My experience with Rick Case Dearlership was terrific, The space inside is designed for customers and their families and friends to be comfortable while car buying is going on. There is a great coffee and tea machine (free) and adequate snack machines is you are hungry and a large are with comfy chairs where you can watch a large screen TV. I worked with Joses Tavarez who from start to finish, never skipped a beat in providing great customer satisfaction. He was knowledgeable, patient and we drove 3 Tuscons with Jose explaining each one. I told him safety was my number concern since I had been in three separate accidents with an old Toyota Avalon I had been driving since I moved to Florida in 12/16. I wanted a heavy car with safety record.He answered every question I had. Jose had a Tuscon so he really knew that car inside and out. He tried to meet my needs 100 percent. I said I wanted a black car, everyone was trying to talk me into a white car. But Jose said" you need to get everything you want in a car." Jose went that extra mile for ,me.
The last time I was in for an oil change, a salesperson called to let me know they were seeking to acquire my vehicle. I was up against the maximum miles on my lease, so I saw no harm in pursuing this possibility (replacement). This is the 4th car I've transacted with Napleton - 3 with Jordan K and this one with Nizar Assria. Friendly and easy to deal with, we briefly test drove the car and briskly proceeded from there to draw up the paperwork. Jerry in Financing, also very easy to deal with. A pleasant experience, just as all of them have been. Our family will continue to direct our business to Napleton and to pass along recommendations to others to do the same! Rob
I couldn’t be happier with my car buying experience with Elwira. Take it from me when I say that she really knows her stuff. She doesn’t pressure you, she works with you on your budget, and she really gives you what you want. The whole process was really smooth! I even shopped around a little bit and test drove a few cars before making my final decision, but Elwira just worked with me so well that it was a no brainer . Highly recommend her to ANYONE who is looking to buy a new car and get a great deal!! Thank you to Capitol Hyundai & Elwira for all your help getting my new Tucson
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