New and Used 2020 Ford Expedition for Sale in Tarpon Springs, FL

I made an appointment for service (oil change & tire rotation) for 11:30 a.m. on a Tuesday, and because I cannot be away from my business for very long, I also arranged a shuttle to take me back to my office. When I arrived, I was immediately greeted by both a service associate who verified my appointment and checked in my vehicle, and then escorted to my service adviser, Jeff. As Jeff was preparing my service order, I mentioned that I had arranged for the shuttle. He indicated that the shuttle was just loading and getting ready to leave, however, there was no car ahead of my Mustang and the service should take no more than 45 minutes. I chose to stay and wait, as it would have taken much longer to go and come back with the shuttle. I made myself comfortable in the waiting area, which was not very crowded, was clean and even had coffee and snacks available. I wasn't expecting my car to be ready so soon! 35 minutes after I sat down, checked my email and made a couple of phone calls, Jeff came back to tell me that my car was ready. As I was checking-out, I asked Jeff if they offered a car wash or detailing service. He mentioned the price of the detailing, but also stated that they give a free car wash with the oil change (OK, "The Works" package, which I received), however I should allow another 45 minutes. I'll do it next time. Short of not having to leave my office to have my car serviced, I couldn't be happier. I highly recommend Ferman Ford's service, based upon this experience.

I bought my 2015 Mazda CX-5 from here. Now the sales guy (I can't even remember his name) I had was worthless, but that didn't matter because I has a broker that found my car, handled all the bull that comes with the car buying experience. Once I got past that, I got a great buy! I bought the car with some body damage the dealership said they would fix. Once I got to the "behind the scenes" crew I was handled like royalty!! From the body shop to the service department and even the car rental. Special thanks to David and Kristina. I've had the car for a year now. Before my Mazda, I would never take my car to the dealer for anything. These guy changed my outlook on Dealers. They are now the only ones that ever touch my car and they handle it with great care, as well as means my family. I'm just blown away by this team!!

I had 2 parts in my car that were recalled - they took care of it along with a $36 or $38 dollar oil change when most places I've been to have charged me $60-$74 dollars. The recalled parts were free and they set me up in a rental car free of charge for 2 days. They also gave me an estimate on other preventative maintenance needed for a long lasting vehicle, the quote was far less expensive than I imagined. I will go back to them again for all of my vehicle needs.

Overall a good purchase experience. Tim was patient and provided all documents I requested. Everyone was polite and not pushy. I contacted the dealer the next day to ask about a spare key because I purchased late at night and everyone was ready to go. I feared that I may have forgotten to ask for it or the team forgot to provide it. After making contact I was told I would get an answer and I have not received an update on the spare key. The car was purchased with just one key. I would appreciate an update on availability of a spare key (858-361-0647)

This past Sunday the 22nd I visited Elder Ford looking for a good deal for my dream car. I was very lucky to be served by Eddie Burke who is one of the sales associate. Eddie was very honest, understanding, and worked with me for several hours in order to help me get the best deal. Even though I couldn't get what I was looking for, I left this awesome dealer very happy and with a lot of knowledge on how to work towards getting a better deal. Eddie helped me understand every aspect of what I wanted and tried to help me the most. His customer service skills are highly recommended for anyone who wants to feel good while making the big step of buying a new car. Eddie is a great asset for this Dealership and I think because of him and other associates like him, this is a great place to buy a car. Elder Ford of Tampa also has a great selection of new cars with the latest technology. Thank you Elder Ford of Tampa, thank you Eddie Burke, and when I'm ready I would definitely go back to you guys to buy my dream car. Furthermore I will definitely recommend this dealership and Mr. Burke to all my friends and family.

Went in knowing what I wanted and my price. My sales person was Jose Pagan and was very helpful, knowledgeable, and extremely patient. I had to go back 2x - the first time the sales manager (Michael Cash) was useless and literally a waste of beautiful showroom floor space. I made an offer to him which he didn???t even awknowledge, only told me to come back with my wife before he???d talk numbers (in his words ???because it seems to me she is the decision maker???). Interesting sales tactic being condescending to a customer, but I quickly realized that watching the TV guide channel is a better use of my time vs uselessly talking to Michael. The 2nd time I went in I made an appointment with my sales guy Jose. Test drove the truck again which he had parked out front ready to go when I got there, and told him I want to talk numbers. This time he came back with Robert Tucci who was light years ahead of his counterpart in the area of customer service. I gave Robert my bottom line number (exact same offer I made my previous visit), and after some back and forth he made it work. Exactly what I wanted. Jose and Robert I feel went above and beyond to make the deal happen and are an all-star team. They make you feel welcome, not rushed/pressured, and I would highly recommend anyone looking for an exceptional experience to request their assistance. The 5 starts is attributed to their teamwork and customer service, and they were able to turn what would???ve been 1 star around. Both gentleman have called me even after the sale to make sure everything was ok and if I needed anything. THATS how you treat a customer and retain business/generate referrals. I still feel like the waste of new car scent that is Michael should utilize his time in a more meaningful role that is NOT customer facing - maybe making copies for Jose and Robert...? Anyway thanks again for the new whip Jose and Robert!

