I applaud James Mathews, Thaddeus Green, and William Valle for the exceptional customer service I received in my recent 2018 Hyundai Tuscon purchase. Early on in our negotiation my husband passed away. Jim and Thaddeus were very patient with me and when we resumed negotiation they met every challenge and I mean "every" challenge, I threw at them without waivering once. My hat is off to both of them as they demonstrated great communication skills and the ability to handle some tough demands. I also want to thank Will in completing the financial transaction, quickly and smoothly. Since my purchase, Jim has contacted me to insure everything was running smoothly, extending an open door policy to call if anything appears wrong with the vehicle. Kudos to Rowe Ford/Hyundai for recognizing great employees.
Ed Giroux & Rowe Ford made the 300 mile drive worth it.
by TaylorP from DealerRater.com
November 5, 2018
4.8 (1303 reviews)
Looking back, I'm blown away (in a very good way) by the whole experience. I picked up my Shadow Black Focus RS on Saturday, 9/17 after 2 - 3 weeks of negotiating. It was ready and waiting when I arrived in Westbrook. I think I was still in a state of shock that I was actually picking up an RS but was immediately greeted upon arrival by Ed Giroux. After having gone back and forth texting and phoning for the better part of 3 weeks it was a pleasure to finally meet him. Ed made the deal happen. He worked with me to get the car at a price I was comfortable with. He was totally responsive to texts, email, phone etc., totally professional and incredibly fun to work with and he knows the car inside and out. Before leaving, his crash course on the key features was effective, efficient and given with military precision. Between working with Ed & Rowe Ford, it was worth the price paid and the 280 mile trip to Maine ...and back home again that same day. I've been buying Fords for 30 years and Rowe is a very impressive dealer both from an aesthetic view and from the way they handled the entire car buying experience after I arrived. I can't stress how impressed I am with Rowe Ford of Westbrook (they have another location I'm not familiar with). Thanks again Ed....
On 12/19/2017 my son and I escaped a roll over crash uninjured. I knew if I was ever going to drive again, I needed to feel safe. I didn???t have a huge budget but I knew I needed something reliable and with 4WD. After weeks of no luck, I got in touch with Ed. I finally had the perfect car the very next day. He helped find a car that met each one of my needs and made me feel safe enough to drive again! Thanks again Ed!!!
We purchased our 2013 Toyota Sequoia at Rowe Hyundai just over a week ago. It was one of the cleanest pre-owned vehicles that I have purchased. Jason treated us very well and was not pushy and made everything very easy. We even had our two young boys with us both times we visited to take a look at the car. I would highly recommend Jason and Rowe Hyundai for your next vehicle purchase.
A late Saturday afternoon drive brought us to Rowe Hyundai Westbrook. We were just going to stop and take look, as we were driving by in our 2010 Santa Fe GLS, which has just turned 91M miles. We no sooner parked our vehicle, Jason Burns acknowledged us and said he would be right with us as he was escorting customers to their vehicle. In a few minutes, Jason was with us, and showing us the new Santa Fe and as they no longer make the GLS, we looked at the sport, which seemed to be just what we were looking for. Took a test drive and purchased it. We kept apologizing as we were keeping everyone involved with our purchase later then their working day. They were all saying it was about us and not them and that is what they are their for. Well the business closes at 5:00 I believe it was close to 8:00 when we drove away in our new 2018 Hyundai Santa Fe Sport. Jason Burns, we can't thank you enough for having everything run smooth and being extremely helpful and in letting us know it was all about us, as did the con man and the finance manager they were both also as nice. So thank you to everyone, who had a part in our purchasing our new 2018 Hyundai Santa Fe Sport....
