Joseph was my associate and he was very helpful. Taking time to explain what was done and why. He also showed me recommendations for other services I should consider. When I explained that due to the recent holiday I would have to postpone some of the items, he was considerate and assured me that I could contact him when I was ready. Overall it was an excellent experience!
I purchased a pre-owned vehicle with Manny and had a great experience. He was patient with my million questions and made the experience seem stress free. I went to multiple dealers while looking for a vehicle and can honestly say orlando mini provided the best customer service.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
bought a new Jetta and every thin went great! Alex Avila did a great job and was very kind and helped when needed. the insurance girls Jessica Diaz and Sigrid Neu did a great job and where very helpful. also dealt with Leo and some finance people all where great thank you!
by Carolyn "Stevey" S. from Winter Park, Florida
August 31, 2018
I have waited 40 years for my Mustang so to say I was thrilled is an understatement! After I purchased my 2014 V-6 just a few weeks ago from a Nissan dealership, I brought it to SunState Ford to have it checked over. I couldn't have asked for a better experience. It turned out my Mustang needed a major repair and Maurice took care of everything in a professional manner...keeping me updated on the progress of the repair. I will be back for further service needs and most definitely a new Mustang from this dealership when that time comes. Until then, a huge THANK YOU to Maurice and staff!!
I would highly recommend Peter Tran. It was my first time buying a car, and he made the whole process easy and simple. He’s very knowledgeable, and he can explain things in a simple format. He’s also very patient with you which is a very good trait. Especially for first time car buyers who are just learning and exploring their options. Overall, I had a great first time experience buying a car here, and I’m very satisfied with the outcome of the whole process.
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