I went to Elder Ford with a F-150 in mind that came with specific options. Haider Fayiz was my sales associate and he listened to my wants and needs and the first vehicle he took me to was exactly what I ask for. Haider was polite and courteous. He immediately made me feel comfortable with my car shopping experience, and you know how pushy some car salesman can be. Not Haider. I felt comfortable and in control of my purchase the entire time. When it came time to talk about the bottom line both Haider and Robert Torino fought for the best deal the could for me and made sure I was comfortable with my monthly payment. When it was time to sign all the paperwork, Jim Brandt made it quick, easy, and simple to understand everything I was signing. After the sale, Ed Meneely and Brent Tedesco took care of all my accessory needs. I had multiple accessories installed (6) including full tint and my truck was in and out within 24 hours. I even received a loaner vehicle while I was without my truck. Great Service! I can???t give any more praise to the people at Elder Ford. From sales to management to the business office to the service department. A+/5 Star rating in every department!

After purchasing our 2016 Ford Mustang from Jesus Van Der Henst for my husband, it was my turn! After checking several other dealers for a sedan I thought I might like, I decided to go back to Jesus & revisit the 2016 Ford Taurus he had me test drive the day before. He was right, this was my car & now IS my car! He was so helpful & patient with us prior to my decision to buy. I love having something that not many other people have & this fit the bill, right down to the color! Because of this being a full size vehicle, which I love, & a model that not too many others want because of the large size, I was sold. You buy a car because it appeals to you & having a personable Salesman, helps make the experience more exciting. Well, I have to say that coming in without knowing what I wanted & leaving with a car that I just LOVE tells me that Jesus made my time very enjoyable! He was such a sweet gentleman & very knowledgeable in answering all of our questions, as was our financial guide, Vincent Ippolito. I recommend Parks Ford of Wesley Chapel for a great selection of cars & wonderful service! Thanks for helping us purchase our "2" new cars, Jesus!!!

My service advisor Phil is always polite, conscientious and explains fully what my car needs and what was done on my car. I feel I can trust his expertise and advice.

Get your vehicle evaluated and repaired here! Less drama is better for everyone! Customer reviews are based on complex individual expectation resulting in a subjective report about their experience. My expectation is based on measurable outcome indicators when purchasing products and services. The dealerships service staff was professional in terms of their skills, professional knowledge and practical mechanical ability. This is known as skill knowledge and ability metrics "KSA". My 2016 SUV was thoroughly evaluated by Technician Mechanical staff who identified some problematic issues which are slated for repairs when the parts become available. Individual attention to detail internal dealership communication resulted in me being keeping me informed about the progress of the diagnosis of my vehicles repair requirements. The team at AutoNation Ford service department led by Dave Dalrymple demonstrated exceptional leadership ability becoming directly involved when leadership decisions became necessary. Donyelle Williams is an experienced service advisor who diligently worked with leadership and mechanical technician staff. I told Dave the service manager that he and the staff had earned my business by bringing to bear all the resources available to them through the Ford warranty program. Modern technology has provided consumers the opportunity to bring their concerns and experiences to the general public which is a keen incentive for businesses to be focus on process improvement for goods and services. If you as a consumer use these public or internal customer service review opportunities your voice is magnified and can have a significant impact on any business. It has never changed. One serious misstep by individual or business can wipe out a lifetime of “at a boys” validations. I recommend this Ford dealership service department team. I encourage you to stay informed and be part of the process that results in a value-added solution to your vehicles maintenance needs. The repairs on my vehicle have not yet been fully affected but the process leading up to this point demonstrated the integrity of this dealership staff. Trial and error are part of the life's journey to excellence Join Auto Nation Ford they have a work culture demands excellence.

Will provided me a quality repair option that maximized my return on $$$ spent and followed through on all aspects of work the day of. Highly recommend Will Smith for any/all customer service recognition ... probably why he's always got the largest group of customers waiting for him to service their needs?!

We purchased our new 2017 Explorer Limited on 12/30/2017 during Brandon Ford's Year-End Sales Event. We had never seen a dealership so busy! After test driving 3 Explorers (2 pre-owned & 1 new), we made a decision to purchase new. Charles was very patient with our long, decision-making process and was able to answer all our questions. The finance stage of our purchase was just as enjoyable and Matt explained all of our options in great detail. Since our purchase day, we have been enjoying our new 2017 Explorer Limited and looking forward to many future trips. Thank you, Brandon Ford! We will be back!!!! Patti & Mike