We were ready to upgrade from the Accent that my wife was driving, and contacted Jason Burns to discus options. We ended up in a 2017 Sonata Limited and couldn't be happier. We first test drove a Sonata Sport, but decided on the Limited instead. Jason insisted that we also test drive the Limited, even though it was nearing closing time. From the test drive to driving the car off the lot, it couldn't have been a nicer experience. The Car is great, we really like the safety features; lane departure, emergency braking, cross traffic warning on backing up, cruise control automatically slowing the car if you get to close to the car in front of you. The heated seats will be appreciated come next winter, we are already making use of the air conditioned front seats. I love the option to have two different drivers seat positions saved, and the fact that the front passenger seat has electric adjustment as well. The trunk is huge, and it holds a real spare tire, not a doughnut or an inflation kit. We have put a couple thousand miles on the car so far and are getting about 32 mpg combined. The 18.5 gallon tank allows for a long time between fill ups. The Sonata has a ride that is so much nicer than the Accent, I find that I have to really pay attention to the speedometer to keep within the speed limit. We have taken it on a few day trips beyond the daily work trips and are really liking the car. The stereo having XM was a must as that is all we listen to for radio now. It was effortless plugging in the IPod and browsing the songs via the dash display. I will definitely be upgrading myself to this model when my GT is paid off.
Another awesome purchase experience from Rowe Hyundai
by Graham C from DealerRater.com
December 3, 2018
4.8 (1303 reviews)
Just purchased 4th Hyundai from same dealership - first being in 2003. 2009 Santa Fe had 237k miles so was time to visit the sales team. Leif was the sales person for this adventure - did an outstanding job and ensured tow hitch, under seal coating etc was done as agreed and ahead of original schedule. Leif is knowledgeable, courteous and responsive to his clients and follows up. The management, financial and service departments are all exceptional too. I have always had honest, positive negotiations with Rowe Hyundai. The key for me has been relationship- treat them well and with respect and they take care of you. Looking forward to our new ride.
My wife and I are full time RVers and have had a hard time finding a dealer where we could get our 15000 mile service done on our 2015 Ford Class C MH. I contacted Rowe Westbrook Ford on 8/8/16 at about 10 am and they told me there was a 4:30 pm slot available in their heavy truck shop. I arrived at about 3:15 and spoke with Duane Harvey the service writer. He got us in immediately and took great care of us. We were ready to go by about 5:00. Duane has a great personality and was very efficient. I would recommend this dealer for whatever your Ford needs are! Thanks Duane.
Time and time again you here stories from people who have had terrible experiences with car dealerships and pushy salesmen. This was not the case at all with Rowe Hyundai. My journey for a new car started off online, where I did hours of research on what type of vehicle I wanted and what dealership I wanted to go through. The first dealership that stood out in my search was Rowe because of all the great reviews -Especially for Leif. So, I made an appointment to go in and talk with Leif and the first thing he said to me was "I just want to let you know I'm not like other salesmen, I'm not going to push you into a sale. I'm here for you so why don't you tell me what you'd like and I'll help you get there." He stood to what he said that first day and over the next week went so above and beyond his job description it amazed me. An example of this is he would keep me updated and in the loop constantly when I was applying for financing. I mean he was emailing me and calling me on his own personal time and after business hours just to make sure I was comfortable and up to date. Another example is when I did purchase my New Hyundai Veloster my Fiance was with me, he looked at her and said "hey could I borrow the keys to your car" shes like Okay, then he went and ran her car through the car wash just because that's the type of person he is. Most people will tell you that buying a car is an extremely stressful process. I'm here to tell you that I had more fun talking with Leif and the other guys and gals at Rowe than a person should spending so much money. My point is that they are good people, selling a good product, who are willing to bend over backwards to make sure that the deal is RIGHT for YOU. I sincerely thank the entire team at Rowe Hyundai in Westbrook - I absolutely love my new 2015 Hyundai Veloster Nick Rushforth
Everything seems to be up front and excellent at Rowe Hyundai. The staff is personable and seemed genuinely concerned the customer is happy. I'm very glad I have a 60,000 mile bumper to bumper warranty...my last new car only had a 36,000 bumper to bumper warranty and I got burned when a check engine light/oxygen sensor type problem came up and it cost me $500 to fix
I bought my 08 Toyota Tacoma in February 2017. I was so nervous but Ed made my experience awesome I couldn't have asked for a better salesmen so down to earth makes you feel at home..well as much as a dealership can feel like a home anyways! Thank you Rowe for making my dream truck become mine ?
