While traveling to Cleveland the day before Thanksgiving, our Veracruz died on the I90 turnpike in the middle of the night and was towed to Webb Hyundai. James and Rich in the Service Department were absolute lifesavers and made it priority to get us back on the road asap. The repair (a bad alternator) was very reasonable and service was exceptional. Without their help (Nico too), our holiday would have been ruined. Everyone involved went above and beyond and treated us like family. Many many thanks to them all. Webb Hyundai is simply outstanding!!
I dealt with Joe in the service department. Joe was very accommodative for my wishes. I had scratches on my right front wheel. Joe was able to find someone to repair it. My only feedback on the repair was that it was slightly more than Joe originally quoted ($200 vs. $175). Also, which was nice, he suggested I come back in the spring to re-do the wheel and an extra wheel if needed. However, I didn't see any record of that accommodation on my sales receipt. Obviously my concern is when I call in the spring, will this repair still be honored. Overall, I was satisfied with the service and the ability to have a loner (GLC which my wife is interested in). Jim P.
Car wouldn't start. Called dealership and they had battery in stock said to bring the car. After roadside assistance jumped it took it to dealership. Thought i'd have it that evening but did not. Called and said I needed it by 10 am next morning and was disappointed I couldn't even find out what was really wrong with car. Sam assured me that I would have it by the morning. It was ready and clean when I picked it up and Sam did an amazing job of giving me exceptional service. It was battery and a few other things.
The saleperson and general manager Dan was very professional and worked with our credit situation to get us approved for the car we always wanted with affordable payments. Thank you for the great service!!
Very Easy Access, no headaches, was in for a 40K service which was performed with no issues & done timely. Also I found that if in need of parts after calling around Planet Toyota had a better price on what I was looking for & had advised on other related parts on sale. Would recommend!
I drove over 70 miles to look at a used car at Fieldhouse Ford, it was worth the trip. My salesman Dave Schurman was fantastic. I would recommend Dave and Fieldhouse Ford to anyone looking for a new or used car
Our experience was amazing. Our salesman , Alan went out of his way to make sure we were happy and able to leave with our purchased vehicle the same day. A bit of a drive ,but well worth it. Would definitely recommend to anyone looking at a new or used vechile.
Professional and courteous are two adjectives to describe my recent experience at Fieldhouse Ford. I purchased a new 2017 Ford Escape and couldn’t be happier with the vehicle. I had the pleasure of working with Jay Fieldhouse who helped me navigate through the car buying process. Jay and his knowledgeable staff made sure my needs were met and that I was always well informed before making any decisions. I live in the Chicagoland area and my car buying experience cannot be matched by any other dealership I visited. I thank the whole Fieldhouse Ford staff and strongly recommend them for anyone else looking for a new or used vehicle.
Ask for Alan Kunzman! He was the most laid back, non forceful salesperson my husband and I have ever dealt with. The best part is there is no financing department, he handled all the paperwork! We thought he truly cared and listened to our needs. We just purchased our first Ford! Will visit Alan in the future for sure!
I had an issue with my new vehicle. They got me in for an appointment fast. Scott even set me up with a courtesy vehicle as I had no other way to get around. My problem was solved in one day and the next day I was back in my new truck! Thanks Scott!!!
Thank you Francisco and Eduardo for working with my situation and helping me get my new Pathfinder! Midway Dodge is the best they really care about the customers
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