We now know why these guys are the #1 Ford Certified Dealer in the Nation. We were shopping for a Certified Ford C-Max (the plug in hybrid) last May and checked out several dealers in the Tampa Bay area. While many stores offered us great service and good pricing, the deal that we got at Brandon Ford was almost a thousand dollars less than the best deal we found anywhere else. On top of that, we had a completed deal for our trade in at another store that would buy ours for cash, and Brandon Ford offered us even more money to make it possible to do the whole deal there with them. What a TIME SAVER that was!!! JC Clements was our salesperson, and he stayed on top of everything and was very communicative about each step along the way. The vehicle was cleaned up and ready for us when we arrived to take delivery and all of the paperwork was printed out and waiting for us. Our finance manager, Barrie Moss, made the final step of the process quick and painless. He even saved us money over our own bank on the financing and found a way to extend the Ford Certified warranty for 8 years at a super affordable rate, because of the low mileage that my wife and daughter drive. We had a few electrical issues with the vehicle after we took delivery and that is where these guys really shined. They made that part as painless as possible and put us in a FREE rental while the work was completed... They even replaced the defective plug in charger at no additional charge, which saved us over $300. So glad we bought from the folks at Brandon Ford... They sure did us right!

My husband's worse nightmare is buying a car, However we had the pleasure of buying a 2018 Ford Explorer from Brandon Ford on September 8 and it was a pleasure. My husband went on line and this dealership had the type of car we were looking for. We had read to call a dealership before we travel there to ensure they actually have the car. Bob spoke with Russ Anderson, our salesperson, and he assured us the cars were actually there. After driving 2 1/2 hours we arrived at a huge lot of spotless cars. Russ Anderson was knowledgeable, helpful and personable in showing us the vehicles we were interested in. Their online prices and descriptions were real. He patiently explained all of the features including the Ford SYNC which was very helpful. We then went inside to see if we could make the deal with our trade in vehicle. The showroom and was clean and even the bathroom was nice.There was coffee, water and snacks available. After minimal discussion we struck the right deal, receiving a fair price for our tradin. The financial person was also great. She was efficient and friendly. In fact, I noticed that the employees working there, including the front desk area, actually seemed to be having a good day! It was just a nice atmosphere. I will return to this dealership in the future when I'm ready for my next car Highly recommend! Bob and Marylou Belote

In our lifetimes, we have worked with 14 car dealerships to purchase vehicles. I am pleased to say Brandon Ford was THE BEST dealership to work with hands down. We drove nearly five hours to purchase our new 2017 Ford Mustang GT Premium (our sixth Ford vehicle). Initially I thought there is no way a dealership could be as fabulous as the reviews indicated. However, the entire process from the initial call to arriving the next day was seamless, professional and very warm. Our salesman, Jim Gordon, and the sales manager Bob Mulroy, lived up to the glowing reviews and then some. They were honest, transparent, worked hard for our deal, and have an incredible inventory of Ford vehicles on site. We received a significant discount as they are a high volume dealer with down home service. Any vehicle color or trim level you want to see is certainly on their lot. This makes for a cool vehicle buying experience! There was no pressure, there was simply pride in exceptionally crafted American vehicles. They believe in their products and their work proves their commitment. We left grateful, proud of our new vehicle, and a long-time friend of Brandon Ford's. Since leaving, we have received a call as well as email following up on our experience and ensuring all our needs were met. This is rare customer service that extended beyond a business. The truly care about their products, their customers, and every transaction that they make. Well done, team. I am proud to have purchased an American made product from an outstanding team of professionals.

Robert Bauman Helped me out with the 2016 F150 I just bought last week. I was having issues with the backup sensors not working. He helped me get my truck in at my convenience and even offered to put me in a loaner if needed. Found the issue with a harness and took care of it. He is also helping me with all the questions I have. Great and speedy service.

If you want to buy a Ford go to Brandon Ford!!!!! I was there on 7/15/2017. They have been by far the most honest dealer that I have been to. They are straight up front and honest with there prices and a very and I mean very huge selection of trucks. It took awhile to find the one I wanted but it was well worth it. The sales person that I dealt Robert Bauman is very friendly, kind, and not pushy like other sales people I have dealt with in the past. If you go to Brandon Ford definitely recommend Robert Bauman as your sales person. Also Melvin Barnes from finance is awesome as well. He got me the best loan for the truck that I bought. See him as well. Also drove all the way from Spring Hill, FL. (60 miles away) to buy a truck!!!!!

Always a GREAT experience at Brandon Ford; Most of all, I???m VERY thankful for Tommy Shelly! Tommy was outstanding to deal with!! He listened to my needs and was able to find me a car '2016 Ford Fusion??? I was looking for. Based on my experience with the Brandon Ford team and most of all Tommy, I would highly recommend this dealership and Tommy to anyone! Just overall nice people, positive attitudes, great service, and any needs or concerns you may have, are all in a timely manner! I've always been satisfied with their sales and service. You cant get a better deal Thank you for making my experience painless. Brandon Ford and Tommy Shelly??? Thanks for all that you do!!!!! YOU ARE APPRECIATED!