This is my second time buying a car from Rowe. My first experience was great but this time it was amazing. Zane Sanborn was kind, funny and knowledgeable while still being very professional. He answered all my questions and gave me the information I needed to make an informed decision about buying the vehicle I drove home. Everyone I encountered at Rowe Hyundai went out of their way to be friendly and courteous. Thank you all so much!
From the time we went in and met with Jason until the time we left we were treated with utmost respect which made our car buying experience a breeze. Jason went above and beyond answering all of our questions and explained all the many features of the car. I would without a doubt recommend Jason to friends and family knowing they would be well taken care of. `` We also had the good fortune to work with William Valle at finance who made the day a success and was also a pleasure to do business with.
I'm not good at writing so I wasn't going to write anything but you won't acknowledge the first part of my survey unless I write something which I don't believe is right. I answered all the questions on your survey and that should have been enough. At 73 years of age I have adjusted quicker than I thought I would in working automatic locks of car doors and windows that you don't have to hand crank. I've never had a car with automatic windows and doors that lock by pushing a button on your key ring. I've always had to lock and unlock my cars with the key and hand crank my windows up and down. Thanks to Jason for his patience in explaining all the new things that I have never before had in a car. A special thanks to Sharon Crossman in the service department who was in charge of all the appointments for service on my 2009 Accent. Because I trusted her honesty when I brought my 2009 Accent I chose to purchase my first new car from Rowe and not another dealership.
My husband and I went into Rowe to look for a used pickup truck. Our Sales associate Ed, was very knowledgeable and had several trucks in stock for us to test drive. It was a snowy winter day and Ed went above and beyond, making sure each truck was warmed up and ready to go before we drove it. We settled on a 2013 Ram 1500 and love it! We will definitely see Ed again when we need our next car.
Hyundai Westbrook is awesome! The staff was friendly and professional! I love my new 2017 Tucson! I love all the compliments I???ve been getting on it, and of course I???m loving my awesome sunroof!! Thank you Jason, and the guys from from Rowe for making my car buying experience a great one!
Definitely check out rowe ford! I didnt have high expectations at first.. i never really trust anyone, especially salemen.. but was taken aback at how excellent and friendly their service was. My saleswoman (Alicia) was very friendly and knowledgeable. She new everything about the cars they were selling and answered all my questions effectively without giving me that saleperson rhetoric bologna i was dreading from the beginning. She said she had only been working there for 6 months or so but i would have believed her if she said she worked there for years. Even kind enough to offer me food when my stomach was growling! A seamingly small gesture but one that showed me she actually cared about her clients. Thanks again! All in all i had an exceptional experience and will definitely be back!
Had a pleasant experience Rowe Hyundai. There were no hassles that I've experienced in the past. Hope to continue doing business with you in the future. Thank you the cooperation that was well received. Scott Scharf Was instrumental in this sale. He really took the time explaining all the nuances of the Tucson. Tho--- I'll still have to pull out the manual from time to time. There's just so much new technology from the seventeen [17] year old vehicle that I had.
I was in the market for a $5-8k vehicle after the transmission on my significantly older car finally died. When I met Leif and he asked all the questions I would expect, as well as a few that were unexpected, I knew I was going to be in good hands. Leif listened to what my needs were, my financial situation and what I was hoping for and paired me up with a vehicle that I admit I absolutely love! Leif is a fantastic guy, as well as a top notch salesperson and I felt like I was treated like family.
I had my 2011 Chevy Cruze detailed today at Rowe Ford in Westbrook for under $150.00 I met with a guy named Isaac Clark he said he could do his best getting it clean i picked it up and OMG it looked like a brand new car not a spec of dirt nor stains it also smelled so good he went way beyond what I expected I will for sure be referring him and Rowe to everyone and will return to him for all my cleaning needs thanks Isaac and Rowe
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