I came to friendly ford looking for a new truck and Megan Hems hopped in my truck and we drove around the lot looking at new trucks. We found the one i described to her and we test drove the snot out of it. I wasnt sure if i was 100% sure on getting a new truck seens how i had a 2013 F350 lariat ultimate 6.7L diesel, but wanted to get out of my "mortgage" payment. And after 8 days of Meg tolerating me not making my mind up, i finally decided to buy the truck at 5:30pm new years eve and i am a pround new owner of a brand new 2016 F150. Big thank you to Meg and all that shes done for me and Friendly Ford.
Seth Jackson was fabulous! He was very personable, friendly and willing to go the extra mile. He answered all my questions with truth and honesty. There was never any pressure to buy. Mike Wilkinson also made the buying experience painless! He was able obtain me a rate even better than what I had previously. I work in a field where customer service is paramount and these gentlemen are the pinnacle of customer service in my opinion. I got a great deal and I didn't feel like I was just a dollar sign to them. Their dealership is clean and orderly. Even the rest of team( other salesmen) were polite and always asked if they could be of assistance. They are all obviously a team of professionals. If you are in the market for a new/ used vehicle, I definitely would recommend stopping by and experiencing for yourself.
Terrific experience across departments with great prices
by dog1eyeS from DealerRater.com
November 6, 2018
4.8 (859 reviews)
Met Paul Bowers when family was looking to get a 2014 Ford CMax and it was one of the smoothest experiences with a car salesman in the last 20 yrs. Absolutely no pressure, completely accessible and very patient when it took 90 days to finally decide - we must have done 5 separate test drives. And the price was lower that the XPlan pricing i could get through work, with no hoops to jump through - their no haggle pricing is similar to the better/best pricing you would see with Truecar. Came in for basic service and snow tires as the All Weather Michelins sucked in snow. Not only did their service guy (Tom, IIRC) beat the BJs price I was quoted, he took the extra time to see if Dunn and Mavis were cheaper and they were. I ended up saving an additional $40 because he went the extra steps. My third great experience was with Bryan Zemaitis in finance. I was about to make a decision on getting the extended warranty and was about to pull the trigger on internet Ford dealer quote, which didn't include taxes. I called Van Bortel as a courtesy from my prior positive experiences and Brian not only got right back to me, he beat the internet pricing by 10%+, including NY State taxes. At every Van Bortel department I've interacted with, I've been very pleased. They seem to me like the Wegmans of car dealers, where their employees go the extra mile and still provide great prices.
I recently bought a new Ford Escape @ Friendly Ford in Geneva ,NY. I was dreading the car buying experience. I hate pushy sales people and have often felt bullied by some. Not at Friendly Ford! Seth ,my salesman was respectful,knowledgeable,and was eager to answer my questions. Seth and his manager Mike ,did all they could to make my buying experience pleasant as well as getting me a great rate with a very good lender. I highly recommend Friendly Ford , and suggest you ask for Seth. I couldn't be more pleased !!!
I have brought by 2006 Ford Mustang in for service about 1-1/2 weeks ago. Needed a new battery and alternator. On Saturday (2/27) the battery light came one. I immediately went to Van Bortal for them to check out the issue. It was determined there was a problem with the newly installed alternator, and due to the fact that they did not have in stock for my vehicle; I was given a loaner car for the weekend and through Monday. Upon arriving to Van Bortal late Monday to pick up my vehicle; I was presented with a bill/invoice with a ZERO balance. I was surprised and I had expected to lay for labor; but to not have to pay for anything was a pleasant surprised. It was explained to be by Doug and then Rocco -- that the issue was due to a faulty part which was installed, and that I was not going to be charged for the placement for labor. Also Karen (Cashier) had signed me up for their Rewards Program, and ensured that I was given credit for past repairs which occurred during the last year. She did this without even asking, and it was so appreciated. Once again the level of customer service and doing what it right for the customer -- is just how they do things. It does not go unnoticed by me. I would HIGHLY recommend them!!!!
Took my Mustang in for Roush aftermarket suspension modification. Everything was explained, questions answered.Lee and Justin were polite and friendly. Fresh fruit and coffee in waiting room! Cost was reasonable, work was done in a professional manor. Our tech, Dan Dykes, knew his stuff and consulted with us several times during the process to make sure our car was set up the way we wanted it. Had a slight shimmy in the steering wheel, took it back, they spent about three hours fixing it and charged me nothing! Talk about integrity! Very impressed. Thank you, I will be back.
The Salesman Shea and his manager Mike Wilkinson both worked extremely hard to get me into a new car. even though the banks wouldn't work with me. went to a lot of dealers. by far my best experience.
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Terrific experience across departments with great prices
by dog1eyeS from DealerRater.com
November 6, 2018
4.8 (859 reviews)
Met Paul Bowers when family was looking to get a 2014 Ford CMax and it was one of the smoothest experiences with a car salesman in the last 20 yrs. Absolutely no pressure, completely accessible and very patient when it took 90 days to finally decide - we must have done 5 separate test drives. And the price was lower that the XPlan pricing i could get through work, with no hoops to jump through - their no haggle pricing is similar to the better/best pricing you would see with Truecar. Came in for basic service and snow tires as the All Weather Michelins sucked in snow. Not only did their service guy (Tom, IIRC) beat the BJs price I was quoted, he took the extra time to see if Dunn and Mavis were cheaper and they were. I ended up saving an additional $40 because he went the extra steps. My third great experience was with Bryan Zemaitis in finance. I was about to make a decision on getting the extended warranty and was about to pull the trigger on internet Ford dealer quote, which didn't include taxes. I called Van Bortel as a courtesy from my prior positive experiences and Brian not only got right back to me, he beat the internet pricing by 10%+, including NY State taxes. At every Van Bortel department I've interacted with, I've been very pleased. They seem to me like the Wegmans of car dealers, where their employees go the extra mile and still provide great prices.
2019 Ford Expedition Max Limited Review
luxury SUV
by robertjfeezor from Daytona Beach, FL
May 9, 2019
5
I traded in a Suburban and this has all the benefits of that size vehicle but it drives like a luxury car. I absolutely love everything about it. Perfect combination of size and comfort. The best road car I have ever ridden in.
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