Words cannot express how thankful I am for Mick Fields, Joshua Fields, Sally Starbuck and Mark Hobbs. These tremendous people helped my car buying adventure be more pleasant than any other car buying experience before. Unfortunately, I bought a Toyota from a less than savory car ???dealership??? that found a bank to charge me almost 19% interest. On top of that, they sold me a car that was recalled four months after I bought it. I went to Toyota of Melbourne and they took care of me in the car rental department by giving me a loaner every month. One of those months I drove a Prius and I fell in love with it. One year later and still in a loaner car, I???ve had enough of changing out my daughter???s difficult car seat, so I was introduced to Mick Fields. Mick was so kind and patient with me (which I know I can be a little high-strung). He found the Prius that I was wanting that was not only fuel efficient, but safe for a family car!! When Joshua Fields came into play, he found not only a reputable bank to finance the car, but at 5.55% interest rate with affordable payments!!! What a difference!! Then Mark Hobbs, the financial man with a great plan, helped me sign the paperwork for the Prius and a program that instead of paying once a month, I would pay half of the note every payday. It???s automatic and I don???t have to worry about it I will have enough money in my account and it reduced my payment term by 7 months!! Not only is Mark knowledgeable, but he is funny! He made the wordy and boring process of signing paperwork fun and entertaining. Since I had to bring the car in to trade and I had the loaner at home, Sally Starbuck, another awesome sales agent, offered me a ride home! I know I was on her way but she didn???t have to do that at all. She was the cherry on top. Just a bunch of nice people helping out other people with respect and courtesy. Since this was the best car buying experience EVER, I will only go to Toyota of Melbourne and I recommend this group of people for your next car buying experience. They will not let you down!! From the bottom of my happy heart, thank you, thank you, thank you!! 😊
I took my car to the dealership to get my air conditioning fixed as 2 other people couldn't figure out what was wrong with it. At first the dealership thought it was something easy but it turned out to be much more complex and took over 2 days to fix. They didn't charge me for the extra labor costs since they underestimated the amount of work it would take. Sean Foster, out service person was great. He gave me a car to use for a couple days and kept me apprised ofd going on with it my car. Excellent customer service.
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Bertera Rocks ! We left with a new car and Happy !
by Bill from DealerRater.com
December 3, 2018
3.9 (408 reviews)
7/1/18 When we first walked into the Bertera showroom every staff member was busy with a client. However Dan Leary immediately made time for us. Dan brought my wife and I to the Forester we found on Bertera's website. Dan knew most of the history of the car even though it had been in the lot for a few months. Dan then introduced us to Rich Santoni who knew even more about the particular Forester we asked about. Rich answered our questions and he immediately set up a comparison test drive for us in both a 2015 Forester and a 2015 Outback. Rich left mid week on a well deserved vacation and introduced us to Joe Bucko over the phone to help with any further inquiries. Both Rich and Joe from the Sales team answered every question we asked with no hesitation. If they did not have the answer at hand, they found out within minutes. Ashley from the Finance Team helped us make the best choices based upon our needs as we described them to her. Ashley utilized her extensive history in her role to explain the pros and cons of each option we considered. This was the most relaxing experience I have ever had spending a large sum of money in less than 2 hours. (My relaxed demeanor was commented upon by one of the staff members.) A testament to our experience with the great people at Bertera Subaru.
2018 Hyundai Sonata Review
Most reliable car I've ever owned.
by Elizabeth from Denver
May 11, 2019
5
My car has a huge body and trunk. I love that I see how many miles I have left in the tank. She's a real beauty.
I came to Country Hyundai to find a used, affordable, quality automobile under warranty. I met Scott Peters who presented and showed me three used cars you were selling for around $9,000-10,400. He showed me three cars which included the two I test drove; a Toyota corolla and an Hyundai sonata for about $10,000-$10,500 and mileage under 80,000 and year after 2010. I test drove both cars. Scott Peters then asked me which of the two I'd like to take for my repair place to look at in Chicope, MA. I drove the sonata since I liked the way it drove and the lumbar seats and other aspects mentioned. When I returned, I was favoring the sonata, and Scott Peters said the 2011 about 40-50,000 miles $10,500 Toyota was sold. I preferred the sonata. Scott Peters competently handled the sale of the used sonata to me. We arranged the time to complete the financial meeting with Chris. I cleared the finances with my sibling and Scott Peters. We waited for the necessary time to wire the funds to the local bank to be cleared and ready. Chris Patrick managed the formalities and provided the information about the warranty and paperwork. All three of these people adjusted to my having my auto repair review, my financial payment requirements and even retrieving my title from home. Amber Brainerd was both knowledgeable and very thorough and accessible when she spent adequate time with me in my new used sonata reviewing and acquainting myself with the workings of the panel and basics. She followed up thoroughly with me and provided excellent customer service including personally helping me transfer my remaining belongings from my old trade-in car to the new used one. Overall, I think they were attentive to my purchase of the vehicle and demonstrated both a professional and sincere interest to help me find a used, dependable car I am satisfied with, and I thank you.
2018 Hyundai Sonata Limited Review
Great reliability and warranty
by Happy Hyundai owner from Shickshinny Pa
April 27, 2019
5
Lots in room inside, has many features, back up camera blind spot recognition, android link for navigation. You get a lot of car for the money.
I recently said goodbye to my 16 year old Subaru Forester and I was so sad! So, I went to Bertera, met Jeremy Schmieding in Sales, and he really helped me in my decision to buy a 2017 Forester. It is a big difference between the new and the 2002 model, and I was a bit apprehensive about the size (much bigger than I thought) and the "new" dashboard controls. It drives like riding on glass! Beautiful color, very comfortable. I think I drove Jeremy a bit nuts with all my questions, but he was SO patient and understanding and showed me everything I needed to know. He's always around to answer any questions I have, no matter how silly. I love Bertera Subaru and will always buy the Forester. I also like how environmentally conscious Subaru is. (Love their commercials). I'd recommend this car for everyone! And have Jeremy take care of you- he's great! I've even named my Forester after him- "Jasmine (for the color) Jeremy"! See you at 1000 miles.......
2018 Hyundai Sonata Limited Review
terrible dealer very good car.
by rburkett6 from Summerville, SC
April 14, 2019
4
lots of legroom, options and trunk space. Dealer North Charleston Hyundai cannot do paper work right. Never returns phone calls. Waiting over 6 months for refund. Very good gas mileage.
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