Ford for Sale in Waterbury, CT

Kay was fantastic in realizing what I liked and disliked from the cars that I test drove. Found the perfect car that I wasn’t even considering.

Wow - what a great experience! Drove an Edge and MKZ No pressure. Leased the MKZ. Cathy Reed was the reason - Best salesperson ever, honest, fair, no hocus pocus. Gave me all the details and did not push me one way or the other. Then after all the papers were signed - thanks Manny - in under 45 minutes - Cathy gave me the instructional tour of my new car - she spent an hour going over EVERY detail and was patient while I learned everything this car has to offer me. Can't say enough about the experience. Love you guys - Thanks, loving my new car!!

Wow...what a relief! I was driving home yesterday in my 2014 Infiniti Q70, when I took corner at slow rate of speed, I glanced in my rearvew mirror and observed a vehicle who apparently would have liked to take turn at faster pace. As I looked forward again I heard pop...and immediately saw passenger side mirror ??? Not normal....as a car fanatic ...lol...lover I ...said ...shoot..lol To clarify I knew ...I didn't hit people or property because had clear view as making turn. Anyhow to get to point ....pulled over checked side of car ...looked fine ...knew I couldn't do much on side street ...so quickly decided to just use scotch tape I had in glove box, to tape assembly ...mirror (which was intact)...address nightmare...lol...I take pride in keeping my car mint...and I think most car lovers would agree ...until restored ...issue fixed Not happy:( As I was driving rest of way home...seeing taped mirror started bugging me...I know just a car ...could be worse...I'm probably a little shallow...lol And I know this is review of service department at county line Nissan ...but I think background is relavant to why I'm so thankful to have trusted dealer ...service advisor. So obviously I'm anxious to get mirror fixed...quickly. Now the cost to diagnose repair...could I do myself...autobody ..dealer (which is hour drive)... Thought about whether to put in claim with insurance company ...kind of quickly ruled that out ...quite sure I have 1000 comp and collision deductible .. Not to cry poverty but new I had very little ...64.14...lol in checking ....and credit cards tapped Very tired when I got home so decided to forget till tomorrow morning. Got up early and did some research on side mirror repair...glass, entire unit etc etc... Was feeling a little better ...rested ...and happy that glass and unit seemed to be intact...hadn't inspected fully yet but seemed better than some examples in research ...where glass and or whole unit dangling or broken....learned that adhesive ...locktite glue is used to adhere glass to plastic plate on top of mechanism .., Thought about buying some ...where to buy...if after further inspection I thought I could try repairing myself .... Then self doubt set in ...lol...would I make it worse ...would glass fall off I needed wanted professional help! For my car..lol Without sidetracking much further ....I thought of dealer, county line Nissan ...which I have used for all maintenance ....and absolutely love. But, as I am housesitting for friend....was about hour away.....but decided they were my best shot to get straight best course of action ...for temporary fix ...and/or options for complete repair . All right I'll get to point! Get there...first in line...Quinn, Service Operations Manger gives me red carpet greeting as usual ...quietly listens to my sob story ....right out of gate comforts me with best case scenario ....oh sometimes they /glass just pop off....been to many other dealers who ???? Alright I'll finish .... So kind considerate professional ....says go relax in service area ...as he himself is peeling off scotch tape ...I'll take a look and be right in....within 5 minutes he comes in and says your all set..... Now you know why I dragged you through all the superfluous background ...can you imagine how happy I was/am:):) Definitely my hero... And this is consistent with all my dealings with them... Gary ....off the charts fabulous...Kevin ...awesome... Not sure if I dealt with Greg ...director? Department manager but kudos to him and his team, so refreshing to find know I have trusted advisor I recommend this dealer 100%...go there ...buy and service your car knowing they are kind considerate caring experts:)

I went to Bob Thomas Ford looking for a new car after twelve years in my Explorer. I worked with Colby who was very knowledgeable, helpful, and courteous. Bob Thomas also met with me to welcome me to the dealership and let me know he was at my service. I expected to leave with a certified pre-owned Explorer. Colby showed me the new Flex with the eco-boost engine and I was sold. No high pressure sales, just great service.

I asked 3 dealers for Internet pricing on a 2014 Ford Escape. Bob Thomas Ford had the best price, responded quickly and had an excellent follow up process. The overall buying experience was hassle-free.

