I had a great experience at Strong Auto with purchasing my first vehicle. Matt was extremely helpful and understanding throughout the entire process and Kris helped make sure that I stayed within my price range. Overall, it was a great and stress free experience
I was searching for a pre-owned Jeep Wrangler and I did some searching on Auto Trader and happen to see a Jeep at Strong Auto that perked my interest. I received a text message from Big Al and he invited me out to take a test drive with him. I asked Al if he had any other jeeps on site and if he would send me pictures. With in a few minutes he sent a handful of pictures and one being the jeep that I ended up purchasing. Al was extremely personable and friendly. He join my girlfriend and mine test drive. He had a route already laid out so I could test the suspension and speed of the vehicle. He was honest as the day was long. I couldn't have asked for a better experience and I will definitely be shopping here again for any future vehicles.
Sales process was typical. The representative gave the impression that there were sales options that could affect the price. None materialized after he checked with his manager. Follow up was less than timely and incomplete in some cases. Documentation fees are twice the average for Kentucky.
Expect an old school sales approach.
Wonderful experience, starting with phone/email contact with Rusty Slone! Since we live in Cincinnati, we were able to secure financing ahead of time, making the paperwork so quick and smooth when we arrived! Wallace was great to work with (financing) and the dealership is beautiful and everyone was very professional!
I have to say that buying our used vehicle from Infiniti of Lexington was a painless process. Ramon was great to work with and treated us very well. Leonard went above and beyond to get all our paperwork done so late and get us on our way. We will definitely be repeat customers.
Great Experience by far. Kris-Finance Director helped my son get a 3% less interest rate on a car loan than the original loan we were going to use. Alex-Salesman listened to our wants and needs and we were in an out in no time. Strong Auto will be the place I buy my next vehicle in a few months!
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
This was the first dealership I've ever visited to purchase a new car for myself. I had a great experience there, and enjoyed interacting with everyone there. My first experience purchasing a car exceeded my expectations!
My search for the perfect used car brought me to Strong Auto. The car I was interested in had just sold but the salesperson(Matt) was helpful an eager to help me find that right car. Their prices seem better than other lots I’ve dealt with. Im still looking but I’ve added Strong Auto as a place to check in first.
This dealership is awesome! I worked with Luis and he worked hard over the phone to make the deal happen. Overall this dealership made us feel like family. The experience was so good that I plan on buying my next vehicle here!
My family and I recently purchased a 2009 Nissan Quest from Audi of Lexington. We were very impressed by the high quality of customer service. Our salesperson, McCall Davis, was very helpful and went out of her way to ensure that our experience was as smooth and positive as possible. Everyone we encountered was good-natured and treated me, and my family, very well. They even have a play-area for children, a most welcome amenity for us since we were car shopping with our family in tow. All in all, we drove off the lot feeling appreciated and most of all happy with our new vehicle.
We were so happy after the first time dealing with Don Franklin and our salesman Darryl Bond it was an easy decision where to go 2 more times! We got great deals with no stress or pressure, Darryl Bond worked hard and found us exactly what we wanted and got us a really good deal. I have and will continue to send people there including my parents! This IS the place to go! #007
After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.
Matt Cornett was a joy to work with during what is normally a stressful experience. He is not a high pressure salesman, and that really worked for me. He patiently answered all of my questions and was so helpful getting me the car I wanted. Strong Auto has been great about fixing the few minor things I noticed on the car and making certain that I drove off the lot a happy customer!
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