Used 2020 Ford Explorer for sale in Lewisville, TX

Melissa and the entire team are so good and pleasant. Consistent in helping out customers. They take customer satisfaction to another level. I would recommend these good folks to anyone and everyone. Go see them I promise you won’t be disappointed . Thank you, all so very much. Melissa you are the best !

I currently own a 2020 Ford Explorer XLT (used, bought with 50k miles). Before this I used to own a 2015 BMW X3 Xdrive28i. Now people reading this would be astounded to hear such a bad review for a german luxury vehicle. IT. WAS. TRASH. Sorry, BMW fanboys, but that is true. Anyways, coming back to the Explorer, it was a lot, lot better. Better mileage, Better comfort, A ton of space to even pack up to 5 large suitcases and five big boxes with only the third row down. Considerable performance and power for a massive three row SUV, compared to a “apocalypse ready, tough and rugged” Jeep Wrangler. Very sturdy car, fun to drive around. And really handy when you’re like me who decided to hit the road from Miami, FL to Cypress, TX (😁). I was worried whether evreything would fit in, but apparently there was way more space than that! Also if you are a parent with an infant, you will have NO problem fitting in a child seat. Another thing is that I use an iPhone and my wife uses a Samsung. It is compatible with both carplay and android auto. Now the best part: this is the most stylish SUV under $30k I have ever seen except for a Jeep Grand Cherowkee. My final verdict: The best, affordable, 6-7 seater SUV you can get on the auto market. And I am saying this not only from a driver-standpoint, but a parent as well. I have read other people’s reviews, and some will disagree with me. But after all, it is an automobile. Whether it be a million dollar Rolls-Royce or a Bugatti or a Ford, it is still developing. I am proud of what Ford can do. I highly recommend to those who are looking for a reliable and safe car, buy a Ford. They are incredible.

Working with Ethan on my 1st ever online purchase - was the 1st experience everyone wants! He was efficient with communications, but never pushy. He was flexible and open to any questions, while walking me through the process! Friendly, knowledgeable, and great to work with. The financing process with David's help was a breeze! The process was time efficient and pretty flawless. He was on point with communication and very knowledgeable. Still loving my new car 2 months later- it exactly what I wanted and drives like a dream!!!

Just bought one used and I LOVE this car! Traded in my GMC Terrain and this is much much much better! Wanted one for years and glad I finally got one. Very stylish and comfortable to drive!

They fixed a couple little dents for free, Toronto was very good to deal with, I would recommend going through these guys if you are in the market for a new or used vehicle.

Great vehicle, no problems after two years, will recommend to friends and family. Due to the shortage of workers the service department is terrible. Overall the vehicle is a 4.5 for me.

As someone who has done several lease/purchase transactions I have a concrete understanding of the dealership experience and truly what it takes to earn someones business and let's be honest, the car buying experience can be a daunting task. You have emails from dealerships telling you the can beat another dealer price, dozens of websites to look through and hours researching. Places like Park Place Lexus Plano really have transformed the car buying experience and that's an understatement. Here is why: I recently had the opportunity to interact with Sergio Caballero and one of the top managers there, Patrick. My fianceé had her eyes locked on the precise model she wanted and preferred a loaner car temporarily while her dream car came in. Patrick Jaccar & Sergio Caballero went out of their way, above and beyond to ensure that she was taken care of and from first hand experience this is more than any other dealership has ever done for both of us. From the beginning stages of the sales cycle Sergio communicated professionally, was never overly invasive or pushy, just truly a Management Sales professional. When you have managers like Patrick you see from the top down why this dealership stands out from it's competition. Patrick Jaccar personally ensured my fianceé had a comfortable loaner car while her dream F sport came in. With dealerships having limited inventory right now due to shortages this type of customer service is what wins not just immediate business but also generational and referral. We are truly grateful for Sergio and Patrick Jaccar. Not only did they exceed any expectations we had they made the car buying experience fun, easy and accommodating. The way it should be right? Park Place Lexus Plano is truly fortunate to have true, world class professionals like these two. Thank you so much from the bottom of our hearts!

Best car for a long ride especially with multiple people. Quiet inside. Lovely interior and very comfortable. The power with the turbo is awesome but it does kick a little when engaging. Very nice looking vehicle. Sits up but not too high you have trouble getting into.

This was the best car buying experience I've ever had. I was referred to Kian Motors by a family member who has been a long time customer and I was very satisfied from start to finish. Mark & Nick were great to work with. I will be doing business here for a long time!

Bought the Explorer about 18 months ago. So far we have put 20,000 miles on it. No problems at all. The 2.3 eco boost engine is plenty powerful and the gas mileage is exceptional. We usually get between 26 and 28 mpg. Love the factory tow package, the heated seats, the heated steering wheel (you don’t know what you are missing if you have never had it), & the Apple car play is great for navigation using our IPhones .

