped me. He was very very professional and beyond knowledgeable. It was a very nice experience compared to other dealerships.
1st off my experience was great. .I had been in contact with Jonathan (Pachy) DelaCruz prior to going to look at vehicles..he was one of my son's best friends growing up prior to my son's passing 2 years ago. So if I was going to purchase a car I'd want no one else but Pachy to be my salesmam knowing he'd treat me right, take great care of me and not take me for granted being a woman. .1 st off Pachy is a very respectful young man, has a great respect for people no matter who you are and is genuine. .he'd never force anyone into purchasing a vehicle if it wasn't in their best interest especially financially if they truly couldn't afford it! He would kindly ask you to please come back to see him when you were in a better place and could afford to purchase a vehicle. I can say that the day I went into look at vehicles he knew what I really wanted but I wasn't in a good financial spot to purchase that vehicle nor did I have good credit seeing I had filed bankruptcy back in January 2012. They ran my credit check and to my amazement I qualified for a loan. Knowing what my 2nd option would be he began running around to make sure I had a great test drive and explained all options I had if I was interested but not pressured. He explained all the warranty options I had, introduced me too the service and repair department if I had any problems, he worked with his General Sales Manager to try to get the price down on the vehicle to where my payments were affordable for me and didn't strap me. I can honestly say I would HIGHLY recommend Pachy to all my friends if they were interested in buying a car at Autofair Ford of Haverhill..Thank you again for a great experience
Purchased a 2016 Ford Escape Titanium. I worked with Anthony in Sales. Called and spoke with him and setup an appt to meet with him the next day. He was extremely knowledgeable and so easy to work with. He answered all of my questions and made the whole process more enjoyable. All of the staff was friendly and very helpful. We didn't feel pressured into buying anything (vehicle, warranty, etc.) and no one was aggressive or pushy like the other dealerships we had been to. It was a great transaction right down to the financing. Found a great rate and at a fair price. Love my new car. You guys really are the "Best"!!!
While waiting for my car I dropped in the showroom. ANTHONY, one of your salespersons, asked me if I was interested in a new car and I told him I had a 2016 Escape. He pointed out the differences. But what I was really impressed about Anthony is that he took the time to explain and train me how to use the rear camera on my 2016 Escape as well as other features I had not known. ANTHONY is an excellent credit to your sales staff at BEST Ford.
Gene Kuczewski
Brought my 2009 Escape in for state inspection and oil change. Brought my sister along with her a Honda CRV for the same. She was so impressed with the staff's courteousness (which has ALWAYS been my experience) and how friendly, welcoming and efficient they were. Hands down the best crew and service. We also utilized the courtesy shuttle and Brise was such a gentleman. I have only ever brought my vehicle to them for service and the same goes for my husband's 2013 F-150 truck. Special cudos to Craig and Carol in Quick Lane. They are simply the best at BEST FORD!!
Buying my new 2016 Ford Escape S from Best Ford was a very pleasant experience! I was very impressed that Michael Frassica, the General Manager, took the time to come out and personally welcome me to Best Ford when I picked up my new car. Duncan McCallum and Crystal Gosselin were both extremely helpful, knowledgeable, responsive and friendly. They listened to and respected what I was looking for in my new car and did not try to push me into getting features I was not interested in buying.
They arranged to have a sunroof put in for me since we could not find an Escape S model in the gorgeous Sunset color that had a factory installed sunroof. I had a sunroof on my old car and the placement of that sunroof was more over the driver's seat as opposed to the Panoramic Vista Roof in the Escape which is set further back. Duncan took extra care to see that it was installed where I wanted it and Crystal sent me pictures of my new car after the sunroof was installed. In fact, Crystal even programmed my phone to the car's Sync function for me!
Over the course of my buying experience, I think someone from every department made the point to came out to meet me: Tom Sullivan, Chris Cavaleri, Chris Caruso, Jack Higginbotham from financing and Daryl from service. I was so pleased with the overall treatment I received at Best Ford that I purchased an extended warranty so I have all my vehicle services pre-paid for. I will be returning to Best Ford for all my services!! As a rule, I do not buy extended warranty policies but I made an exception because of the people at Best Ford!
Tony and Pierre (apologies if I got the spelling wrong) in service are absolutely fantastic. We had quite the project and basically a full rebuild of my entire machine from motor, to suspension, to brakes, etc... They took my completely busted Honda 4TRX 450R and turned it an absolute beast that is super reliable, safe, and insanely fast. I couldn't have dreamed for a better experience. The quality workmanship and communication is second to none... Can't wait to start another project with them!!!
I was highly impressed with all the hard work and effort lead sales associate Rob, the finance manager Sean & the rest of the staff worked to make sure I was going to be happy with my purchase of a vehicle. I had no idea when I went into the dealership for a certified pre-owned vehicle that I would actually qualify for a new car! Because of my total lack of credit, they had to work even harder than usual to get me into a vehicle. So, while it did take a few days, they worked a miracle saving me $5,000 in interest compared to the pre-owned car I originally went in to purchase! $5,000!! They made it happen! When I came in to finalize paperwork, after getting out of work, they all stayed after close. Rob even came in on his day off to help ensure that the process went smoothly! Thank you all again so much! I'm absolutely loving my new Focus ST!!
Thank you so much! Being a retired disabled veteran I appreciated Your prompt response once I went online it prompted me to choose you . Tammie responded within me being online within 30 min. Out of the dozen dealers you were the ones who responded .Your online inventory which was huge was a fast help in the buying process . When I arrived ,Timothy Sewall whom I met for the first time made me very comfortable. I knew what I wanted and Tim MADE it possible. Thank you!!! I have been a "gm" man since high school but now am a FORD TRUCK man!!! Tim was a great help introducing me to the team especially service dept contact Jerome . Your company works together to make the process unbelievably smooth.
Eric Morrill
SSG , USA (RET)
My truck broke down in Portsmouth NH. Got it to McFarland Ford in Exeter NH and found out it needed and alternator. Ford 350 Truck. They provided me a ride home & took the truck right in got the part and had the truck back to me within 24 hours.Another great service as always!! I have never had a bad experience with the service dept.at McFarland Ford.
I have bought about 10-14 cars in over 25 years. I love Hampton ford and all the salesmen and service men. I always get treated like a queen there. They are always there when I need them they offer so much to people including while in waiting room,most car dealerships don't offer anything or the comfort as Hampton ford does. I will always go there and have referred many people who did go there. They are number 1????????
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