Ford Fusion Hybrid for Sale in Merrillville, IN

Great service my car was ready in a very short while the space is clean the staff are friendly and very helpful answered any questions I had and also almost made me trade in my car

Every time that I have to go back for service they do it quickly and with professionalism.

Excellent experience at DriveTime everybody was top-notch it also I sales guy Brian Johnson thanks very much yes I would recommend this place to anybody but like I said top-notch people go there enjoy

My salesman, Mr. Eric Pickett and my GOD made everything possible on my new car purchase on April 20, 2016. They both were my genies and made all wishes come true and then some. Eric was very friendly, nice and helpful, as well as he kept his word throughout the whole process. Mr. Pickett was not pushy at all unlike most salesmen. He was professional throughout the entire ordeal. I traded in my 2013 Chevy Malibu with nearly 90,000 thousand miles that I've had for 4 years. Let's just say that I'm now driving a brand, new 2016 Chevy Equinox SUV/truck; GAP insurance included (not a previous benefit that I had on my previous purchase); no money down; I'm not upside down from my Malibu (owned $9,261.00); they gave $7,000.00 for my Malibu; $3,000 rebate which means that ate up the $2,261.00 that was left over from the Malibu); there is only a $67.77 difference in between my car note and my now truck note; my credit is not A1 and my monthly payments are still under $500 per month. Also, Mr. Pickett even got me a remote starter without any additional cost or increase in my note; and my note went down from the original amount which was still under $500, so that was very refreshing to hear! If you are seriously considering purchasing a new vehicle then please make sure you go and see Mr. Eric Pickett at Phillips Chevrolet located in Lansing, IL. Thank you so much Eric for all of your hard work! P.S. Also special thanks to Tom Kernagis, Bill Goldrick and Justin Stubblefield! I appreciate the three of you as well! Best wishes, LaShanna

Having lived in the area for many years, up until this past week, we have not had the pleasure of purchasing from this dealer. We stopped by on a Saturday and were immediately greeted by the GM, Tony, who then introduced us to our sales person, Vince. We had some specific requirements for a used vehicle, including price, features and mileage. We were provided a couple of potential used Mercedes and decided to drive a 2015 C300 4Matic. The car drove like new, with most of the options that we wanted in our next car. Usually, at this point, this is where the fun starts. You know the drill. Negotiating back and forth, discussing trade in values etc. This was no different at Napleton. However, the big difference is it was obvious they wanted to sell a car and, of course, we wanted to buy one. After finally agreeing to an acceptable price of the vehicle, along with a reasonable trade in value, we were ready to complete the transaction, and pickup the car later in the week. To our pleasant surprise, they allowed us to take a loaner home, we left the trade in, and made arrangements to pickup the car later in the week. All in all, a smooth, easy transaction. The way buying a luxury automobile should be. While I am leaving this as a 5 star review, if 1/2 stars would be available, I probably would have given Napleton 4 1/2 stars. Why? One thing and one thing only. During the negotiations, the salesman will discuss with the GM pricing etc. He then returns with an "itemized" cost breakdown of the purchase price. This of course includes the obligatory "dealer documentation fees", which I have come to accept. However, there is a very vague line item on this cost sheet called "accessories". When I think of accessories, I think of additional after market add-ons. In this case, the only thing being accessorized is the dealership's profit. The $900 "accessory" charge could not be really explained, except to say that is is for something related to dealer overhead. While this ultimately was excluded from our pricing, my concern is that someone who is less informed or someone who is a neophyte at purchasing a vehicle from a dealer, would think that this is a required, legitimate fee. Napleton Executive Management: The above "accessories" fee diminishes the customer experience, proves that even with a luxury brand, your clientele is still subject to old school dealership tricks. And, generally disrupts an otherwise perfect customer experience. With all of that said, let me be clear. Napleton is a class organization, with quality people, fair prices and willingness to do what it takes to put you in the car of your choice. I highly recommend them. They will be my first point of contact whenever I am in the market for a car again and I will make sure that my friends and relatives also know that they should visit Napleton in Schererville for their new and used car needs. Hats of to Vince, Tony and Tracy for a job well done!

I was only looking for a car with a Carfax report and this place had them. Online they have a good selection of cars. I did my homework online before going in. Before walking in I already knew what I was looking for (I had narrowed it down to two cars). From the time I walked into the dealer to the time I left, I felt welcomed. Everyone was nice and answered all my questions. My salesman, Siggy listened to all my requests and concerns. He was very helpful. I would recommend this place to anyone looking for a car.

I received a lot of information. I was not shoved off or sent off. My Service lady was very polite and took her time answering my questions.

