I usually have a wonderful experience with Bowditch. For the positives, Al, our service rep who is head of the Blue Team is always a pleasure to work with. Also the mechanics always do an excellent job on our vehicles. However your new process of not being able to speak directly to our service representative lacks customer service. I had to call back twice to have someone return my call and then it was someone who has no idea who we are or what we need. Finally once she gave a message to our service rep he was very accommodating as always and I was able to have the problem resolved. Our service rep and mechanics deserve a 10, however your process does not. We have been clients at this dealership well over 40 years and my concern is that once the people who we have always had excellent relationships with are gone we feel our service and purchasing experiences will be lacking.
I had a great experience finding what i wanted the staff was awesome in helping me find my truck thsnks to all especially Ed He did an awesome job walking me through all processes . thank y'all very much and Merry Christmas to all.
I came to Ford looking for a way out of my previous vehicle. I was upside down and very frustrated with my search for a new car. I decided to work with Mr. Inge since he had previously sold a car to every member of my family and they were pleased with their purchases. I fell in love with a grey Escape and Mr. Inge did everything in his power to make sure that I drove away in the car I wanted that night. This was my first time buying a New Car and I am so happy that I decided to work with Taylor. He found me the best possible loan that I could ask for. I felt like I was in good hands and that I had a friend looking out for me. I am so in love with my new car. Thanks Taylor!
I stopped in to see if I could get new wiper blades in a hurry as the area was facing a snow storm. The customer attendant was so kind and attentive to my needs taking time to relay information, so sweet. Tom Best, head of the team for repair of on my two Beach Ford cars, went above and beyond checking my battery and my tires without me asking. I was in and out very quickly. I love Beach Ford, the trust I have in their repair team, and advice/guidance. Plus, they have the nicest little restaurant that is very good!
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