I came to friendly ford looking for a new truck and Megan Hems hopped in my truck and we drove around the lot looking at new trucks. We found the one i described to her and we test drove the snot out of it. I wasnt sure if i was 100% sure on getting a new truck seens how i had a 2013 F350 lariat ultimate 6.7L diesel, but wanted to get out of my "mortgage" payment. And after 8 days of Meg tolerating me not making my mind up, i finally decided to buy the truck at 5:30pm new years eve and i am a pround new owner of a brand new 2016 F150. Big thank you to Meg and all that shes done for me and Friendly Ford.
2018 Ford Escape SE Review
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
5
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
Seth Jackson was fabulous! He was very personable, friendly and willing to go the extra mile. He answered all my questions with truth and honesty. There was never any pressure to buy. Mike Wilkinson also made the buying experience painless! He was able obtain me a rate even better than what I had previously. I work in a field where customer service is paramount and these gentlemen are the pinnacle of customer service in my opinion. I got a great deal and I didn't feel like I was just a dollar sign to them. Their dealership is clean and orderly. Even the rest of team( other salesmen) were polite and always asked if they could be of assistance. They are all obviously a team of professionals. If you are in the market for a new/ used vehicle, I definitely would recommend stopping by and experiencing for yourself.
2018 Ford Edge SEL Review
Extremely roomy
by Karen from WINTER HAVEN
May 8, 2019
5
The legroom in both front and back is remarkable. I do wish the seats were a little wider and deeper for the driver but that's a very minor issue. I especially like the quiet ride and the fast pickup from the engine.
I recently bought a new Ford Escape @ Friendly Ford in Geneva ,NY. I was dreading the car buying experience. I hate pushy sales people and have often felt bullied by some. Not at Friendly Ford! Seth ,my salesman was respectful,knowledgeable,and was eager to answer my questions. Seth and his manager Mike ,did all they could to make my buying experience pleasant as well as getting me a great rate with a very good lender. I highly recommend Friendly Ford , and suggest you ask for Seth. I couldn't be more pleased !!!
2015 Ford Flex Limited Review
Very comfortable and runs like a champ.
by Affect63 from CHICAGO RIDGE, IL
February 15, 2019
5
This is a great car for my family. It has plenty of room and is extremely comfortable. It fits everyone in my family and my drum set. It handles the road great and is easy to drive. I feel safer in this car than any I've owned. It handles slick icy roads with ease. It also has air bags all around so everyone is protected. The only negative thing I could say is that I would prefer not having the arm rest/storage between the 2 front seats. If you have a briefcase or a small bag you need to put it in the back or you can put it by the passenger's feet. That is awkward for the passenger. I had a Freestar and there is the space between the front seats that you can put a briefcase or a bag. In the winter it's easier to leave your snow brush between the seats rather than digging for it in the back. That is the only thing that I would change which really isn't a big deal. I heard that Ford is no longer going to make the Flex which is truly sad. I have several friends and family members that own a Flex. Everyone loves it. I need a car with room like this. I'm 6 foot 4 and 300 lbs. I need the room. Most vehicles feel like you are trapped in a sardine can. This is truly a great car. I really love it.
Took my Mustang in for Roush aftermarket suspension modification. Everything was explained, questions answered.Lee and Justin were polite and friendly. Fresh fruit and coffee in waiting room! Cost was reasonable, work was done in a professional manor. Our tech, Dan Dykes, knew his stuff and consulted with us several times during the process to make sure our car was set up the way we wanted it. Had a slight shimmy in the steering wheel, took it back, they spent about three hours fixing it and charged me nothing! Talk about integrity! Very impressed. Thank you, I will be back.
2017 Ford Explorer XLT Review
We have owned two other Exployers, loved them
by SR from Huntley, IL
April 5, 2019
5
This vehicle has everything we wanted. There is plenty of storage room and holds 7 people comfortably. There are usb plugs in front and back. Great ride, quite and smooth.