I have been a customer of Bob Thomas ford for several years and have always been treated exceptionally! From the sales department, to parts and service and the body shop everyone at the dealership is nothing but helpful and pleasant to work with. As an example when I purchased my last new vehicle, an F150 my husband was working and didn't have time to take delivery and pick up the truck. The staff at Bob Thomas ford offered to deliver it to my home! That's customer service! I'd recommend them to anyone in the market for a new ford or any used car. Very fair and very honest.

Just purchased my third new car from Bob Thomas Ford. It's the only place I go for new cars. I trust them. The staff is friendly, understanding and knows thier stuff. I was unsure what car would best suit my needs so our sales person spent most of the day letting me drive whatever car I wanted. When I settled on an Edge, Bob Thomas Ford found me a fantastic financing rate. If I have questions about my cars, the staff answers them. When my cars need service, I receive a full report of what is needed, when it is needed, and the cost. There is just no reason for me to give my business to any other dealer.

I go to Bob Thomas Ford for all my service needs. Their expert work and advice has allowed me to stay with my Explorer for 200,000 miles. Without hesitation I went to Bob Thomas Ford looking to replace my Explorer not knowing exactly which model I really wanted. The staff was so attentive and knowledgable they listened to how I use my cars and helped narrow down my choices. I drove 5 cars that day, both new and used. It came down to either one of the certified used cars they had or to go with a new one. In the end I chose a new Edge. The whole process was seamless from start to finish. I never felt rushed or pressured. When I asked if they could have it ready today, no problem. The car was ready by the time we finished the paperwork. Then they took the time to make sure I understood all the new Syc systems and walked me through the settings. While all this was going on, the service department was working on my 200,000 mile Explorer that I intend to turn over to my son. That too was done by days end even though I procrastinated on whether to fix it or not. I left feeling very satisfied with the whole process and love the Edge.

Last month I was in the market for a new car. I spent a lot of time online researching what I wanted. I was downsizing cars as well, and was pretty sure what I was looking for and the price range I wanted to stay within. I only went to one dealer, and Lexi (at Bob Thomas) was an excellent choice. She listened to my needs, did not try to upsell me and the overall experiences was low stress and very pleasant! I was overjoyed with all the financial aspects of the deal, along with the financing. No complaints at all and I love my Fiesta! and one more thing...I had put off buying a car because I was afraid of a bad experience (after having many over the years); I would recommend (and will go back) to Bob Thomas anytime.

Tasca was great to work with. I visited back in September when they had a promotion going and Jen Robey was so patient with me. Unfortunately I did not find anything I was in love with so I did not buy anything but once I was ready to make a decision I went back 2 months later and Jen was just as kind and helpful as the prior visit. I ended up leasing another vehicle with them and left that day with it! Thanks again Tasca for yet another great vehicle!

Went in only knowing what make and model i wanted. I was only asked for what i wanted in the ford ecosport and a color. I walked away in 24 hours with what i wanted and more. Tasca has the best sales people and knowledgeable staff. I will always go here for serves and other cars as well.

Henry at the Emissons desk was very helpful to me. I am a Vietnam combat disabled vet and Henry saved me steps so I did not have to walk to his work station. He came to the customer lounge and gave me my print out and took my 20 $. Thanks Henry

Went over and above to have the used car I bought spotless!

Very friendly and accomodating. Professional Worked with us to reach a deal that met our needs. Quick process from beginning to end. Would definitely buy from them again

This is a great Dealership I have bought an eight cars from Jason and his staff. Fast friendly and everything as promised. Definitely recommend them

Jason was so helpful and awesome to deal with. We sat down with him and told him exactly what we were looking for in a vehicle and he made it happen. Jenn was awesome in finalizing the paperwork with her awesome personality. Also Dan was very knowledgeable with all the information he gave us on the vehicle. We would definitely recommend our family & friends to them.

I've used the service department several times and have been very pleased each time, though one time they changed my license name plate without my permission which did not make me happy. Regarding their used car buyingnprocess, they have a good selection of cars but I found them to be OVERPRICED.

Excellent service, very nice and professional people. My special thank you for Kerry DeMott, sales person Sall. Thank you