My experience at Pohanka Honda was absolutely fantastic! We stopped by to ask questions on how trade ins work and we were met by the sales rep. Alon, who provided us with exceptional customer service. With the manager Kingsley Kwakye they were on top of their game, they made us feel welcomed and truly cared for us making us comfortable in every possible way. They answered all our questions, Alon found the exact vehicle we were looking for and two or three days later we were driving it. Now I understand why Pohanka Honda is number one. The next car purchase for my sons will definitely be at the same place. Keep up the good work Pohanka! Patrick & Genevieve Tshiteya
I have to say out of all the years I have been purchasing parts... 40 years. Pohanka Honda has provided the best pricing lighting. Fast shipping. The parts department. Is Superior to any I have ever used. I worked for a dealer yeas ago and they are far more efficient. They get your order right. ROB in Richmond Va.
This was the easiest car buying experience we have ever had. Don Erickson was helpful and knowledgeable. He explained and answered every question we had. We had an extensive test drive that really showed me the car. Tyler Coles in the financing dept explained every detail so we understood our options. I love my CRV and the dealership is the most accommodating that we visited in the Fredericksburg area.
by Satisfied Customer from CT from DealerRater.com
October 9, 2018
I drove all the way from CT to buy a car at Pohanka Honda. Marshall worked with me for several days to make sure everything went smoothly. He's the best. Definitely ask for him by name. He literally went above and beyond when the following day I had an issue with a car rental and he stepped up and saved me a long drive back to VA. Couldn't have been more professional, courteous, and knowledgeable. Overall I had a great experience. Highly recommend Pohanka Honda and Marshall specifically
When I first walked in into this dealership not for a minute did I think that I would find such customer caring sales person. But that is exactly what I've got with Hillary. From the moment I first talked to her she made me feel that she cared for my needs and understood where I was coming from. Test drove two Civics EX-L and Touring and just when we thought that my mind was made up and right about closing the deal I had a change of heart and saw the Accord, so I told her and she offered to show it to me, I declined and said there is no need I know that it is the one I want. Her reply: I don't want you to buy either one if you are not sure, but if you are to buy this one you need to drive it to make sure that it feels right. It was late and raining, no problem for her, she went out, got the car and we went for a ride. Yes I bought the car and whenever my wife or kids need a vehicle I'll be going to see Hillary again and again.
Let's just say in a customer for life. Had been looking for my dream truck for a while. I had gone to many dealerships and left more discouraged. Pohanka Honda was a different story. Hillary and Santo went out of there way to make sure my dream truck became my reality. They went out of there way to to get me the best deal that was right for me. They were professional and open to my needs above and beyond any other dealer I had been to.
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