Two sales consultants did an excellent job - Jim and Jorge. When I called about a particular used car I'd seen on Carfax, Jim took the time to make and email a video "tour" of the car for me. When I arrived from out of town, I stopped at two dealerships. My experience at Max Madsen's was great and far surpassed the customer service at the other dealership. Jorge was there to answer questions about the car. He allowed me to consider the car without the dreaded pressure one sometimes gets at a car dealership. Following my purchase, Jim followed up with a thoughtful email welcoming me to the Max Madsen "family." With sales consultants like Jim and Jorge, you can't go wrong!
I highly commend your salesperson, Ed Tate. He was very helpful and courteous taking the time to answer any questions we had. Ed has an outstanding work ethic and is truly an asset to your fine dealership. Thank you, Ed, for a job well done!
Lauren Gall, our sales person, was very personable and easy to talk to. She knew the 2018 Santa Fe inside and out and she understood what we needed in order to be able to afford the car. She made the process very smooth and enjoyable!
Ive bought 3 New Cars I keep coming back because they are like family they all help out when i dont understand something and i got the best deal there the car is great
the service dept. is outstanding and our sales lady Lauren is outstanding ,careing just a great person and Guy he will do what every he cane to help you D'Arcy Hyundai just plain GREAT
I see your sales team once but your service team often. I know that when Hector your tech is working on my car I have no problem . (Hector has been servicing my Hyundai cars for 25 years) Ryan and the rest of your service writers are very knowledgeable.
Service was great, all work performed as indicated. New dealership was clean, service personnel was attentive and courteous, yet down to earth. My only complaint would be the lack of parking available. All spots were filled up front. Other than that, I will be back!
They got me in on a Saturday with no appointment. We got an oil change and low tire pressure light was on that they fixed.We got a prompt call about a couple of other things that needed to be taken care of which they did.Very friendly and courteous staff and a big thank you to Ryan.
Daryl the saleman was amazing
Yousef the Manager was also amazing
We then dealt with someone by the name of James Barret, I believe he is a business manager or a finance guy, and he was not friendly at all. Mr. Barret's response when I found a mistake on the monthly payment that we came to an agreement with yousef, on the paper work that he wanted me to sign, was very unprofessional. He laughed and stated " Are You Serious?" Mr. Barret paper work and the agreement that Yousef and I had an agreement on was around d $0.91 deference, but the way he made that comment was very unprofessional.
Other than this issue, we had a great experience
Everything is good except 1 key policy. Cost of most of the duplicate key are about $200. We need to keep that in mind when we see their price. In my opinion they should give explicit discount or should get another key made for the quoted price.
My wife and I have purchased recently a 2011 Ford Fiesta and it works perfectly fine. At first I am hesitant to buy a used car but with what I have heared of many positive feedbacks from my friends of Tom Sparks, I am confident of owning a used car from them. Thanks Brad for the car recommendation. Appreciated it!
Came in to see a car that I saw online. It was a 2008 RDX. Car was very clean. Car drove well. All clean inside. Got a bit off the listed price and picked up the car the next day. Car was detailed and had oul changed too. Drove home. Battery though was weak and died at home. Brought car back and they put new bateery in on a Saturday first thing. Took less than 30 min. Great customer service...
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