Great customer service and a fair price!
November 5, 2018
I initially started out with a quote from the Costco Auto Buyer's Program which would have knocked $3,000 off the MSRP of a new 2016 CRV. I fully intended to buy by car at that other dealership that starts with a "Z," but I figured that I should look around at another lot to know my options. So, I started out at Wilde, and Josh Campbell came out to talk with me and give an overview of the CRV. We took it on a quick test drive, and then I tried to bargain him down. I pulled out the quote from the Z. dealership, and he--with his manager's approval--beat it by $400. Josh was very professional and pleasant throughout my negotiations, but I decided to walk off the lot without buying since I still had an appointment at another dealership the next morning. After going to the other Z. dealership, I came running back to meet with Josh. I called him and asked if Wilde would still honor the quote that they gave me the previous day, and he said yes. The person I was assigned to meet at the Z. dealership was very old-school and hard core; he used every trick in the book to make me feel like I was being unreasonable and that he couldn't sell me a car at that price. Then he mentioned raising the service fee to match Wilde's and taking away the heavy-duty mats that the car is supposed to come with just to match the Wilde price. Basically, I would have gotten a worse deal at Z. than I did at Wilde. More than that, I didn't like how the Z. salesperson treated me--he basically came out and said, "Hey, don't bother making that call to Wilde; just leave my cubicle and go there. I don't think that Wilde will honor a quote made in red pen on a piece of paper, but feel free to come back if I'm wrong." I didn't want to give that guy a commission. So, I bought my CRV at Wilde, and I'm really happy I did. The overall vibe there is a little younger, more relaxed, and the sales folk and others seem to have good rapport with each other. Josh Campbell was excellent at the negotiations, and he was willing to talk to his manager a couple of times when I asked him to go a little lower. It was hassle-free, and I knew I was getting a good price.I liked that Josh told me about the pluses of the CRV, showed me how to use the technology, and he also gave me warnings about a tire indicator light that could go on in the winter. I also liked working with Chris West, the finance guy. Finance folk can sometimes be the real dragons, but he actually didn't come off as pushy when he tried to sell me all the extra insurance plans. One of the smartest things he asked was which specific features I'd be interested in insuring (instead of getting an entire package). Hey, I'm buying a Honda again because the only thing that I had to do with my 14 y/r old Honda before was change the batteries, tires, and oil. I know that it's reliable! Still, I was worried about all the fancy new technological features breaking, and there was a moment when I considered buying extra coverage. Even when I said no, though, Chris was still nice. That said, remember that buying any car new or used is always more expensive than you expect: I think that the service fee was $219, then there's transferring plates ($79), taxes that really add up ($1,300 for me), etc. I highly recommend Wilde, but be realistic. Before planning to buy a car, I expect that it'll cost ~$2,000 more than the agreed-upon price. P.S. 1 After buying the car, Josh was super fast about doing the little detailing, car wash, and installing plates. He also told me that there are free car washes for the life of the car at Wilde! How about that? If you go to Wilde, ask for Josh . . . he did right by me. P.S. 2 I've only had my new car 3 days. If my original impression of Wilde changes, I'll come back and update my review.