By far the best place around for buying used cars or having work done. Very friendly, knowledgeable and fair staff, very quick turn around times and very reasonable prices/top quality work.
2013 Ford F-150 FX4 Review
Love my truck
by cckh from new berlin
May 15, 2019
4
This truck has everything you need. Heated and cooling seat, power mirrors, four wheel drive, navigation, The super crew has a ton of leg room in back.
This was the quickest and most pleasant dealership experience I've ever had. These guys are in business for the right reasons and won't screw around with you. All the staff at the dealership are true car guys, not annoying pushy salesmen trying to weasel you out of money or talk you into a deal that doesn't make sense. Five out of five stars isn't high enough.
I contacted this dealership via cars.com because they had a vehicle I was interested in. I received a prompt email response from an actual human, not an autogenerated message. I purchased the vehicle a few days later. The entire experience was excellent - no games, no pressure. I scheduled a time to see the vehicle via email, and despite an awful snowstorm that morning, it was ready and waiting when I arrived. They gave me the key and told me to take my time on the test drive and let them know if I have any questions. When I came back from the test drive, they answered my few questions quickly and promised to take care of a minor issue I'd found. I'd negotiated a price, shook hands, and signed a PO within about 5 minutes. I scheduled a time a few days later to come back and pick up the vehicle, and it was again ready and waiting out front at the schedule time - detailed and cleaned incredibly well - this is an 8 year old vehicle but they got it looking truly brand new - you could have eaten off the carpets!
Can't say enough about how easy the process was. I buy and sell cars often but don't typically write online reviews because I find that most dealerships just don't stand out from the crowd. These guys do. For a small town dealership in upstate NY they're a true standout and worth traveling for - besides the great staff, they have a very large selection of really high quality vehicles - I hadn't looked at their inventory other than the one vehicle I was interested in, I was pretty surprised to see the huge selection in their lot when I got there. I'm looking forward to visiting them in the future.
2013 Ford F-250 XL Review
The Truck we were looking For.
by Fishingfan from Greeneville, TN
January 8, 2019
5
Looking for a specific truck, color, style and accessories. found everything we wanted in the F250 Lariat complete with all necessary accessories, engine and towing capabilities.
This vehicle has been perfect for my family and I love it in the snow and for hauling my snowmobile trailer also the spacious interior and heated leather seats
Great experience with my dealer, Petrol, but love my truck. Fully loaded, comfortable, performs nice, looks great. I did a ton of research for the F150 Raptor, found all of the reviews to be true. Only negative is the gas mileage, BUT I knew that up front. I’ve owned a few SVT’s from Ford, and was very happy with performance and reliability every time.
Helpful salesman, painless process. Smooth from beginning to end.
2017 Ford C-Max Energi SE Review
One of the best cars i have ever owned
by cmax awesome from scottsdale az
April 15, 2019
5
This car was terrific from the intuitive layout to paddle switches that make sense to an average of 60 mpg over 10,000 miles it is quiet and has great road manners. Consumer reports was all wrong, on electric alone it will go 80 MPH not 50 I am so impressed it beats my wife's Prius all to heck and at $10,000 less dollars!!
My husband & I we're looking for a"new" used car & worked with Patrick Walker. He couldn't have been nicer & very knowledgeable about the car we were interested in. We decided to purchase the vehicle that day & picked it up the next day. I drove it over the weekend & realized it wasn't the car for me. I called to see about a different vehicle (based on the 5 day return policy). I went in & Parick has a Kia Sportage waiting for me to test drive. I loved it. We traded vehicles & drove the Kia home the same night. I love my new car & I would highly recommend Patrick to friends & family. Thank you. ~Christine Jost
2018 Ford Taurus Limited Review
Excellent ride
by Stars rule from Ft Worth TX
April 27, 2019
5
Great styling. More than ample power. Bargain pricing of all time. Makes an E Class MB look small and dull. Buy one now before they are all gone forever.
