Used 2020 Ford Explorer for Sale in Alabaster, AL

We were apprehensive after reading some of the reviews here but A.J. Franks and Cathy Hill were so helpful in answering our questions, taking photos, and following up on our requests so we decided to make the 900 mile trip each way and the car was everything they promised. It looks new and A.J. went beyond what you could ever expect. He was wonderful, kind, polite, patient and setting up services such as codes, Bluetooth, and explaining many things about the vehicle’s operation. We left a thrilled customer counting our blessings on the way home. The dealership personnel were polite and helpful and we were treated with great courtesies. We can’t say enough good about our experience. Bless you A.J.!

I made an appointment for service (oil change & tire rotation) for 11:30 a.m. on a Tuesday, and because I cannot be away from my business for very long, I also arranged a shuttle to take me back to my office. When I arrived, I was immediately greeted by both a service associate who verified my appointment and checked in my vehicle, and then escorted to my service adviser, Jeff. As Jeff was preparing my service order, I mentioned that I had arranged for the shuttle. He indicated that the shuttle was just loading and getting ready to leave, however, there was no car ahead of my Mustang and the service should take no more than 45 minutes. I chose to stay and wait, as it would have taken much longer to go and come back with the shuttle. I made myself comfortable in the waiting area, which was not very crowded, was clean and even had coffee and snacks available. I wasn't expecting my car to be ready so soon! 35 minutes after I sat down, checked my email and made a couple of phone calls, Jeff came back to tell me that my car was ready. As I was checking-out, I asked Jeff if they offered a car wash or detailing service. He mentioned the price of the detailing, but also stated that they give a free car wash with the oil change (OK, "The Works" package, which I received), however I should allow another 45 minutes. I'll do it next time. Short of not having to leave my office to have my car serviced, I couldn't be happier. I highly recommend Ferman Ford's service, based upon this experience.

We are very pleased with the service we receive for our vehicle. Janine has always been our customer service contact and this last time she had the day off. We met Beth who was just as personable and it very good care of us. it always seems like we have car trouble just before we leave on vacation. I also want to comment on your sales department. we Have a 2003 Ford Expedition while our SUV was being serviced we looked a some new and used vehicles. In the heat of the day Joshua L Rodriguez took care of us. We are looking for another SUV probably an Explorer. He took us for a test drive and we were impressed with him and the SUV. He was very neat, articulate, knowlegeable and professional.

This is our 2nd truck we have purchased from Victor and Sam Leman Ford this year. They do an excellent job of making fast and easy. I would recommend them to anyone.

Tom Rich was a no pressure salesman ,they do great pricing and we were in and out in a couple hrs with a new f150 I would recommend if you want a great buying experience go to Heller in Elpaso Il.

Worked With Kyle via email never had a dealer work as hard to find a customer what they want or stay in such great contact! Have to say they didn’t have the vehicle I was looking for but I’ll definitely check with them every time I go to buy!

Didnt had no credit on my credit report they HELP me get a 2017 Fusion that same day and drove off SAME DAY TOO!!GREAT PEOPLE ALWAYS WORK WITH YOU ON WHAT THEY CAN FOR YOU TO DRIVE OFF WITH A BRAND NEW CAR...THANKS TO GILBERT MARTINEZ GOT MY BRAND NEW 2017 FORD FUSION!!!!!!!!

Everyone is always sooo friendly! I drive from Chicago and sometimes I’m a little late but they’re always on time. They never leave a mess and always go through every detail with me about the work on my car. I have a dealership where I am but I prefer to come to you all because you’re nice and efficient.

I HAD LOST ALL HOPE WHEN GM FAILED TO PROTECT ME WHEN MY LEMON WAS INCREDIBLY DANGEROUS, VAN CHEVY BROKE THE CAR EVEN MORE - AND FRAUDULENT ACTIVITY HAPPENEDON MY CREDIT SAME DAY VAN CHEVY FIRST TOOK MY CAR IN - 2 MONTHS I FINALLY GOT IT BACK AND IT WAS INCREDIBLY WORSE THAN THE FIRST TIME I DROPPED IT OFF - ZECK FORD STEPPED UP AND WENT ABOVE AND BEYOND TO HELP ME GET FINANCED, WHILE THE FRAUD IS BEING INVESTIGATED AND DAMAGED MY CREDIT, THEY GAVE ME THE PEACE OF MIND THAT MY SAFTEY IS INCREDIBLY IMPORTANT - WORKED LATER THAN THEY SHOULD HAVE, AND GOT ME A BRAND NEW 2017 FORD FOCUS, GAVE A BETTER DEAL ON TRADE IN THAN EVER IMAGINE, AND MADE SURE TO TRULEY SHOW THE COMPASION AS IF I WERE ONE OF THEIR FAMILY MEMEBERS, NOT PRESSURED, THE MOST FUN ENVIROMENT IMAGINABLE - & BEST OF ALL GOT ME AN INCREDIBLE INTEREST RATE - THEY DIDNT GIVE UP, AND THEIR DEFINILTY NOT DOING IT FOR THE COMMISION - THE TRUE COMPASSION SHOWS EVERY MOMENT YOU SPEND WITH THEM WHEN MAKING A HUGE COMMITMENT TO A NEW CAR, I ADVISE EVERYONE TO GO THERE TRULY THEY DO NOT DISAPOINT AND THEIR PRICES ARE LOWER THAN ANYWHERE ELSE, THE VEHICLES ARE BEYOND TOP NOTCH - SERVICED TO TOP NOTCH - AND I HAVENT STOPPED SMILING!!!!!! NOW I CAN DRIVE SAFELY, ESPECIALLY WHEN VAN CHEVY IN KANSAS CITY MISSOURI - MADE ME THINK EVERY DEALER IS CROOKED AND WHEN I HAD I HAD LOST ALL FAITH - THEY TRULY GAVE ME THE PEACE OF MIND WHEN DRIVING AGAIN, PLUS THEIR STAFF IS TRULY THE BEST EVER IVE ENCOUNTERED, MEANS SOMETHING WHEN YOU BUY THE CAR AND ARE HAVING TO MUCH FUN COVERSING WITH THE STAFF TO LEAVE, & BEST OF ALL THEY DIDNT GIVE UP ON MAKING SURE I WAS BEYOND 12357847382435864867% SATISFIED. IF YOU GO HERE I CAN ENSURE YOU WILL NOT BE DISAPOINTED AND BECOME A LIFE LONG CUSTOMER OR RATHER PART OF THE ZECH FORD FAMILY! I OWE A HUGE THANK YOU TO RYAN BANKS, FRAN WEIS & JEREMIAH BLAND --- YOU GUYS ROOOOCCKKKKK!!!! THANK YOU A MILLION TIMES OVER!!!!!!!!!!!!!!! #ZeckFord's#1FAN!!!!!!! - I COULD GO ON FOREVER ABOUT THIS DEALERSHIP - I NEVER MAKE REVIEWS EXCEPT FOR BAD SERVICE - IM SPREADING THE WORD OF MOUTH AND ON EVERY SINGLE REVIEW SITE - TO ENSURE THEY RECIEVE THE CREDIT THEY DESERVE - & SO THAT FUTURE CUSTOMERS MAKE THIS THEIR FIRST STOP - TRULY I RATE THIS PLACE AND THEIR INCREDIBLE STAFF 5894562544874245348678 STARS!!!!!!

