Great place to buy a vehicle. The salesperson (Mike) was helpful from our first phone conversation, during the decision making process, and the closing of the deal was easy and professional. I will definitely return here to buy my next vehicle.
Mike was very easy to work with. The dealership found a solution that we were happy with when the car we were interested was sold. We would definitely buy from them again. We got a great car for our 16 year old at a better price than we could find anywhere else.
Mike was extremely helpful! He is the nicest car salesman I have ever met and was very knowledgeable about the vehicles on the lot. I completely trusted him and appreciate all of his work to get me the perfect car!
Came to get a vehicle and was greeted at the front door with a smiling face. Waited no time for Phillip to help me and my husband out. Choose from 3 vehicles. All in great shape. Phillip was great to work with. Will recommend all my friends.
We could not have had a better experience working with Tyler Ryan at Universal Kia. From the initial call, to driving away in a new (used) car, it was as painless as it possibly could be. Tyler was friendly, patient, he listened, did what he said he would do, and was honest. He worked around our schedule and never pressured us with the ???car sales tactics??? most of us have become accustomed to when car shopping. I would have no problem recommending him to anyone I know.
The experience with Kia was simple and fast for anyone thats looking for a car. The dealers there were helpful and kind. Prices of cars are affordable for most incomes.I really look forward to working with them again.
Tony and Tim were so fantastic to work with. Tony explained the process extremely thoroughly which I definitely needed and neither him nor Tim were pushy and were very respectful! Tony was super knowledgeable and helped me from the start through financing, etc. I would 100% buy another car from here and tell anyone else that they should!
Simple car buying experience. My car salesman was great (Mark Myers) the whole process was simple. They were quicker on their end than my insurance was. In total I spent only a couple hours in their office and left with a great car.
Mr. Ronnie & Mr. Mike Of Universal Kia are absolutely amazing! I am grateful for their time and great customer care. They are a true example of those operating in excellence. Thanks again gent???s & Universal Kia HH Kindest regards, Natasha O.
Everything and everyone at this dealership was awesome, I never felt like I was being pressured or forced to make a decision. They were very patient with me, and even when I got back to the finance department there were no tricks up their sleeve???s or hidden costs, perfect car buying experience definitely going to be my first stop next time I need a vehicle
We have purchased through a few dealerships. Our experience at Hyundai of Cool Springs was excellent. Sim Thomas is an exceptional person to work with. He is not a high pressure sales representative, but listened to what we needed, and worked on putting a deal together. He followed up to make sure everything was going ok. We would highly recommend Sim, and if we need to purchase a car in the future, Sim would be the first person we would go see.
I both bought and sold a car here recently. My sales associate CARLTON BOWEN was fantastic.
SOLD: They gave me a very fair price on a 2003 Honda CRV with roughly 180K miles. The process was quick and painless. You do not have to buy a car from them to sell a car to them. I had done my homework before and knew what it was worth and I was offered a price higher than Kelly Blue Book.
BUY: Buying a used car was more complicated. It took test driving many and lots of time on their website before I found one that met the very specific details I was looking for. I decided on CarMax because I did have a very specific car in mind that I had not been able to find private seller in the two plus months I'd been looking. Also, my sales associate CARLTON BOWEN was fantastic.He spent roughly a month helping me look at cars making calls to other dealerships and coordinating multiple test drives etc. I know having him as a salesperson made a huge difference. I had looked at other dealerships and was treated only like a wallet from the moment I entered. He worked hard to help me find what I needed in a car and was pleasant and respectful the entire time. Not at all the experience I had at other dealerships. With all of the hidden fees etc other places have, carmax was not more expensive. I was glad not to give my money to sketchy people at another place.
Having to replace my wonderful car after it was totaled was a sad experience for me but the great guys at Hyundai of Cool Springs made me feel better and introduced me to my new fully loaded Elantra. "Loni". Sim Thomas was patient and full of helpful information about my new car and I definitely recommend a Hyundai AND nobody better to get it from than the Cool Springs team!!
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