Expecting to visit several different lots, and certainly not expecting to make a purchase the same day, we started our search for a used car at Auction Direct USA early Saturday afternoon. We perused the available inventory (which was extensive) and had decided on two possibilities - all without being hassled by a salesman! Upon entering the dealership, we were introduced to Todd McCandless. He quickly explained the company's business/sales philosophy, then grabbed the keys so that we could test drive the Kia. We were so pleased with the vehicle, we didn't even take the second vehicle out for a test drive . . . signed on the dotted line (well, many dotted lines!) that same afternoon. Todd was wonderful to work with . . . patient, knowledgeable, not at all pushy, great sense of humor, and thoroughly explained all options, without pressuring us into making decisions. This was, by far, the least stressful car-buying experience we've had. Many thanks, Todd!
2019 Ford Flex Limited Review
Hidden jewel!!! Best car ever!
by Tarag from Texas
April 27, 2019
5
Amazing seating!! Amazing technology!! Smooth ride!
People are missing out on not getting a Flex!! You won’t be disappointed! We ended up with a 2018 Ford Flex found on Cars.com
Not much - It has been MONTHS and I am still waiting to have my jeep repaired!!!!! I was planning to trade again at FOX - now I highly doubt I will return. I am currently looking at NEW trucks. Even when the body shop thought they had all the parts I was put out on the waiting list until end of October! Then they realized they needed another part (tailgate door) and here I am still waiting for my NEW 2018 Jeep to be repaired.
2017 Ford Explorer XLT Review
Love driving this car!
by S. Barbara T. from Keller, Tx.
May 14, 2019
5
Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!
Stop in for planned maintenance around lunch time, Jen (sales team) set me up with a vehicle to go get lunch while my vehicle was getting serviced, always a great experience while at Maguire's.
2018 Ford Escape SE Review
Nice car
by Drake from Phoenix AZ
May 9, 2019
5
Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.
Terrific experience across departments with great prices
by dog1eyeS from DealerRater.com
November 6, 2018
4.8 (960 reviews)
Met Paul Bowers when family was looking to get a 2014 Ford CMax and it was one of the smoothest experiences with a car salesman in the last 20 yrs. Absolutely no pressure, completely accessible and very patient when it took 90 days to finally decide - we must have done 5 separate test drives. And the price was lower that the XPlan pricing i could get through work, with no hoops to jump through - their no haggle pricing is similar to the better/best pricing you would see with Truecar. Came in for basic service and snow tires as the All Weather Michelins sucked in snow. Not only did their service guy (Tom, IIRC) beat the BJs price I was quoted, he took the extra time to see if Dunn and Mavis were cheaper and they were. I ended up saving an additional $40 because he went the extra steps. My third great experience was with Bryan Zemaitis in finance. I was about to make a decision on getting the extended warranty and was about to pull the trigger on internet Ford dealer quote, which didn't include taxes. I called Van Bortel as a courtesy from my prior positive experiences and Brian not only got right back to me, he beat the internet pricing by 10%+, including NY State taxes. At every Van Bortel department I've interacted with, I've been very pleased. They seem to me like the Wegmans of car dealers, where their employees go the extra mile and still provide great prices.
I have brought by 2006 Ford Mustang in for service about 1-1/2 weeks ago. Needed a new battery and alternator. On Saturday (2/27) the battery light came one. I immediately went to Van Bortal for them to check out the issue. It was determined there was a problem with the newly installed alternator, and due to the fact that they did not have in stock for my vehicle; I was given a loaner car for the weekend and through Monday. Upon arriving to Van Bortal late Monday to pick up my vehicle; I was presented with a bill/invoice with a ZERO balance. I was surprised and I had expected to lay for labor; but to not have to pay for anything was a pleasant surprised. It was explained to be by Doug and then Rocco -- that the issue was due to a faulty part which was installed, and that I was not going to be charged for the placement for labor. Also Karen (Cashier) had signed me up for their Rewards Program, and ensured that I was given credit for past repairs which occurred during the last year. She did this without even asking, and it was so appreciated. Once again the level of customer service and doing what it right for the customer -- is just how they do things. It does not go unnoticed by me. I would HIGHLY recommend them!!!!