I???ve purchased six F150s, and now a F350. I purchased my last two ford trucks from Phil Lamma, he is exceptional! I retired and was looking for a new truck for towing, Phil explained every difference between the F250 (which I???ve been looking at for 3 months) and the F350. Phil???s knowledge of ford trucks, his support and guidance from previous and current truck purchase gave me the confidence in my selection of the F350. Phil understands your needs, brings up things you may not have considered and makes his recommendations based on your requirements. Phil followed through from the first time I looked at the vehicles to delivery and Installation of a few additional goodies I bought. I highly recommend you talk to Phil Lamma if you are in the market for a Ford; he???s an honest man I look forward to dealing with in the future.

I went on a Friday evening to look at a 2016 F150 5.0 that they had in stock according to the website. I arrived and was greated by Bryce Do. I showed him the vehicle that I wanted. He said it was at their other location but could DX (dealer exchange) it in. In the mean time I test drove the exact vehicle minus the color. Was pleased with the vehicle, filled out some paperwork but they realized that the vehicle was sold that day. No big deal I was not in a rush. By this time it was already 9:30 pm and I said we could finish everything up the next day. The next day they brought in the vehicle I wanted but had different style rims, which I was aware of. They said to come in on Monday (the service department was closed) and they will switch them out at no extra charge. When I came in first thing Monday morning Bryce was already there (2 hours before he was supposed to be) to make sure everything went smoothly. I ended up getting a great trade in valued and linex bed liner for free. My experience was pleasant and they helped me any way that they could. Brian S.

The process was long even though I had faxed most of the information to the dealer but overall Michael made the experience great. I had been in previous only to find out that I had something on my credit that I was not aware of. Michael held the truck that I wanted until I got all the erroneous information off of my credit. They even informed me of a student incentive that I was able to get as a college student.

I drove almost 4 hours to buy a car from this dealership, because they had the exact model, color & options I was looking for. But most of all, they were super nice and provided everything I've requested for over the phone, email & texts leading up to the purchase date. Their honesty and dedication convinced me it's worth the drive to pick up my car at a great price and quality. It was the easiest and smoothest car buying experience I have ever had...thanks to Eric (Sales Mgr), Mike (Sales Rep) and Keith (Internet Sales Director). Even the owner (Matt) was very friendly and helpful in finalizing the deal. I highly recommend this this dealership and its people. I will definitely consider them on future purchases and will gladly refer my family and friends. And I love their business motto. Look it up on their website.

Elder Ford is the best-run dealership I've ever done business with during the last 50 years! Everyone is friendly and, more importantly, knowledgeable. I won't take my '14 Taurus (purchased at Elder Ford) anywhere else for service.

Dave Duke was great salesman.helped tryn to get me financed.great service.thanks for all your help.great dealership i have bought from them in past too.great used car sales department.i would always recommend them.

I had a problem with my remote starter, after the Techs. did their trouble scooting they found out that because I had installed a custom hood that there is a safety sensor that wasn't being engaged when the hood was down. The team had to customize the hood to engage the sensor when the hood is down. Very grateful for a job well done.

Excellent salesperson. She went about and beyond to get me the vehicle that my family needed. She went out of her way to bring all documents and vehicle to my house because I cannot drive. Who does that? 🤷🏻??? Very satisfied 🙃👏🏻👏🏻

Was about to pull out the checkbook on a new Silverado but wanted to check the 2018 F150 first "just to make sure". Wow. Silverado was nice, but the F150 is too, and so much more advanced! The ecoboost 2.7 is a powerhouse and very quick. Kevin at Metro Ford negotiated a deal I could not refuse. I loved my 2005 Silverado for 13 years but the upstate NY rust was killing it. I am hoping the aluminum F150 will fare better.

Took my 2015 Explorer in to Auto Nation Ford-Scottsdale, Arizona yesterday for help in checking damage from a trash can that struck front on freeway. Service Advisor Tom Goodfellow was exceptional to deal with. They took great care of me, found a couple of things that needed to be addressed and had me back on the road in an unbelievable short time.