I am updating my prior review entitled “Poor customer experience.” based on my conversation with Jason the Feuerberg, General Manager at Park Place Acura, contacted me For anyone purchasing a car, please speak to Jason directly. He is a nice person to talk to and knows his stuff on cars. In fact, he asked in the future that if I am ever in the market, he is tied to the entire lineup in the Park Place system. Of course, he would love to sell me an Acura, but he informed me that he knows all the Park Place folks from Lexus and other dealers within their network to help fit your car needs. In full disclosure, Jason has seen this prior to my upload. However, the thoughts, facts, and opinions here are my own. I simply allowed Jason to review as a courtesy to him for helping his employees with professional development if he wishes to use it. That being said, I am giving this specific review of my call with Jason as part of my overall review from the prior experience I had as given earlier. Jason assured me that he spoke with the sales staff, assistance, and sales manager about how they should approach customers as not simply numbers, but as present and future clients. He informed them that even if they are not in the market for an Acura, that they can inform customers of current deals and incentives offered on different dates for Acura cars and leave it to the customer to decide on their own when they wish to buy an Acura in case they are interested in such cars. Jason refers to this as a no pressure approach, just informative and put the decision back into the customers’ hands to make the buying decision. This is a good approach and I commend them for this. I am going to give Park Place Acura another chance by having them service our car when the time comes for the next service. Jason contacted me and let me know about how they handle any type of add on to the car. He stated that Park Place Acura does not not have addendums (e.g., add-ons) on any vehicle, that mandates a client purchase these items unless there is a vehicle displayed on the showroom with any additions, just to give the client an actual visual and making it easier for the client, to say I like that vehicle and would like to purchase it that way. Now, here is my advice to all customers for any car, manufacturer, or dealer. There are some other ways in which dealerships in general should approach customers. Even the above has its flaws and it does make people still feel not pressured but feel more they must make an impulse decision to buy a car because a deal is going away soon. This cannot be avoided, but, if dealers can just keep any incentives going for as long as possible and honor such incentives to give customers some time to think about it, it helps a lot. If customers pass on it then that is in their hands. Dealers are good about contacting back as they are trying to make a sale. So, this allows customers to get a reminder in case they are still interested. If not, then customers can politely say no and that allows both customers and dealers to move on. What dealers do not realize is that some customers such as me will come back if the experience is pleasant. The experience during the visit gives me a window into how the experience will be during the lifetime of the car. In such light, in case dealers cannot make many amends on up front pricing, they can make amends on the back end with lowering the overall cost of ownership. This is not about helping customers afford a car that is more expensive than what they can afford. It is a way to be courteous to customers and tell them they want your business not just for buying a car, come back for servicing, updates, and just routine checks that gives customers the reassurance that they can depend on their cards for reliable use. This is how people end up loving their cars and having great confidence about the dealers they worked with. I want to thank Jason for reachign out to me.

Jordan was very helpful and kind, and customer focused. She kept me in the loop as I was waiting and was very knowledgeable about my vehicle.

My good man Mr. Calvin Titus is the man!!! Great customer service and was pleasantly engaging. We will be going back to this dealership for our next purchase for sure.🙏🏾🙏🏾🙏🏾

Great service. Even though the buying process was complicated by me not being present, the staff accommodated and worked with us to put the deal together. The closing was the fastest I have experienced and was simple. A great model for other dealerships to follow.

The best car dealer I’ve ever been to in my lifetime. No sales pitches, no upwelling, no pressure. It’s really the total opposite of what I expected to get when looking for my first car in a decade. Everyone there is super nice and really easy going I would definitely buy a car from them again and would tell other people to do the same.

Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees. Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend. Y.Thompson

I bought a year old BMW. The price was better than I found at other dealerships. They were prepared to go as slow as I wanted and answer all my questions, but that's not what I wanted. I wanted fast! So after a quick test drive went in and signed the paperwork, while they washed it for me. They let me leave my old car there and drive my new car home. There was a headlight malfunction and they said it was completely covered under warranty. However, because it was a software issue, Carmax said I needed to take it to BMW, but that Carmax would cover any costs. They were true to their word!

I am always pleased with the level of Customer Service I receive from El Dorado Chevrolet sales and service. My most recent was for service. They do an excellent job in the office and on my vehicle. I won't go anywhere else

Great customer service and they always are dependable

Jay provided great customer service from time I walked through the door until I left.

Friendly employees make a difference! Even the shuttle driver was an amazing employee! The facility is clean and service was exceptional. Always a pleasure to work with this team.

Suave was our salesperson, he is friendly, funny and courteous. Salesperson , manager and finance person were very professional and respectful of my time and money. This dealership is quite a distance from my home but I’d happily return for another great deal on a vehicle.