Worst car I have ever owned.
Worst car I have ever owned. Owned my 2017 Honda Pilot with 82,000 for 4 months and have already had to take it in 4 times. Catalytic sensor issues, electronic issues, and emissions problems.
- Comfort 3.0
- Interior 3.0
- Performance 1.0
- Value 1.0
- Exterior 3.0
- Reliability 1.0
- Purchased a Used car
- Used for Commuting
- Does not recommend this car
Honda is loosing my trust.
We had no issues for the first three years. Then we started having issues with the car with items randomly not working. For example when driving our speedometer would stop displaying fully your speed. You would only see part of your speed. This would go on until it stop displaying our speed all together. Then randomly after starting the car the radio display would be carbeled. It would look like it was an alien display with weird symbols. I kid you not. It would stay that way until you would turn off the vehicle. Dealer stated they didn’t have the parts to fix it on hand and had to order them. This was during Covid. So I understood why they didn’t have the parts. It took them 18 months to get the parts in and to repair the car. Then the air conditioner randomly worked. Turns out the compressor failed. The dealer informed us again. They had no parts to repair the air conditioner. But when I took it to my mechanic, they were able to get parts and install it within three days. Mind you this was a Warranty repairs that the dealer could not get parts for. I think it’s time to look for a new brand.
- Comfort 4.0
- Interior 4.0
- Performance 4.0
- Value 2.0
- Exterior 4.0
- Reliability 2.0
- Purchased a New car
- Used for Transporting family
- Does not recommend this car
Horrible Transmission and Honda Service
We bought our Pilot Elite new in Nov of 2017. The first several weeks/months were fine. However, within the first few weeks and less than a few hundred miles we started hearing and feeling a vibration/shutter while driving. Having previously owned an Acura MDX with a torque converter issue, this brought back memories. We scheduled a service appointment at the dealership where we bought the vehicle and mentioned our concern of it being a torque converter/transmission issue. After having the vehicle for a few days we were told the techs could not find an issue and the vehicle was ready for pickup. However, we still noticed the issues during every drive. So we scheduled another appointment to do a test drive with a tech to connect their laptop to the OBDII port and run diagnostics while driving. After numerous appointments and test drives with the tech, we were being told because there are no error codes or error lights on the dash, there’s nothing Honda can do. The tech even said I can feel and hear the issue, that there definitely is a problem, but that Honda Tech Line is telling him unless there's an error code to troubleshoot there's nothing more he can do. Other troubleshooting they said they did during those appointments was resetting the electronics, tested the active motor mounts and VCM. We eventually got scheduled to talk with a Regional Honda Rep that visits once a month. Before that appointment I started driving the vehicle more to troubleshoot the problem myself and because I started losing confidence in the reliability of the vehicle when the transmission seemed to begin to slip/lose power a bit during the shutter/vibrations. I was able to pinpoint it to 8th gear. Whether in auto or manual mode using the paddle shifters, it happens while going into 8th gear. During the appointment with the Rep, the dealership tech, Rep and I went for a test drive. We started out with the Rep driving and we experienced the same shutter noise and feel during transmission shifts. However, the Rep said that noise and vibration sounded more like something in your cargo area or outside. After the third or fourth time of the Rep saying that and me verifying nothing was in the cargo area, I knew he wasn't there to help. The tech in the backseat even spoke up the last time the Rep said that and said there wasn't anything in the back and it was definitely the vehicle and that there's something wrong, maybe transmission. When the tech said that (which I've been saying all along), the Rep turned around to the tech with a stern look as to say, stop talking. We switched and I drove back to the dealership in auto and manual mode making it happen every time while going into 8th gear. At the end of the test ride the Rep said there was nothing he/Honda could do since there were no error lights on the dash. Then the Rep said that I can't expect Honda to start replacing major parts like the transmission without identifying its 100% a transmission problem. Ok, I guess that may be fair. But when I'm being told by the techs and Rep that everything they've tested and tried so far hasn't resolved anything, the transmission/torque converter seems like the next logical step with the problems we were experiencing. The Rep said that I would just need to wait until something more catastrophic happens before Honda is going to spend any more time on your vehicle. I was shocked. Frustrated. Mad. Disappointed. This being my wife's vehicle I asked him, so are you telling me that you need me to wait until my wife and kids are driving in the car and the vehicle loses power/momentum and they are in an accident before Honda will do something? Appalled. So after numerous times taking time off work, rearranging my schedule, waiting at the dealership, discussions with the techs, service scheduler, Rep, etc. Nothing. So frustrating! I even emailed Honda and no response. I'm done. This our last Honda.
- Comfort 4.0
- Interior 4.0
- Performance 3.0
- Value 3.0
- Exterior 4.0
- Reliability 2.0
- Purchased a New car
- Used for Transporting family
- Does not recommend this car