I went to Bob Thomas Ford looking for a new car after twelve years in my Explorer. I worked with Colby who was very knowledgeable, helpful, and courteous. Bob Thomas also met with me to welcome me to the dealership and let me know he was at my service. I expected to leave with a certified pre-owned Explorer. Colby showed me the new Flex with the eco-boost engine and I was sold. No high pressure sales, just great service.
I asked 3 dealers for Internet pricing on a 2014 Ford Escape. Bob Thomas Ford had the best price, responded quickly and had an excellent follow up process. The overall buying experience was hassle-free.
I generally do not like to go to car dealerships, but Crowley was an exception. We worked with Tony Teodosio, who was one of the best salesmen that we have ever encountered. He was professional, knowledgeable, courteous and a "nice guy"! He reflected the whole atmosphere of Crowley. He worked with us to get a great price both on the new Lincoln MKC and for our trade-in. He went through the paperwork slowly so we would understand the numbers. When we picked up our new car, Jeff in finance did a great job going over things with us. He even set up an appointment for undercoating the next day.
The next day, service from Crowley came to our office, picked up the car and dropped off a loaner. They brought our car back to the office mid-afternoon. It doesn't get much better than this! What a GREAT experience! Thank you Crowley!
Richard (Richie) Gonzales went above and beyond to make it a good
Experience. Assured that the vehicle was a true certified Lincoln when I had some Questions regarding some warranty work that was already performed on the vehicle
I nelong to am Explorer forum amd after having sveral peoblems with my 2016 Explorer Sport, I decided to purchase the extended warranty. Lombard Ford had the best pricing so I have them a call Emma was awesome on the phone and made it a quick and easy experience. I couldn???t have asked for anything more.
Betsy and Barbara are two professional, caring and very helpful people. I had a very bad experience at Torrington Ford. They helped me figure out what was going on. They even saw that I had no extended warranty which I paid for on my contract. Torrington Ford never added it on. If it wasn't for them, I would of been without any warranty. Thank you so very much!!!
Steven Weir is great to work with at Lombard Ford. This is our 3rd car lease with Steven. He is honest and straightforward. No gemicks or back & forth games. We tell him what we are looking for and he advises us with solid honest feedback. It???s great working with Steven. The service department is also fantastic. No games. Honest and professional service team with great customer service skills. We will definitely be back here again for more cars!
All my service needs were taken care of with speed and excellent care. I would suggest Lombard Ford for those looking for outstanding sales and service
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