I recently traded in my lease for a new vehicle and Hayden was amazing! He made it painless and easy and I felt like he was really working for me. He’s personable and not your stereotypical “cars salesman .” Thanks again!
Me. Duffy was very helpful in pointing out the good reasons to choose the CRV at this stage of my life. I had a pilot and wasn’t sure. He was very very familiar about the car and all of the features. He was funny and put us at ease. He got me a good price, and the free trip is awesome. A good expierence all around!
Have been eyeing a cupple on the lot .....got all im looking for.....just have not been able to get to see and test drive yet.....they have not pressured me for info or sales ..if they have what im looking for at the right time....i will follow up and continue the process...
I just spoke with the service department about the airbag recall and he was so pleasant and helpful I needed to place a positive comment here. I bought my Magnum here and I did not feel I got a good deal but given how they responded to this recall so well, I would reconsider buying another car here. Good job, Chris. I am not related to any employee here nor even know anyone. This was a real unsolicited review.
I recently purchased a 2016 Ram 1500 Crew Cab and was treated w/ respect by all involved. It was a no pressure experience which is great. From the salesman Przemek, to the Sales Manager Jeff, to the Finance Manager Eddie, it was a pleasure doing business with them. I hope and expect that the Service Dept will be that good when any service and maintenance is required.
I went to Bob Thomas Ford looking for a new car after twelve years in my Explorer. I worked with Colby who was very knowledgeable, helpful, and courteous. Bob Thomas also met with me to welcome me to the dealership and let me know he was at my service. I expected to leave with a certified pre-owned Explorer. Colby showed me the new Flex with the eco-boost engine and I was sold. No high pressure sales, just great service.
I asked 3 dealers for Internet pricing on a 2014 Ford Escape. Bob Thomas Ford had the best price, responded quickly and had an excellent follow up process. The overall buying experience was hassle-free.
I have been a customer of Bob Thomas ford for several years and have always been treated exceptionally! From the sales department, to parts and service and the body shop everyone at the dealership is nothing but helpful and pleasant to work with. As an example when I purchased my last new vehicle, an F150 my husband was working and didn't have time to take delivery and pick up the truck. The staff at Bob Thomas ford offered to deliver it to my home! That's customer service! I'd recommend them to anyone in the market for a new ford or any used car. Very fair and very honest.
Just purchased my third new car from Bob Thomas Ford. It's the only place I go for new cars. I trust them. The staff is friendly, understanding and knows thier stuff. I was unsure what car would best suit my needs so our sales person spent most of the day letting me drive whatever car I wanted. When I settled on an Edge, Bob Thomas Ford found me a fantastic financing rate. If I have questions about my cars, the staff answers them. When my cars need service, I receive a full report of what is needed, when it is needed, and the cost. There is just no reason for me to give my business to any other dealer.
I go to Bob Thomas Ford for all my service needs. Their expert work and advice has allowed me to stay with my Explorer for 200,000 miles. Without hesitation I went to Bob Thomas Ford looking to replace my Explorer not knowing exactly which model I really wanted. The staff was so attentive and knowledgable they listened to how I use my cars and helped narrow down my choices. I drove 5 cars that day, both new and used. It came down to either one of the certified used cars they had or to go with a new one. In the end I chose a new Edge. The whole process was seamless from start to finish. I never felt rushed or pressured. When I asked if they could have it ready today, no problem. The car was ready by the time we finished the paperwork. Then they took the time to make sure I understood all the new Syc systems and walked me through the settings. While all this was going on, the service department was working on my 200,000 mile Explorer that I intend to turn over to my son. That too was done by days end even though I procrastinated on whether to fix it or not. I left feeling very satisfied with the whole process and love the Edge.
Last month I was in the market for a new car. I spent a lot of time online researching what I wanted. I was downsizing cars as well, and was pretty sure what I was looking for and the price range I wanted to stay within. I only went to one dealer, and Lexi (at Bob Thomas) was an excellent choice. She listened to my needs, did not try to upsell me and the overall experiences was low stress and very pleasant! I was overjoyed with all the financial aspects of the deal, along with the financing. No complaints at all and I love my Fiesta! and one more thing...I had put off buying a car because I was afraid of a bad experience (after having many over the years); I would recommend (and will go back) to Bob Thomas anytime.
I nelong to am Explorer forum amd after having sveral peoblems with my 2016 Explorer Sport, I decided to purchase the extended warranty. Lombard Ford had the best pricing so I have them a call Emma was awesome on the phone and made it a quick and easy experience. I couldn???t have asked for anything more.
Betsy and Barbara are two professional, caring and very helpful people. I had a very bad experience at Torrington Ford. They helped me figure out what was going on. They even saw that I had no extended warranty which I paid for on my contract. Torrington Ford never added it on. If it wasn't for them, I would of been without any warranty. Thank you so very much!!!
Steven Weir is great to work with at Lombard Ford. This is our 3rd car lease with Steven. He is honest and straightforward. No gemicks or back & forth games. We tell him what we are looking for and he advises us with solid honest feedback. It???s great working with Steven. The service department is also fantastic. No games. Honest and professional service team with great customer service skills. We will definitely be back here again for more cars!
Very friendly and accomodating. Professional Worked with us to reach a deal that met our needs. Quick process from beginning to end. Would definitely buy from them again
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