If you're in the market for an excellent used vehicle visit these folks first. Low pressure and very high quality cars. Highly recommended.
2017 Ford F-150 XLT Review
The Jury Is Still Out
by NiceguyEddie from Ma
April 27, 2019
4
3 weeks ago, I bought a 2017 Ford F-150 XLT 3.5 TT 302A/Chrome package, has all the bells and whistles...absolutely beautiful truck. Being a certiefied pre-owned Ford, I was willing to pay the 36K...as I received a more then fair price for my Honda Pilot trade in. I gotta say, I really wanna like this truck. I'm 6'3", It's far and away the most comfortable vehicle I've ever driven. It's wicked powerful...0-60 mph in 6.1 seconds. With all that being said. I've had 2 issues already with the truck. With in 48 hours of taking it home, the starter xxxx the bed. Had to have it towed and starter replaced. Okay parts break, they can be replaced. They played for it. Just today, I returned it to the dealer and got a loaner. Heard a rattling noise when I started it. Upon further investigation via internet, it could be the cam phasers or tensioners. Either way, I don't need my timing chain loosening up and rattling every morning I start it. Like I said, I wanna like this truck but the jury is still out. I'm optimistic and hopeful the dealer will make it right. So much for Certified Ford F-150's passing a 172 checklist and being the "cream of the crop" Evidently starters weren't part of that "172" check list. We'll see what they say when thay call back Monday morning with a diagnosis?
I was leery of the name "Auto Brokers," but decided to give them a chance. Whew! Am I glad I did! This was the most pain-less, stress-free, enjoyable car-buying experience I've ever had (and I've purchased 9 cars in my lifetime)! AND they did not try to gouge me on financing. I got an amazing 2012 Honda Civic EX, low miles, beautiful. Low interest rate (comparable to going directly through my bank!) And, finally, the entire transaction took less than 2 hours, with the test drive! I can honestly say that if you go see the awesome inventory at North Coast Auto Brokers and talk to the people that work there, you will never go anywhere else again. Next time I need a car, I'm going straight to North Coast Auto Brokers. Frank LaPlaca
2017 Ford F-150 XLT Review
Excellent all-purpose truck
by ADBear from New Orleans, LA
March 30, 2019
5
This car meets all my needs and then some. Great tech also. Lots of leg room and indoor storage space. I have even slept in it.
Van Bortal Ford made my experience worth the 45 mile drive.
by tfm13130 from DealerRater.com
November 5, 2018
4.8 (960 reviews)
Van Bortel Ford takes the stress out of purchasing a vehicle. I bought a 2016 F-150; got a great deal, honest up front with no surprises. Lee Daubenspeck Sales Manager and Christen Lanzalaco Sales Rep were second to none in service professionalism, respect and friendliness. And lastly I can't leave out Mark Hawkins Delivery Specialist who gave me all the time I needed going over my F-150 features head to toe . He was attentive to detail and presented with an awesome attitude. Thanks Mark. Van Bortal Ford made my experience worth the 45 mile drive. :-)
My wife and I have been buying and leasing cars and trucks from Steve since 2006! He has helped me order trucks that will allow me to pull our 5th wheel making sure that the truck has the capability to tow my size 5th wheel. He was really helpful when we ordered my wives car making sure that it had everything she wanted. When we decided to lease a vehicle he explained the lease program to us making sure that we fully understood the lease program. He's our go to salesman for ALL our vehicle needs. Always able to take a call before, during and after we purchased our vehicles.
2019 Ford Edge Titanium Review
2012 Ford Fusion
by Jim from Buda, TX
May 13, 2019
5
This car meets all of my expectations for personal comfort with the seating design, the leg room, and technology. The performance is outstanding. Driving it is an wonderful experience.
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