Used 2020 Ford Explorer for sale near Des Plaines, IL

I am 70 years old and have bought or leased over 25 cars. This dealership is the best in appearance and customer service. The sales manager, Mo, made it go without the slightest hiccup. He processed the financing of my new car as if I had a credit score of over 775. When I raised a concern about the service contract, he took the time to offer a solution that took away any concerns I had. My salesman Jesus, was patient and took the time to find a vehicle that was just traded in that would be perfect for me. It was, and I did purchase it.

Wife's car ,working at home not many miles low 20k as of2024 June. Still I wonder about trans fluid because of time. Problem that bugs me is the radio. Static in AM off and on ,and of course the business station 1220am about the market. UGH!! Third lease of explorer, so low in miles ,made it a purchase. 🤞👍

Had an amazing experience here at Sherman dodge with Jesse W, he listened to our wants and needs and made sure we got a great deal! Definitely going to send my friends and family here as well.

I recently applied for a car from thrifty auto Sales In Westfield, Massachusetts, I received a call back from Mike. He wasn't a pushy salesman. He just actually was. I still interested in a vehicle which I was I've held off for six months without a car. I took a chance and I AM totally satisfied with the service Mike kept Istrate open and honest and I walked out with a 2021 Toyota Camry. I am very pleased with them. I would recommend them to anyone. I have troubled credit but they still worked with me. Thank you, Mike.

Excellent staff at this dealership. I highly recommend if you?re looking to buy a new Chevy and also for the service department.

I currently own a 2020 Ford Explorer XLT (used, bought with 50k miles). Before this I used to own a 2015 BMW X3 Xdrive28i. Now people reading this would be astounded to hear such a bad review for a german luxury vehicle. IT. WAS. TRASH. Sorry, BMW fanboys, but that is true. Anyways, coming back to the Explorer, it was a lot, lot better. Better mileage, Better comfort, A ton of space to even pack up to 5 large suitcases and five big boxes with only the third row down. Considerable performance and power for a massive three row SUV, compared to a “apocalypse ready, tough and rugged” Jeep Wrangler. Very sturdy car, fun to drive around. And really handy when you’re like me who decided to hit the road from Miami, FL to Cypress, TX (😁). I was worried whether evreything would fit in, but apparently there was way more space than that! Also if you are a parent with an infant, you will have NO problem fitting in a child seat. Another thing is that I use an iPhone and my wife uses a Samsung. It is compatible with both carplay and android auto. Now the best part: this is the most stylish SUV under $30k I have ever seen except for a Jeep Grand Cherowkee. My final verdict: The best, affordable, 6-7 seater SUV you can get on the auto market. And I am saying this not only from a driver-standpoint, but a parent as well. I have read other people’s reviews, and some will disagree with me. But after all, it is an automobile. Whether it be a million dollar Rolls-Royce or a Bugatti or a Ford, it is still developing. I am proud of what Ford can do. I highly recommend to those who are looking for a reliable and safe car, buy a Ford. They are incredible.

I recently bought a 2014 Hyundai Sante Fe Sport that I found on Cars from Muller's and I am beyond satisfied. My sales agent Mike Stillwater was extremely personable and made the process very smooth and Jeff Glickman Finance Manager gave me the best finance and warranty options I could have gotten. They were even better than the pre-approval that I walked in with. All in all A++

Just bought one used and I LOVE this car! Traded in my GMC Terrain and this is much much much better! Wanted one for years and glad I finally got one. Very stylish and comfortable to drive!

The salesman Dylan was very knowledgeable, upfront, and honest. He made me and my family feel at ease and made the process effortles. He got us into a great vehicle and we appreciate that. This was the 3rd dealership we visited that day and as soon as we arrived we knew this place was different and we felt comfortable. I highly recommend coming here. Awesome service and great vibes

Great vehicle, no problems after two years, will recommend to friends and family. Due to the shortage of workers the service department is terrible. Overall the vehicle is a 4.5 for me.

