2018 Ford Explorer for Sale in Billings, MT

Very helpful staff. Parking for customers vehicles, once they get busy, is difficult to find. Need more room to stage and return vehicles to customers during their busy times, during the workday.

Hertz had a great selection of SUV vehicles which we were looking for. Kevin helped us check out the right vehicles and gave us sound advice as we evaluated each one. He even got a tape measure so we could measure haul space! And after all that, the price was right! Thanks Kevin.

Brian George and Hertz made this my easiest vehicle purchase yet. They were flexible and friendly. I got a great deal and would recommend Hertz to family and friends.

We were greeted at the door by friendly smiles and the being opened for us. Carlos was very friendly and helpful. Very comfortable and relaxing. Did not take long at all to sign paperwork.

I had no pressure to buy or look at any trucks that were not in my wish list. I was treated like a person and not just a number.

Eddie, our salesman, helped us to find the perfect car for our family. We were able to give a description of what we were looking for and our price range and he made the connection perfectly. No back and forth banter on price negotiations. This was the first time I???ve never felt taken advantage of while buying a car. Not to mention, Eddie made sure things went smoothly and quickly as we tackled, what we thought was going to be a feat, with a two and four year old in tow. Thanks again Eddie for the truest hassle free experience. We love our new car. 😊

Buying a car is an all day event, even if you know what you want. So it???s important to have a good working relationship your sales person. We did. We came in to look at vans and Jade Premo helped us. We specifically came to Hertz because of the selection and mileage of their vehicles (rental inventory) and we didn???t want to pay new vehicle retail especially on Minivans. We test drove a Dodge Caravan but weren???t convinced it was the best choice for our needs. The nice thing about Hertz is they carry a lot of makes and models and Jade showed us several other options in the SUV line and a Toyota van. He went through the features and offered to let us test drive every one of them. Ultimately we determined the Dodge Caravan we looked at first was in fact the best choice for our needs. We then went to negotiate the sale. If your looking to haggle you should go to another dealer because this dealership doesn???t budge much and if you check their pricing against the NADA guide and CarGurus you will understand why. However they give you a few perks that make it worthwhile to buy from them. The finance manager is a nice guy who makes the sale personable and didn???t have to since we came in with financing already in place. Where the dealership really shines is their commitment to customer service. We were at the dealership all day and after taking possession of the vehicle and driving home, it wasn???t until the next day that we discovered the windshield had a crack in it. We notified our salesman Jade about the windshield damage by email because Hertz sales is closed on Sunday. He called us even though he was off and said he was going to talk to his sales manager on Monday when he came in. On Monday he called us and said their service department would be calling. After a couple of calls from Jessica in their service department she determined the windshield would need to be replaced and she was going to talk to the sales department to see how to proceed. She called back and said they are going to replace the windshield at their expense and told us not to worry about driving two cars up on the day of the repair because she would put us in a loaner!!! (We live over 100 miles away). A LOT of dealerships would have told the customer that once the vehicle drives off the lot (more often on used car purchases) anything not in writing to be repaired or replaced is the buyers problem. THUMBS UP 👍 to these guys. Standup business with a great staff and customer service attitude. If your looking for a quality used vehicle and a company that wants your business and won???t sacrifice their reputation on customer service for a buck then you NEED to go to this dealership Overland West Hertz Car Sales in Billings Montana!! And if you want to work with a great salesman then see Jade Premo.

I was contacted and the manager I spoke with corrected my situation and apologized. He did a good job of listening to my frustration and offering a solution to make it right. Thank you.

These guys right here are the most stellar group of individuals I've ever met. We got stranded out in Jackson hole with a broken front differential, way off the beaten trail. I called Jackson Hole Ford and got in contact with Fred Vatter, the service director at JH Ford. Fred had no reason to help us in our circumstances, yet he decided to call a tow truck for us, help us find a place to stay for the night within walking distance of the shop, and do a diagnosis on our truck free of charge. I've never met people who are so kind-hearted, and willing to help someone who is in a bind. Believe it or not, Jackson Hold Ford restored my faith in humanity - you'd be a fool not to buy a truck from them or get your car serviced by them. Thank you for your amazing customer service, JH Ford!