Wonderful Buying Experience w/Honesty and Respect
November 5, 2018
From the first phone call with sales representative, Otto Brantley, through the entire sale of my 2015 Toyota Camry, I had a wonderful buying experience. Being a woman buying a car without the presence of another by my side, sometimes the car industry will treat you unfairly...here I was treated with honesty and respect. Otto listened to and was attentive to my requests and concerns, found several options from which I could select, explained the various options in detail, showed patience throughout the process, and even delayed joining the birthday festivities one of his family member's celebration (which I felt bad about, but he reassured me that everything was "cool"). When I did have my friend join me later in the process, who happens to be a certified mechanic, who wanted to make sure that I was receiving a competitive price and a quality car, the information Otto gave me did not change! There was full disclosure from the beginning! I also received more than a fair price on my trade in, and also was blessed with many bonuses from not only Otto, but the manager Chris, and finance person, Kevin! I would have never thought of going to this dealership, but this wonderful experience has completely changed my mind..I highly recommend Otto, and the whole Toyota on Western Dealership!