Outstanding Customer Experience
December 3, 2018
I am not an avid online review writer however, I feel compelled to provide my customer experience at Keyes Hyundai. From the onset, my wife and I were treated with respect and compassion. On our first visit we arrived 6pm on Sunday evening not knowing exactly what we were looking for and were met in the parking lot by George (Aru). George was very knowledgeable about the product, something we assume all salespeople are which is not always true. We talked about what was important to us in a vehicle and whether we want to buy or lease. Leasing was a new concept to us, having never leased before. George patiently sat with us and explained the details of leasing versus buying. Upon learning from us that we were planning to move shortly (i.e. get pre-approved for a mortgage) George did the unthinkable (I certainly hope this doesn't get him in trouble), he told us to go home and focus on getting situated with our home loan first and then come back to see him. Huh? You see, George is in the relationship building business; he is not there to simply sell you a car, something the other car salespeople should take note of! Fast forward a few weeks, my wife and I decided to postpone our new home purchase and focus on leasing a new vehicle. We spent an entire Saturday shopping at various dealerships. The specific dealerships I will not mention because this review is about George and Keyes Hyundai but we looked at Toyota, Chevrolet, Kia and GMC. We narrowed our decision down to either a Chevrolet Tahoe or Hyundai Santa Fe (I know different classes of vehicles but we had our reasons). On day two of our car shopping torture, we went back to see George at Keyes Hyundai to discuss details on leasing a Santa Fe. Again, we sat with George and at one point Eddie (Fefer) regarding lease details and vehicle options. At no point during the discussion did we feel pressured into anything. As a matter of fact, we left the dealership and actually decided to purchase the Chevrolet Tahoe. This obviously didn???t happen otherwise I would be writing a different review. Let's simply say our customer experience was not same at ANY of the other dealerships we visited. The salespeople and sale managers were all concerned about one thing - selling cars. Granted that is their job but I believe they are missing one simple trait - compassion. In the long run treating people with respect and compassion, you will earn a customer for life. At around 8pm on Sunday evening I went back to Keyes Hyundai for a third time to finalize the deal. George had already left for the evening but came back to see me through the process. In about 45-50 minutes we inked a deal for the lease of a new Hyundai Santa Fe. Brooke (Faber) in finance was fantastic. Again NO PRESSURE to buy or upgrade although we did talk about various options. So now it's after 9pm on Sunday evening and I now have the task of getting two vehicles home (my new leased vehicle and the vehicle I drove to the dealership with). George was waiting for me outside with my new Santa Fe and volunteered to follow me home to drop the vehicle off. Wow...just another example of great customer experience. Thank you George, Eddie and Brooke for making the leasing process painless and truly top notch. I HIGHLY recommend Keyes Hyundai if you are looking for an honest, respectful and compassionate experience, I know my wife and I will be back.