I became familiar with Oak Lawn Toyota last December when my daughter purchased my 16 year old grandson his first car in December 2015. She raved about the excellent customer service she received from John Beris. She said he was knowledgeable, honest, efficient, professional and he had provided the best customer service she had ever received. She said, John realized the magnitude of the moment for her buying a car for her son and even took a picture with my grandson handing him his first set of car keys to his "2004 Toyota Corolla S". I heard about Oak Lawn Toyota a second time, when my daughter was in the market for a new truck in May of 2016. Because of the excellent customer service she had previously received, she went back to Oak Lawn Toyota. She said it was like dealing with a member of the family. He took great care of her, and again was the ultimate professional and provided phenomenal customer service. My daughter left very happy in her "2015 Toyota Rav 4". So it was only right when I was in need of a new car this month (August 2016), I immediately called my daughter up and asked her if she could take me to Oak lawn Toyota. She stopped at Oak Lawn Toyota and told John she would be coming back with her mother and when we arrived John met us at the door. He was extremely nice to me. While we were there on Saturday the power went out and it wasn't expected to be back on before close of business so John said we would have to come back to finish the process on Monday. He called my daughter on Monday, just like he said he would and when we arrived back at the dealership, John was ready to service us immediately. And because my daughter bought a car for her son, herself, and now I (her mother) was buying a car (3 cars in less then a year), they put a remote starter on my car at no charge! My newly purchased car would not be able to be serviced to add the remote start until the following Monday. Rob came to my house on Sunday, picked up my car and left me a loaner car (a 2017 Toyota Camry), drove my car back to Oak Lawn Toyota on Monday, had the remote starter put on my car and drove it back to my house Monday night. I am sure he was exhausted from work, but he took the time to show me how to work the remote starter, made sure I understood and then he took the loaner car back to Oak Lawn Toyota for me...talk about OUTSTANDING CUSTOMER SERVICE!!!!! It doesn't get better than that. Thank you Oak Lawn Toyota for treating us like family...my grandson, my daughter and I will be forever appreciative of your kindness.

Diamond is really good and fast. She helped a lot in the process, highly recommend her!!!

Your service dept. the main reason I purchased two new vehicles from Sauer's Ford Lincoln, a Fiesta and F-150. Have no complaints service always top notch.

Tony helped me to fix my car. Jamal helped me pick my car.and Ahmad helped mr fill out all my paper work without any problems. It's a very good carlot. And very good service

Brought my 2015 Volt in for an oil change for the first time today. They are my new favorite Chevy dealer. Polite and professional from Mike my service writer to Chris Tonn who went above and beyond to make sure I had a superlative experience! Thank you!

I had a scheduled appointment for routine service (oil change, tire rotation, etc.). Unlike other dealer service departments I did not have to wait in a long line of cars before checking in - I was able to pull right in. The facility was clean with plenty of comfortable seating, complimentary Keurig coffee, and Wi-Fi.

Wonderful people. Wonderful cars. $350 for 4 sparkplugs? I don't get that. Perhaps there is more to it, but nothing more was detailed. I really want to use your service, but $1700 for routine service on a 2010 Forester? Geez! I've usually avoided service at dealerships for that reason. I want to stay with you but I suggest you ease up on the pricing.

In a manner characteristic of the unified Team of personnel at Webb Chevrolet in Plainfield, Illinois, every person with whom I communicated revealed kindness, graciousness, and efficiency. During this most recent visit, of noteworthy high importance was the expertise demonstrated by the Service Agent assigned to attend to the completion of appropriate maintenance of the vehicle that I currently drive--purchased at Webb Chevy in September of 2015. I refer specifically to Paul, who successfully managed to finish all required work that needed to be accomplished in a timely way and with what I had perceived to have been total confidence in his own technical savvy. This admirable demonstration of skillfulness evoked a feeling of authentic satisfaction as well as genuine appreciation. I also am thankful to Bill and Tony because both of these courteous gentlemen ensured that my appointment would take place at precisely the time when it had been scheduled to occur.

We got our new honda crv here at S & M Auto Sales ,great customer service ! Alex -Ali `-was very nice and helpful ! Absolutely recommend this dealership. Huge selection of nice quality vehicles to choose from .

My appointment was timely, representatives were knowledgeable, friendly, and helpful. Good job!Love my Fusion; sorry to see the brand go away.

I recently purchased a 17 Infiniti QX60 from Driven Auto and could not be happier. I took the train from St Louis, MO to Chicago and they managed to pick me up from the station. Upon arrival, the vehicle was washed and ready for presentation. I was pleased after the test drive and purchased immediately. They even filled my tank to drive home! Thank you Driven team for your amazing service.

First of all i would like to mention the staff was very honest and got straight to business. I liked the selection of cars you guys have with unbelievable prices and i appreciate.

We had been searching for a Ford Edge for approximately 5 months! We had been to over 6 dealers from near and far (farthest was 45miles). I had filled putt one of those forms on Auto Trader "Find it if this car is still available". That day I remembered filling out 2 at the same time. I received a call back from Bill Kay with in 5 minutes. Frustrated, I answered anyways. I was up front and honest and said "listen, I've met with many car salesmen. I know what I want, and I'm just looking for the right price and the right trade in amoun, because I'm upside down." Little Joe was very convincing over the phone, and at first I was very skeptical but he was so personal, so honest and willing to help I HAD to stop in and see if this guy could actually help us out. With in an hour in a half, deal was made. Price was right, it was exactly what I wanted and my trade in was everything I had hoped for. He even was able to get me from 17% to 4.0%. I couldn't have been happier! Not even a month later, we returned and purchased another new vechile! Same situation, best price great trade in value and monthly payments on the dot at 0%. I'm a customer for life! No doubt about it! I'm so glad I went to Bill Kay!