Relatively painless process when you don't have a great credit score to work with. They can finance where major dealerships cannot (will not). They finance in house

This was my first time visiting the new stand alone Genesis dealership down the street from the previous Hyundai/Genesis dealership. The experience and customer service were night and day in comparison. Adam was professional and courteous along with the rest of the staff. At the previous dealership, it was a playground up to and including witnessing a profanity laced fight in front of the entire waiting room between a sales person giving a test drive with a potential customer and a porter that cut him off. I came in for routine maintenance as well as an inspection to a couple of issues I was continuing to have in which the old dealership could not supposedly find after numerous attempts with the other most likely caused by them when I had to return twice for a recall. Adam called a few hours later with a find and fix for both issues with no warranty coverage haggling. I've always loved my Genesis but I would NEVER go through the previous dealership no matter how many times they harassed me with daily calls, emails, and texts (true story). I absolutely will go through Aurora Genesis when I'm ready for a new one!

This was the best car buying experience I have ever had. Bryan (sales manager) is awesome and very friendly! He made the process very smooth and did not haggle me through any part. Eddie (finance) was also notably very helpful and friendly. He showed me the warranty but did not give me a hard time or pressure me into anything other than I came for. He even helped me with a discount for what I originally came in for. Overall 10/10 facility, staff and experience!

I like Metro. They're veey helpful. The service area was clean and COVID clean w/sanitizers. I bought my car there also. It was quick and easy.

alex gave me a great deal on our new buick..... thank you so much alex.

I had the pleasure of working with Tray at Murgado Ford of Chicago while looking for a 2024 Lincoln Nautilus Reserve AWD for my wife. From the moment I reached out by phone to inquire about the vehicle Stock: 24L117, Tray was incredibly personable and transparent. He took the time to provide me with all the information I needed, making me feel at ease about the purchase. With a growing family, including one child and another expected in May, it's important to make the right choice, and Tray made the entire process smooth and stress-free. His professionalism and genuine care for my needs were evident, and I truly appreciate his efforts in helping us find the perfect vehicle. I highly recommend Tray and Murgado Ford for anyone in the market for a new car!

I usually dread dealing with car dealerships but Hawk Ford was different and went out of their way to make it positive, especially the salesman Rich Bergmann.

Was looking for used car for a month at many locations and was wanting a MKZ as 1 of my top 5 I was thinking about getting. Dealer had 1 I called to check out. Able to get me #s on payments before I came in. Nick new I was OCD after dealing with me over the phone and accommodated all of my needs and had a beautiful machine. The finance staff was very helpful and got vehicle in monthly range I wanted. Walked away with a beautiful machine w/low miles in the price range I wanted with all the features I wanted. Pictures on dealer website were very good and accurate and pricing was very fair. No BS dealer with great staff and good quality machines.

Thank you to Teresita and Money Carlos they were great and provided great customer service to our family. We love our new 2018 Journey! Keep doing a great job friends!

Have a great selection of vehicles and happy with the one I decided to purchase. Thanks Stan with your knowledge of the new features of the car. I didn't however get a heads up about an Auto Chicago charge on top of the asking price price for the car. (899) So that does bug me a little. Not sure it would have changed my mind... but just pointing it out to me would have gone a long way for me.(

Communicated with John Leno from the Schaumburg facility online. John understood my needs and responded quickly with Jeeps to review - after a bit of humming and hawing on my part, I changed my mind to trucks. I found a truck at another facility, John had it tranferred and within 2 days my soon to be truck arrived - and it is a beauty. John was training Matt and they both demonstrated immense knowledge throughout the interaction and I appreciated the ease of communication (not pushy). I cannot comment on the financing portion of the transaction, but closing went just as smoothly with Hubert and his supervisor. WHile impressed with my transaction I was also impressed with the amount of time that was placed on the training of new employees, or employees transferring. While yes my truck need a repair on the fog lights, it is covered under their warranty, I am highly impressed with my experience. From walking in the front door, to having John take my picture of me and my truck with a giant yellow ribbon... every individual at Carmax truly made the buying and trading experience a wonderful experience. Team Schaumburg, keep up the great work, each of you understand the true meaning of Customer Service, and that is important to some customers like me who still cherish old school values.

Excellent service. I have no complaints. I always bring my car in for yearly service.

Keith is the best salesman we have dealt with in our car buying exspeiences. See him my best advise

Bought 4 cars thier in 10 years they our best in sales and service staff the best service is out standing they care alot for customers

Yesterday I purchased a car by phone for the first time. As a senior citizen I sold my car on the 9th of March thinking I would get totally travel by taxi or Uber or Lyft but I under estimated the value of getting up and going when you like. The team at CarMax from beginning to directions to the highway were the very best. Each and every member made me feel valued as a customer. And feel like they were treating me like they would their family members. You could not ask for more than that. Bj